Complaint management excellence: creating customer loyalty through service recovery
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
London
Kogan Page
c2012
|
| Schlagwörter: | |
| Links: | https://ebookcentral.proquest.com/lib/bsb/detail.action?docID=838119 |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | 1 Online-Ressource (XVI, 192 S.) |
| ISBN: | 9780749465308 9780749465315 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV040783612 | ||
| 003 | DE-604 | ||
| 005 | 20130610 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 130227s2012 xx o|||| 00||| eng d | ||
| 020 | |a 9780749465308 |c Print |9 978-0-7494-6530-8 | ||
| 020 | |a 9780749465315 |c Online |9 978-0-7494-6531-5 | ||
| 035 | |a (ZDB-30-PQE)ebr10555726 | ||
| 035 | |a (OCoLC)808502117 | ||
| 035 | |a (DE-599)BVBBV040783612 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-12 | ||
| 082 | 0 | |a 658.8/12 |2 23 | |
| 100 | 1 | |a Cook, Sarah |d 1955- |e Verfasser |0 (DE-588)135961742 |4 aut | |
| 245 | 1 | 0 | |a Complaint management excellence |b creating customer loyalty through service recovery |c Sarah Cook |
| 264 | 1 | |a London |b Kogan Page |c c2012 | |
| 300 | |a 1 Online-Ressource (XVI, 192 S.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Consumer complaints | |
| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 0 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | 2 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 0 | 3 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 912 | |a ZDB-38-EBR | ||
| 940 | 1 | |q BSB_PDA_EBR_Kauf | |
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
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| 966 | e | |u https://ebookcentral.proquest.com/lib/bsb/detail.action?docID=838119 |l DE-12 |p ZDB-30-PQE |q BSB_PDA_EBR_Kauf |x Aggregator |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1818977301485846528 |
|---|---|
| any_adam_object | |
| author | Cook, Sarah 1955- |
| author_GND | (DE-588)135961742 |
| author_facet | Cook, Sarah 1955- |
| author_role | aut |
| author_sort | Cook, Sarah 1955- |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV040783612 |
| collection | ZDB-38-EBR |
| ctrlnum | (ZDB-30-PQE)ebr10555726 (OCoLC)808502117 (DE-599)BVBBV040783612 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV040783612 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T16:25:34Z |
| institution | BVB |
| isbn | 9780749465308 9780749465315 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025761862 |
| oclc_num | 808502117 |
| open_access_boolean | |
| owner | DE-12 |
| owner_facet | DE-12 |
| physical | 1 Online-Ressource (XVI, 192 S.) |
| psigel | ZDB-38-EBR BSB_PDA_EBR_Kauf ZDB-30-PQE BSB_PDA_EBR_Kauf |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Kogan Page |
| record_format | marc |
| spelling | Cook, Sarah 1955- Verfasser (DE-588)135961742 aut Complaint management excellence creating customer loyalty through service recovery Sarah Cook London Kogan Page c2012 1 Online-Ressource (XVI, 192 S.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Consumer complaints Customer loyalty Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Reklamation (DE-588)4834499-0 s Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s Servicepolitik (DE-588)4234502-9 s 1\p DE-604 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Cook, Sarah 1955- Complaint management excellence creating customer loyalty through service recovery Consumer complaints Customer loyalty Customer services Kundenmanagement (DE-588)4236865-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Reklamation (DE-588)4834499-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4326109-7 (DE-588)4834499-0 (DE-588)4234502-9 |
| title | Complaint management excellence creating customer loyalty through service recovery |
| title_auth | Complaint management excellence creating customer loyalty through service recovery |
| title_exact_search | Complaint management excellence creating customer loyalty through service recovery |
| title_full | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_fullStr | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_full_unstemmed | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_short | Complaint management excellence |
| title_sort | complaint management excellence creating customer loyalty through service recovery |
| title_sub | creating customer loyalty through service recovery |
| topic | Consumer complaints Customer loyalty Customer services Kundenmanagement (DE-588)4236865-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Reklamation (DE-588)4834499-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| topic_facet | Consumer complaints Customer loyalty Customer services Kundenmanagement Beziehungsmanagement Reklamation Servicepolitik |
| work_keys_str_mv | AT cooksarah complaintmanagementexcellencecreatingcustomerloyaltythroughservicerecovery |