Complaint management excellence: creating customer loyalty through service recovery
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London [u.a.]
Kogan Page
2012
|
| Schlagwörter: | |
| Umfang: | IX, 192 S. Ill., graph. Darst. |
| ISBN: | 9780749465308 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV039909286 | ||
| 003 | DE-604 | ||
| 005 | 20120511 | ||
| 007 | t| | ||
| 008 | 120223s2012 xx ad|| |||| 00||| eng d | ||
| 020 | |a 9780749465308 |9 978-0-7494-6530-8 | ||
| 035 | |a (OCoLC)748331080 | ||
| 035 | |a (DE-599)BVBBV039909286 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 |a DE-1050 | ||
| 082 | 0 | |a 658.8/12 |2 23 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Cook, Sarah |d 1955- |e Verfasser |0 (DE-588)135961742 |4 aut | |
| 245 | 1 | 0 | |a Complaint management excellence |b creating customer loyalty through service recovery |c Sarah Cook |
| 264 | 1 | |a London [u.a.] |b Kogan Page |c 2012 | |
| 300 | |a IX, 192 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Consumer complaints | |
| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 0 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | 2 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 0 | 3 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 0 | |C b |5 DE-604 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-0-7494-6531-5 |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-024767975 | |
Datensatz im Suchindex
| _version_ | 1818976012400066560 |
|---|---|
| any_adam_object | |
| author | Cook, Sarah 1955- |
| author_GND | (DE-588)135961742 |
| author_facet | Cook, Sarah 1955- |
| author_role | aut |
| author_sort | Cook, Sarah 1955- |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV039909286 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)748331080 (DE-599)BVBBV039909286 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV039909286 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:05:05Z |
| institution | BVB |
| isbn | 9780749465308 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024767975 |
| oclc_num | 748331080 |
| open_access_boolean | |
| owner | DE-945 DE-1050 |
| owner_facet | DE-945 DE-1050 |
| physical | IX, 192 S. Ill., graph. Darst. |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Kogan Page |
| record_format | marc |
| spelling | Cook, Sarah 1955- Verfasser (DE-588)135961742 aut Complaint management excellence creating customer loyalty through service recovery Sarah Cook London [u.a.] Kogan Page 2012 IX, 192 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumer complaints Customer loyalty Customer services Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Reklamation (DE-588)4834499-0 s Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s Servicepolitik (DE-588)4234502-9 s b DE-604 Erscheint auch als Online-Ausgabe 978-0-7494-6531-5 |
| spellingShingle | Cook, Sarah 1955- Complaint management excellence creating customer loyalty through service recovery Consumer complaints Customer loyalty Customer services Beziehungsmanagement (DE-588)4326109-7 gnd Reklamation (DE-588)4834499-0 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4834499-0 (DE-588)4236865-0 (DE-588)4234502-9 |
| title | Complaint management excellence creating customer loyalty through service recovery |
| title_auth | Complaint management excellence creating customer loyalty through service recovery |
| title_exact_search | Complaint management excellence creating customer loyalty through service recovery |
| title_full | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_fullStr | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_full_unstemmed | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_short | Complaint management excellence |
| title_sort | complaint management excellence creating customer loyalty through service recovery |
| title_sub | creating customer loyalty through service recovery |
| topic | Consumer complaints Customer loyalty Customer services Beziehungsmanagement (DE-588)4326109-7 gnd Reklamation (DE-588)4834499-0 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| topic_facet | Consumer complaints Customer loyalty Customer services Beziehungsmanagement Reklamation Kundenmanagement Servicepolitik |
| work_keys_str_mv | AT cooksarah complaintmanagementexcellencecreatingcustomerloyaltythroughservicerecovery |