Introduction to operations and supply chain management:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Boston [und 24 weitere]
Pearson
[2013]
|
| Ausgabe: | Third edition, international edition |
| Schriftenreihe: | Always learning
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024888851&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | 507 Seiten Illustrationen, Diagramme 29 cm |
| ISBN: | 9780132747325 9780273770084 027377008X |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Introduction to operations and supply chain management
Autor: Bozarth, Cecil C
Jahr: 2013
Preface 13
CONTENTS
PART II
PARTI
Establishing the Operations
Environment 56
Creating Value through Operations 3 proceSs Choice and Layout
and Supply Chains 19 Decisions in Manufacturing
and Services 56
1 Introduction to Operations and introduction 57
Supply Chain Management 19 3.1 Manufacturing Processes 58
Production Lines and Continuous Flow
Introduction 20 Manufacturing 59
1.1 Why Study Operations and Supply Chain Job Shops 60
Management? 21 Batch Manufacturing 61
Operations Management 22 Fixed-Position Layout 61
Supply Chain Management 24 Hybrid Manufacturing Processes 61
1.2 Important Trends 28 Linking Manufacturing Processes across the Supply
Electronic Commerce 28 Cham 62
Increasing Competition and Globalization 28 Selecting a Manufacturing Process 63
Relationship Management 28 The Product-Process Matrix 63
1.3 Operations and Supply Chain Management and You 29 3-2 Product Customization within the Supply Chain 63
Professional Organizations 29 Four Levels of Customization 64
Cross-Functional and Interorganizational Linkages 30 The Customization Point 64
1.4 Purpose and Organization of This Book 31 3-3 Service Processes 66
Service Packages 67
Chapter Summary 32
Service Customization 68
Key Terms 32 Customer Contact 69
Discussion Questions 33 Service Positioning 72
Problems 33 Services within the Supply Chain 73
Case Study 33 3.4 Layout Decision Models 74
References 35 Line Balancing 74
Assigning Department Locations in Functional
Layouts 78
2 Operations and Supply Chain chapter summary si
Strategies 36 Key Formulas 81
Key Terms 82
Introduction 38 Solved Problem 82
2.1 Elements of the Business 38 Discussion Questions 85
2.2 Strategy 39 Problems 85
2.3 Operations and Supply Chain Strategies 41 Case Studv 88
Customer Value 42 References 89
Four Performance Dimensions 44
Trade-offs among Performance Dimensions 46
Order Winners and Order Qualifiers 46 4 BusineSS PrOCeSSCS 90
Stages of Alignment with the Business Strategy 47
Core Competencies in Operations and Supply Chains 48 Introduction 92
Chapter Summary 50 4.1 Business Processes 92
Key Formulas 50 Improving Business Processes 93
Key Terms 50 4.2 Mapping Business Processes 94
Solved Problem 50 Process Maps 95
. Swim Lane Process Maps 98
Discussion Questions 52
4.3 Managing and Improving Business Processes 99
Measuring Business Process Performance 99
Case Study 54 Productivity 100
References 55 Efficiency 102
Cycle Time 103 6-4 Understanding and Analyzing Process Capacity 175
Benchmarking 103 The Theory of Constraints (TOC) 175
The Six Sigma Methodology 104 Waiting Line Theory 178
Continuous Improvement Tools 106 Little s Law 182
4.4 Business Process Challenges and the Chapter Summary 184
SCOR Model 113 Key Formulas 184
How Standardized Should Processes Be? 114 KeyTerms 186
Business Process Reengineering (BPR) 114 Using Excel in Capacity Management 186
Coordinating Process Management Efforts
across the Supply Chain 114 Solved Problem 187
The SCOR Model 115 Discussion Questions 188
Chapter Summary 117 Problems 188
