The new successful large account management: [how to hold onto your most important customers and turn them into long-term assets]

Introduction : back to growth -- The new landscape of account management : eight lessons -- Selecting the large account -- A real world example -- The buy-sell hierarchy -- Preparing the ground -- Strategic players -- The account's trends and opportunities -- Your strengths and vulnerabilities...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Beteilige Person: Miller, Robert B. 1942- (VerfasserIn)
Format: Buch
Sprache:Englisch
Veröffentlicht: London [u.a.] KoganPage 2011
Ausgabe:Rev. 3. ed.
Schlagwörter:
Zusammenfassung:Introduction : back to growth -- The new landscape of account management : eight lessons -- Selecting the large account -- A real world example -- The buy-sell hierarchy -- Preparing the ground -- Strategic players -- The account's trends and opportunities -- Your strengths and vulnerabilities -- Situation appraisal summary -- Charter statement -- Goals -- Focus investments -- Stop investments -- Revenue targets -- A pre-action overview -- Actioning the strategy -- Ninety-day review -- The LAMP advantage.
Beschreibung:Includes index
Umfang:XIV, 178 S.
ISBN:9780749462901