Listening to the customer:
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Santa Barbara, Calif. [u.a.]
Libraries Unlimited
2011
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024408530&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | XIII, 201 S. Ill., graph. Darst. |
| ISBN: | 9781598847994 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV039556766 | ||
| 003 | DE-604 | ||
| 005 | 20130116 | ||
| 007 | t| | ||
| 008 | 110831s2011 xxuad|| |||| 00||| eng d | ||
| 010 | |a 2011002763 | ||
| 020 | |a 9781598847994 |c pbk. : acidfree paper |9 978-1-598-84799-4 | ||
| 035 | |a (OCoLC)751001604 | ||
| 035 | |a (DE-599)BVBBV039556766 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-12 |a DE-11 | ||
| 050 | 0 | |a Z678.85 | |
| 082 | 0 | |a 025.10973 | |
| 084 | |a AN 77500 |0 (DE-625)6313: |2 rvk | ||
| 084 | |a 24,1 |2 ssgn | ||
| 100 | 1 | |a Hernon, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Listening to the customer |c Peter Hernon and Joseph R. Matthews |
| 264 | 1 | |a Santa Barbara, Calif. [u.a.] |b Libraries Unlimited |c 2011 | |
| 300 | |a XIII, 201 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Libraries |z United States |x Evaluation | |
| 650 | 4 | |a Public services (Libraries) |z United States |x Evaluation | |
| 650 | 4 | |a Libraries |x Public relations |z United States | |
| 650 | 4 | |a Libraries |x User satisfaction |z United States | |
| 650 | 4 | |a Customer services |x Evaluation | |
| 650 | 4 | |a Consumer satisfaction |x Evaluation | |
| 650 | 0 | 7 | |a Bibliothek |0 (DE-588)4006439-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 651 | 4 | |a USA | |
| 689 | 0 | 0 | |a Bibliothek |0 (DE-588)4006439-6 |D s |
| 689 | 0 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Matthews, Joseph R. |d 1942- |e Verfasser |0 (DE-588)1070664731 |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-1-598-84800-7 |
| 856 | 4 | 2 | |m LoC Fremddatenuebernahme |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024408530&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 942 | 1 | 1 | |c 020 |e 22/bsb |f 090511 |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-024408530 | |
Datensatz im Suchindex
| _version_ | 1819351790617886720 |
|---|---|
| adam_text | LISTENING TO THE CUSTOMER
/ HERNON, PETER
: C2011
TABLE OF CONTENTS / INHALTSVERZEICHNIS
LISTENING TO AND VALUING CUSTOMER COMMENTS
OBTAINING STAFF BUY-IN
METHODOLOGIES (STRUCTURED AND SOLICITED APPROACHES) TO GATHERING
VOICE-OF-THE-CUSTOMER DATA
METHODOLOGIES (UNSTRUCTURED AND SOLICITED APPROACHES) AND THE
PRESENTATION OF DATA COLLECTED
METHODOLOGIES (STRUCTURED BUT NOT ALWAYS SOLICITED APPROACHES) AND
ANALYZING STUDY FINDINGS
METHODOLOGIES (UNSTRUCTURED AND UNSOLICITED APPROACHES)
I WAS ONCE LOST BUT NOW ?
ANALYZING AND USING THE CUSTOMER S VOICE TO IMPROVE SERVICE
COMMUNICATION
VALUING LIBRARY CUSTOMERS.
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Hernon, Peter Matthews, Joseph R. 1942- |
| author_GND | (DE-588)1070664731 |
| author_facet | Hernon, Peter Matthews, Joseph R. 1942- |
| author_role | aut aut |
| author_sort | Hernon, Peter |
| author_variant | p h ph j r m jr jrm |
| building | Verbundindex |
| bvnumber | BV039556766 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z678 |
| callnumber-raw | Z678.85 |
| callnumber-search | Z678.85 |
| callnumber-sort | Z 3678.85 |
| callnumber-subject | Z - Books and Writing |
| classification_rvk | AN 77500 |
| ctrlnum | (OCoLC)751001604 (DE-599)BVBBV039556766 |
| dewey-full | 025.10973 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.10973 |
| dewey-search | 025.10973 |
| dewey-sort | 225.10973 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02073nam a2200529 c 4500</leader><controlfield tag="001">BV039556766</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20130116 </controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">110831s2011 xxuad|| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2011002763</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781598847994</subfield><subfield code="c">pbk. : acidfree paper</subfield><subfield code="9">978-1-598-84799-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)751001604</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV039556766</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-11</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">Z678.85</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">025.10973</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">AN 77500</subfield><subfield code="0">(DE-625)6313:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">24,1</subfield><subfield code="2">ssgn</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Hernon, Peter</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Listening to the customer</subfield><subfield code="c">Peter Hernon and Joseph R. Matthews</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Santa Barbara, Calif. [u.a.]</subfield><subfield code="b">Libraries Unlimited</subfield><subfield code="c">2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIII, 201 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries</subfield><subfield code="z">United States</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Public services (Libraries)</subfield><subfield code="z">United States</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries</subfield><subfield code="x">Public relations</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries</subfield><subfield code="x">User satisfaction</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bibliothek</subfield><subfield code="0">(DE-588)4006439-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Bibliothek</subfield><subfield code="0">(DE-588)4006439-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Matthews, Joseph R.</subfield><subfield code="d">1942-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1070664731</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-1-598-84800-7</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">LoC Fremddatenuebernahme</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024408530&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="942" ind1="1" ind2="1"><subfield code="c">020</subfield><subfield code="e">22/bsb</subfield><subfield code="f">090511</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-024408530</subfield></datafield></record></collection> |
| geographic | USA |
| geographic_facet | USA |
| id | DE-604.BV039556766 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T15:57:15Z |
| institution | BVB |
| isbn | 9781598847994 |
| language | English |
| lccn | 2011002763 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024408530 |
| oclc_num | 751001604 |
| open_access_boolean | |
| owner | DE-12 DE-11 |
| owner_facet | DE-12 DE-11 |
| physical | XIII, 201 S. Ill., graph. Darst. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Libraries Unlimited |
| record_format | marc |
| spellingShingle | Hernon, Peter Matthews, Joseph R. 1942- Listening to the customer Libraries United States Evaluation Public services (Libraries) United States Evaluation Libraries Public relations United States Libraries User satisfaction United States Customer services Evaluation Consumer satisfaction Evaluation Bibliothek (DE-588)4006439-6 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4316837-1 |
| title | Listening to the customer |
| title_auth | Listening to the customer |
| title_exact_search | Listening to the customer |
| title_full | Listening to the customer Peter Hernon and Joseph R. Matthews |
| title_fullStr | Listening to the customer Peter Hernon and Joseph R. Matthews |
| title_full_unstemmed | Listening to the customer Peter Hernon and Joseph R. Matthews |
| title_short | Listening to the customer |
| title_sort | listening to the customer |
| topic | Libraries United States Evaluation Public services (Libraries) United States Evaluation Libraries Public relations United States Libraries User satisfaction United States Customer services Evaluation Consumer satisfaction Evaluation Bibliothek (DE-588)4006439-6 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | Libraries United States Evaluation Public services (Libraries) United States Evaluation Libraries Public relations United States Libraries User satisfaction United States Customer services Evaluation Consumer satisfaction Evaluation Bibliothek Kundenorientierung USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024408530&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT hernonpeter listeningtothecustomer AT matthewsjosephr listeningtothecustomer |