Key Formulas 117 Case Study 192
KeyTerms 117 References 193
Solved Problem 118
Discussion Questions 119 6S Advanced Waiting Line Theory
Problems 120 and Simulation Modeling 194
Case Study 121
References 122 Introduction 195
6S.1 Alternative Waiting Lines 195
5 Managing Quality 124 £gZ ££!£g:£E. %
Introduction 126 Environments 196
5.1 Quality Denned 126 6S-2 Simulation Modeling 200
5 2 Total C fO al tv 129 Monte Carlo Simulation 201
Building and Evaluating Simulation Models with
5.3 Total Quality Management 131 SimQuick 203
Supplement Summary 206
Discussion Questions 207
TQM and the Six Sigma Methodology 133
5.4 Statistical Quality Control 134
Process Capability 134
Six Sigma Quality 135 Problems 207
Control Charts 137 References 207
Acceptance Sampling 144
Taguchi s Quality Loss Function 146
5.5 Managing Quality across the Supply Chain 146
ISO 9000 Family 147
External Failures in the Supply Chain 147
Chapter Summary 148 ESTABLISHING SUPPLY CHAIN
Key Formulas 148 LINKAGES 208
KeyTerms 150 ----:-----------------------------------------------------
PART III
Using Excel in Quality Management 150
solved Problem 151 7 Supply Management 208
Discussion Questions 152
Problems 152
Introduction 209
7.1 Why Supply Management Is Critical 210
CaseStud? 156 Global Sourcing 210
References 158 Financial Impact 210
Performance Impact 213
7.2 The Strategic Sourcing Process 214
Step 1: Assess Opportunities 214
6 Managing Capacity 159
Step 2: Profile Internally and Externally 215
Introduction 160
Step 3: Develop the Sourcing Strategy 218
6.1 Capacity 161 Step 4: Screen Suppliers and Create Selection
Measures of Capacity 161 Criteria 223
Factors That Affect Capacity 162 Step 5: Conduct Supplier Selection 224
Supply Chain Considerations 162 Step 6: Negotiate and Implement Agreements 226
6.2 Three Common Capacity Strategies 162 7.3 The Procure-to-Pay Cycle 228
6.3 Methods of Evaluating Capacity Alternatives 164 Ordering 228
Cost 164 Follow-Up and Expediting 228
Demand Considerations 167 Receipt and Inspection 228
Expected Value 167 Settlement and Payment 229
Decision Trees 168 Records Maintenance 229
Break-Even Analysis 170 7.4 Trends in Supply Management 229
Learning Curves 171 Sustainable Supply 229
Other Considerations 174
Supply Chain Disruptions 230
Chapter Summary 231 Law 3: Forecasts for Groups of Products
Key Formulas 231 or Services Tend to Be More Accurate 273
Kev Terms 231 Law 4: Forecasts Are No Substitute for Calculated
Solved Problem 232 ValueS 273
Discussion Questions 233
Problems 233
Case Study 235
9.3 Selecting a Forecasting Method 273
9.4 Qualitative Forecasting Methods 274
9.5 Time Series Forecasting Models 275
Last Period 276
References 236 Moving Average 276
Weighted Moving Average 278
8 Logistics 237 Exponential Smoothing 279
0 Adjusted Exponential Smoothing 282
Introduction 239 Linear Regression 283
8.1 Why Logistics Is Critical 239 Seasonal Adjustments 287
8.2 Logistics Decision Areas 240 9.6 Causal Forecasting Models 291
Transportation 240 Linear Regression 291
Selecting a Transportation Mode 241 Multiple Regression 293
Multimodal Solutions 242 9-7 Measures of Forecast Accuracy 296
Warehousing 243 9.8 Computer-Based Forecasting Packages 298
Logistics Information Systems 246 9.9 Collaborative Planning, Forecasting, and Replenishment
Material Handling and Packaging 248 (CPFR) 298
Inventory Management 249 Chapter Summary 302
8.3 Logistics Strategy 249 Key Formulas 303
Owning versus Outsourcing 249
Measuring Logistics Performance 251 KeyTerms 304
Landed Costs 252 Solved Problem 305
Reverse Logistics Systems 253 Discussion Questions 307
