Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience
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Bibliographische Detailangaben
Beteilige Person: Kenney, Charles (VerfasserIn)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: Boca Raton CRC Press c2011
Schlagwörter:
Links:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=356056
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=356056
Beschreibung:Includes bibliographical references and index
"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher
1. A new idea -- 2. Journey to Japan -- 3. The blue yarn -- 4. Safety crusade -- 5. Ambulatory care breakthrough -- 6. Transforming procedural care -- 7. Transforming inpatient care -- 8. Better, faster, more affordable -- 9. Management method -- 10. The journey continues
Umfang:1 Online-Ressource (xxii, 223 p.)
ISBN:1439863091
1563273756
9781439863091
9781563273759