Group dynamics and team interventions: understanding and improving team performance
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Malden, Mass,
Wiley-Blackwell
2012
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024990684&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | XIX, 353 S. |
| ISBN: | 9781405186773 9781405186704 |
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| 245 | 1 | 0 | |a Group dynamics and team interventions |b understanding and improving team performance |c Timothy M. Franz |
| 264 | 1 | |a Malden, Mass, |b Wiley-Blackwell |c 2012 | |
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| 500 | |a Includes bibliographical references and index | ||
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| 650 | 4 | |a Psychologie | |
| 650 | 4 | |a Social groups |x Psychological aspects | |
| 650 | 4 | |a Teams in the workplace | |
| 650 | 4 | |a Diversity in the workplace | |
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Datensatz im Suchindex
| _version_ | 1819327877668143104 |
|---|---|
| adam_text | Titel: Group dynamics and team interventions
Autor: Franz, Timothy M
Jahr: 2012
Contents
Preface xvi
Organization of This Book xviii
How to Use This Book xviii
Acknowledgements xx
Part I Introduction 1
1 Introduction to Teams 3
Learning Goals for Chapter 1 4
What Is a Group, What Is a Team? 4
Team assessment: Are we a successful team? 6
Teams in Organizations Today 7
Types of Groups at Work 8
The Input-Process-Output Model of Group Functioning 9
In Search of Synergy? 10
Improving Groups and Teams Requires Intervention 12
Chapter Summary 14
Additional Resources 14
Team Exercises 14
2 Methods of Assessing and Evaluating Team Functioning 18
Learning Goals for Chapter 2 19
Conducting the Initial Assessment 20
Conducting the Follow-up Evaluation 20
The Steps in Applied Research 21
Voluntary Participation, Confidentiality, and Anonymity 24
Using Observation to Conduct Team Research 26
How to observe and analyze information from those observations 26
Additional Resources for Observation 28
Using Interviews to Conduct Team Research 29
How to conduct interviews and analyze interview information 29
Additional Resources for Interviewing 31
Using Focus Groups to Conduct Team Research 31
How to conduct focus group interviews and analyze focus
group interview information 31
Additional Resources for Focus Groups 32
Using Surveys to Conduct Team Research 33
How to conduct surveys 33
Identifying and evaluating existing instruments 34
Creating items that are tailored to the specific research question 35
Collecting survey data 35
How to analyze survey information 36
Additional Resources for Surveys 37
Focus on Application: Improving the team that got along
too well: Jeffrey A. Jolton, PhD, Kenexa 37
Final Comments: Triangulating to Find Answers 40
Chapter Summary 40
Additional Resources 41
Team Exercises 41
Part II Inputs 43
3 Team Theories and Concepts 45
Learning Goals for Chapter 3 45
Assessing Team Member Effectiveness 46
Team Formation and Development 49
Team Member Socialization 50
Person-Organization Fit 51
ASA model 53
The Team Task 54
Setting Team Goals 57
Member Identity and Roles in Teams 59
Three Interventions to Improve Initial Team Functioning 62
Conducting a role analysis 62
Defining team goals 63
Conducting a task analysis 65
Focus on Application: Re-learning to work together
at the YMC A of Greater Rochester 65
Chapter Summary 68
Additional Resources 68
Team Exercises 68
4 Understanding Culture and Diversity 70
Learning Goals for Chapter 4 71
A Brief Background On Culture 72
A Brief Background On Diversity 75
Understanding the Impact of Diversity on Groups and Teams 77
Three Interventions to Understand Culture and Improve Performance
in Diverse Groups and Teams 81
Deciphering culture 81
Improving understanding of differences through a 360-degree
feedback process 83
Conversity (ASTD) 85
Focus on Application: Using conversity to improve team performance:
Sequetta F. Sweet, Atteuq Potential Unlimited, Inc. 87
Chapter Summary 90
Additional Resources 90
Team Exercises 90
5 Preparing the Environment for Teamwork 93
Team Structure: Matching Tasks with Goals, Feedback, and Rewards 95
Organizational Structure 96
Leadership Support 97
Initial Planning Processes 98
Three Interventions to Prepare a Team for Teamwork 99
Planning the structure of a group session 99
Creating norms for groups 99
Appreciative inquiry and culture change 100
Focus on Application: Changing to a team culture: Suzanne Piotrowski,
Leader, Strategic Practices McArdle Ramerman Co 103
Chapter Summary 106
Additional Resources 106
Team Exercises 107
Part III Processes 109
6 Improving Small Group Communication and Trust 111
Team Communication Assessment 112
A Brief Background on Small Group Communication 113
Verbal communication in small groups 114
Nonverbal communication in small groups 115
Common Barriers to Small Group Communication 117
Poor interpersonal communication 117
Team structure and communication networks 118
Poor listening 120
Communication apprehension/social anxiety 111
Methods of Improving Communication 124
Gaining Trust 125
Interventions to Improve Communication and Trust 126
Active listening 126
Creating a team that communicates 129
Workplace covenant 129
Focus on Application: The workplace covenant 131
Chapter Summary 133
Additional Resources 134
Team Exercises 134
7 Improving Creativity and Innovation 137
Learning Goals for Chapter 7 137
Assessment 138
A Brief Background on Individual Creativity 138
A Brief Background on Group Creativity 140
Improving Group and Team Creativity 143
Three Interventions Designed to Improve Creativity 145
Brainwriting 146
Directed brainstorming 147
Group genius 150
Focus on Application: Improving creativity through directed brainstorming 152
Chapter Summary 154
Additional Resources 155
Team Exercises 155
8 Improving Problem Solving and Decision Making 157
Learning Goals for Chapter 8 158