8.4 Logistics Decision Models 254 Problems 307
Weighted Center of Gravity Method 254 Case Study 311
Optimization Models 256 References 312
The Assignment Problem 256
Chapter Summary 261
Key Formulas 262 q Sales and Operations Planning
(Aggregate Planning) 313
Key Terms 262
Solved Problem 263
Discussion Questions 264 Introduction 314
Problems 264 10.1 S OP in the Planning Cycle 315
Case Study 267 10.2 Major Approaches to S8cOP 316
References 268 Top-Down Planning 317
PART IV
Level, Chase, and Mixed Production Plans 319
Bottom-Up Planning 323
Cash Flow Analysis 325
10.3 Organizing for and Implementing S8cOP 327
_ Choosing between Alternative Plans 327
Planning and Controlling Operations Roiling planning Horizons 32s
AND SUPPLY CHAINS 269 Implementing S8cOP in an Organization 329
10.4 Services Considerations 330
Making Sales Match Capacity 330
Making Capacity Match Sales 331
10.5 Linking s op throughout the Supply Chain 332
Introduction 270 10-6 Applying Optimization Modeling to S OP 333
9.1 Forecast Types 271 Chapter Summary 336
Demand Forecasts 271 Key Formulas 336
Supply Forecasts 271 KeyTerms 337
Price Forecasts 271
Solved Problem 337
9.2 Laws of Forecasting 272 Discussion Questions 338
Law 1: Forecasts Are Almost Always Wrong
(But They Are Still Useful) 273 Problems 338
Law 2: Forecasts for the Near Term Tend Case Study 343
to Be More Accurate 273 References 344
11 Managing Inventory throughout 12S Supply Chain Information
the Supply Chain 345 Systems 411
Introduction 347 Introduction 412
11.1 The Role of Inventory 348 12S.1 Understanding Supply Chain Information
Inventory Types 348 Needs 412
Inventory Drivers 350 Differences across Organizational Levels 412
Independent versus Dependent Demand Inventory 352 Direction of Linkages 414
11.2 Periodic Review Systems 352 12S.2 Supply Chain Information Systems 414
Restocking Levels 353 12S.3 Trends to Watch 416
11.3 Continuous Review Systems 354 BPM Tools 417
The Economic Order Quantity (EOQ) 355 Cloud Computing 417
Reorder Points and Safety Stock 357 Supplement Summary 418
Quantity Discounts 359 KeyTerms 419
11.4 Single-Period Inventory Systems 361 Discussion Questions 419
Target Service Level 362 References 419
Target Stocking Pomt 363
11.5 Inventory in the Supply Chain 365
The Buiiwhip Effect 365 13 JIT/Lean Production 420
Inventory Positioning 366
Transportation, Packaging, and Material Handling Introduction 422
Considerations 367 13.1 The Lean Perspective on Waste 423
Chapter Summary 368 13.2 The Lean Perspective on Inventory 425
Key Formulas 368 13.3 Recent Developments in Lean Thinking 426
KeyTerms 369 13.4 KanbanSystems 429
Using Excel in Inventory Management 370 Controlling Inventory Levels Using Kanbans 432
Solved Problems 371 Synchronizing the Supply Chain Using Kanbans 433
Using MRP and Kanban Together 434
Discussion Questions 371
Problems 372
Case Study 375
References 376
12 Managing Production across the
Chapter Summary 436
Key Formula 436
Key Terms 436
Solved Problem 436
Discussion Questions 438
Problems 438
439
PARTV
Supply Chain 377 case study
References 441
Introduction 378
12.1 Master Scheduling 379
The Master Schedule Record 380
Using the Master Schedule 385
122 tSmrp^ 386 Project Management and Product/
The Advantages of MRP 393 SERVICE DEVELOPMENT 442
Special Considerations in MRP 393
12.3 Production Activity Control and Vendor Order
Management Systems 395 14 Managing Projects 442
Job Sequencing 395
Monitoring and Tracking Technologies 396 Introduction 443
12.4 Synchronizing Planning and Control across 14-1 The Growing Importance of Project Management 444
the Supply Chain 397 project phases 445
Distribution Requirements Planning 397 Concept Phase 445
Chapter Summary 400 Project Definition Phase 445
Key Formulas 400 Planning Phase 446
Key Terms 401 Performance Phase 446
Solved Problem 401 Postcompletion Phase 446
Discussion Questions 402 14.3 Project Management Tools 447
Gantt Charts 447
Problems 402
Network Diagrams 449
Case Study 410 Constructing a Network Diagram 449
References 410 Crashing a Project 453
14.4 Project Management Software 455 15.3 Organizational Roles in Product and Service
14.5 PMI and the Project Management Body of Development 473
Knowledge (PMBOK®) 458 Engineering 473
Chapter Summary 458 Marketing 473
Accounting 473
Key Formulas 458 Knance m
KeyTerms 459 Designers 474
Solved Problem 459 Purchasing 474
Discussion Questions 460 Suppliers 475
Problems 461 Who Leads? 475
CaseStudv 463 15.4 Approaches to Improving Product and Service
Designs 475
DMADV (Define-Measure-Analyze-
Design-Verify) 475
Quality Function Deployment (QFD) 476
15 Developing Products and Computer-Aided Design (CAD) and Computer-
Aided Design/Computer-Aided Manufacturing
(cad/cam) 477
The Design for... Approaches 477
Introduction 466
Product Design and the Development Process 466
Four Reasons for Developing New Products and Chapter Summary 479
Services 466 KeyTerms 480
15.1 Operations and Supply Chain Perspectives Discussion Questions 480
on Design 467 Case Study 480
Repeatability, Testability, and Serviceability 468 References 481
Product Volumes 468
Product Costs 469
Match with Existing Capabilities 469 APPENDICES 483
15.2 The Development Process 470
A Model of the Development Process 470 GLOSSARY 489
Sequential Development versus Concurrent .
Engineering 472 INDEX 501
|
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| indexdate | 2024-12-20T16:07:40Z |
| institution | BVB |
| isbn | 9780132747325 9780273770084 027377008X |
| language | English |
| lccn | 2011042236 |
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| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Pearson |
| record_format | marc |
| series2 | Always learning |
| spellingShingle | Bozarth, Cecil C. Introduction to operations and supply chain management Management Production management Business logistics Beschaffung (DE-588)4005988-1 gnd Operations Management (DE-588)4549167-7 gnd Supply Chain Management (DE-588)4684051-5 gnd Materialwirtschaft (DE-588)4037937-1 gnd |
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| title | Introduction to operations and supply chain management |
| title_auth | Introduction to operations and supply chain management |
| title_exact_search | Introduction to operations and supply chain management |
| title_full | Introduction to operations and supply chain management Cecil C. Bozarth, Robert B. Handfield |
| title_fullStr | Introduction to operations and supply chain management Cecil C. Bozarth, Robert B. Handfield |
| title_full_unstemmed | Introduction to operations and supply chain management Cecil C. Bozarth, Robert B. Handfield |
| title_short | Introduction to operations and supply chain management |
| title_sort | introduction to operations and supply chain management |
| topic | Management Production management Business logistics Beschaffung (DE-588)4005988-1 gnd Operations Management (DE-588)4549167-7 gnd Supply Chain Management (DE-588)4684051-5 gnd Materialwirtschaft (DE-588)4037937-1 gnd |
| topic_facet | Management Production management Business logistics Beschaffung Operations Management Supply Chain Management Materialwirtschaft Lehrbuch |
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