Assessing Problem Solving and Team Decision Making 158
A Brief Background on Small Group Problem Solving
and Decision Making 159
When to Use Interventions 162
Strong members/unequal power 162
Poor or biased information sharing 163
Group polarization 163
Groupthink 164
Three Interventions Designed to Improve Decision
Making and Problem Solving 167
The nominal group technique 167
Dialectical inquiry 169
Multivoting 171
Focus on Application: Using multivoting to improve problem
solving and decision making 172
Chapter Summary 174
Additional Resources 174
Team Exercises 175
9 Understanding Cohesion and Collaboration 176
Learning Goals for Chapter 9 178
Assessing Cohesion 178
A Brief Background on Cohesion 179
Common Barriers to Cohesion 183
Task Type 183
Virtual groups 184
Diversity 184
Personality differences 185
So, are groups and teams destined to fail? 186
Some final warnings about cohesion 186
Collaboration 187
Interventions to Improve Cohesion and Collaboration 190
Team building 190
Team goal setting 191
de Bono s six thinking hats 193
Focus on Application: Improving collaboration
with the six thinking hats technique 195
Chapter Summary 197
Additional Resources 197
Team Exercises 198
10 Reducing Dysfunctional Conflict and Improving Cooperation 199
Learning Goals for Chapter 10 202
The nature of conflict 203
Causes of Dysfunctional Conflict 204
Social/resource dilemmas 205
Social loafing 207
Communication problems: Miscommunication, misinformation,
and misperception 208
Personality and individual differences 209
Reducing Dysfunctional Conflict and Building Cooperation 211
Improving cooperative behavior with limited resources 211
Reducing social loafing and increasing individual accountability to the group 213
Minimizing Misperceptions and Improving Communication 213
Understanding and managing different personalities 214
Three Interventions to Reduce Conflict and Improve Cooperation 217
Developing a conflict management procedure 217
Adopting a team design mentality 218
Mediation/arbitration 219
Focus on Application: Frank A. Cania, M.S.Emp.L.,
SPHR - CANIAHR, LLC 222
Chapter Summary 224
Additional Resources 225
Team Exercises 225
11 Influence, Power, and Leadership 229
Learning Goals for Chapter 11 230
Leadership Assessment 231
Social Influence 232
Power in Leadership 233
A Brief Background on Theories of Leadership 235
Leadership Theories Today 239
Gender and leadership 241
Team Leadership 242
Shared team leadership and management functions 243
Improving follower ship in teams 247
Three Interventions to Improve Leadership and Influence 248
Empowerment 249
Coaching for team leaders 249
Reinforcing candor to build trust in leadership 251
Focus on Application: Improving leadership by reinforcing
candor and building trust 253
Chapter Summary 255
Additional Resources 255
Team Exercises 256
12 Working in Virtual Teams 259
Learning Goals for Chapter 12 261
Assessing Virtual Teams 261
A Brief Background on Virtual Groups and Teams 262
The Relationship between Virtuality
and Group/Team Outcomes 266
Potential Pitfalls to Success in Virtual Groups and Teams 269
Three Interventions to Improve Performance in Virtual Teams 271
Virtual Team Training 271
Creating a Virtual Mediation System 273
Setting Virtual Teams Up for Success 274
Focus on Application: Matching the task to the technology
to the group members 275
Chapter Summary 277
Additional Resources 279
Team Exercises 279
Part IV Outputs 281
13 Searching for Synergy: Creating a High-Performing Team 283
Learning Goals for Chapter 13 286
Assessing for High Performance: Indentifying Team Blockages 286
Reaching High Performance: A Summary of Literature about
How to Succeed 287
Understanding Team Outputs: More than Team Performance 291
Interventions to Improve Team Performance: A Final Word 292
Concluding Comments: The Future of Group Work 294
Focus on Application: A multi-method intervention to improve team
and organization performance 295
Chapter Summary 298
Additional Resources 299
Appendix: Improving Team Meetings 300
Appendix Learning Goals 301
Assessing Past Meetings 301
Preparing the Environment 302
Preparing the Facilitator 304
Preparing the Team Members 305
Running the Meeting 305
Summary 306
Additional Resources 306
References 307
Index 340
|
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| language | English |
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| spellingShingle | Franz, Timothy M. Group dynamics and team interventions understanding and improving team performance Führung Psychologie Social groups Psychological aspects Teams in the workplace Diversity in the workplace Leadership Psychological aspects Gruppendynamik (DE-588)4022392-9 gnd Teamwork (DE-588)4126974-3 gnd |
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| title | Group dynamics and team interventions understanding and improving team performance |
| title_auth | Group dynamics and team interventions understanding and improving team performance |
| title_exact_search | Group dynamics and team interventions understanding and improving team performance |
| title_full | Group dynamics and team interventions understanding and improving team performance Timothy M. Franz |
| title_fullStr | Group dynamics and team interventions understanding and improving team performance Timothy M. Franz |
| title_full_unstemmed | Group dynamics and team interventions understanding and improving team performance Timothy M. Franz |
| title_short | Group dynamics and team interventions |
| title_sort | group dynamics and team interventions understanding and improving team performance |
| title_sub | understanding and improving team performance |
| topic | Führung Psychologie Social groups Psychological aspects Teams in the workplace Diversity in the workplace Leadership Psychological aspects Gruppendynamik (DE-588)4022392-9 gnd Teamwork (DE-588)4126974-3 gnd |
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