Crisis and disaster management for tourism:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Bristol [u.a.]
Channel View Publ.
2009
|
| Schriftenreihe: | Aspects of tourism
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018741591&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | X, 296 S. Ill., graph. Darst. 25 cm |
| ISBN: | 9781845411060 9781845411053 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Crisis and disaster management for tourism
Autor: Ritchie, Brent W.
Jahr: 2009
Contents
Preface and Acknowledgements.............................ix
Part 1: Setting the Context for Tourism Crisis and
Disaster Management
1 Introduction to Tourism Crisis and Disaster Management.......3
Introduction..........................................3
Crisis and Disaster Definitions...........................4
Understanding Tourism.................................8
Tourism definitions..................................8
The tourism industry...............................10
A systems approach to tourism.......................11
Tourism system attributes............................11
Growth, Uncertainty and Vulnerability....................13
The Emerging Paradigm: Embracing Tourism Crisis/Disaster
Management........................................16
Book Aim and Content................................21
Conclusion.........................................24
2 Classifying and Understanding Crises and Disasters..........26
Introduction.........................................26
Nature and Impacts of Tourism Crises and Disasters.........26
Natural and technical disasters........................31
Political crises/disasters.............................36
Economic crises/disasters............................39
Differentiating Between Incidents or Natural Events and
Crises or Disasters....................................41
Models for Understanding Crisis and Disaster Lifecycles......44
Dealing with Complexity: Chaos, Complexity and
Interdependence.....................................50
Conclusion.........................................55
3 Strategic Crisis and Disaster Planning and Management.......57
Introduction.........................................57
Planning and Management.............................58
Strategic Planning and Management......................60
The concept......................................60
Elements of strategic planning and management..........62
vi Contents
The rationale approach contested......................67
Strategic Planning and Management of Crises and Disasters.... 69
A rationale.......................................69
From response and management to reduction and
planning.........................................70
A Proposed Strategic Framework for Tourism Crises/Disasters. . 74
Conclusion.........................................79
Part 2: Tourism Crisis and Disaster Prevention and Planning
4 Tourism Crisis Prevention and Disaster Mitigation...........83
Introduction.........................................83
Organisational Crisis Prevention.........................84
Scanning the environment...........................85
Forecasting techniques and information gathering.........88
A Critique of Forecasting...............................95
Disaster Prevention, Reduction and Mitigation..............97
Considering risk and vulnerability.....................97
Considering mitigation measures.....................104
Modifying the loss..............................107
Event modification..............................107
Vulnerability modification........................109
Conclusion........................................Ill
5 Tourism Disaster and Crisis Preparedness and Planning......113
Introduction........................................113
Disaster Preparedness: Emergency Planning...............113
Disaster Preparedness: Precursors.......................116
Disaster Preparedness: Mobilisation and Warning Systems .... 116
Disaster Preparedness: Contingency Plans and
Simulation Exercises.................................118
Tourism Disaster Planning Research.....................120
Integrating Crisis Scanning with Planning:
Development of Crisis Plans...........................127
Crisis management systems and tools..................129
Tourism Crisis Planning and Preparation.................132
Conclusion........................................141
Part 3: Tourism Crisis and Disaster Response,
Implementation and Management
6 Coordination, Control and Resource Allocation.............145
Introduction........................................145
Coordination, Collaboration and Leadership...............146
Stakeholder coordination and control..................146
Decision-making, leadership and resource allocation......152
Contents vii
Government Resource Allocation........................160
Organisation and Business Resource Deployment...........167
Communication and information resource
deployment.....................................167
Pull-based resource allocation........................168
Diversification of business or target markets............169
Cost control measures..............................170
Human resource deployment........................172
Conclusion........................................173
7 Crisis and Disaster Communication and Recovery
Marketing.........................................175
Introduction........................................175
Perceptions of Risk: Understanding Destination Choice.......175
Image..........................................177
The Media Effect....................................179
Organisational Crisis Communication and Control..........181
Crisis Communication in the Emergency and
Intermediate Stage...................................185
Quick response...................................187
Consistency.....................................188
Access to information..............................189
Openness, honesty and sympathy.....................192
Long-term Recovery Marketing Actions..................193
Consumer advertising and partnership marketing........194
Industry and media roles in recovery marketing.........202
Monitoring recovery marketing......................203
Conclusion........................................204
Part 4: Tourism Crisis and Disaster Recovery, Resolution
and Feedback
8 Long-term Recovery and Resolution.....................209
Introduction........................................209
Understanding the Long-term Recovery and
Resolution Phase....................................209
Long-term Transformation.............................213
Organisation transformation.........................213
Destination transformation..........................216
Human and community transformation................219
The Role of Livelihood Assets and Capital in Long-term
Recovery and Resolution..............................220
Conclusion........................................224
viii___________________________________________________Contents
9 Knowledge Management and Organisational Learning.......226
Introduction........................................226
The Knowledge Management Imperative.................227
Organisational Learning and Feedback...................230
Managed Reflection for Organisational Learning............235
The Role of Knowledge Brokers, Spanners and Objects.......238
Steps to Encourage Evaluative Enquiry and
Managed Reflection..................................245
Asking questions.................................245
Identifying and challenging values, beliefs
and assumptions..................................247
Reflection.......................................248
Dialogue........................................248
Collecting, analysing and interpreting data..............250
Action planning and implementation..................251
Conclusion........................................251
Acknowledgements..................................252
10 Conclusion and Reflections on Tourism Crisis and
Disaster Management................................253
Introduction.......................................253
Book Summary.....................................253
Setting the context................................253
Tourism crisis and disaster prevention and planning......255
Tourism crisis and disaster response, implementation
and management.................................256
Tourism crisis and disaster recovery,
resolution and feedback......................:.....258
Future Crisis/Disaster Challenges.......................259
Future Research Issues and Topics......................261
Understanding tourism crises and disasters.............266
Planning, preparation and preparedness................266
Response, implementation and management............267
Long-term recovery, resolution and feedback............268
A post-disciplinary approach to research...............268
Conclusion........................................270
References............................................272
Index................................................292
|
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| illustrated | Illustrated |
| indexdate | 2024-12-20T14:02:16Z |
| institution | BVB |
| isbn | 9781845411060 9781845411053 |
| language | English |
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| series2 | Aspects of tourism |
| spellingShingle | Ritchie, Brent W. Crisis and disaster management for tourism Tourism Management Crisis management Travel Safety measures |
| title | Crisis and disaster management for tourism |
| title_auth | Crisis and disaster management for tourism |
| title_exact_search | Crisis and disaster management for tourism |
| title_full | Crisis and disaster management for tourism Brent W. Ritchie |
| title_fullStr | Crisis and disaster management for tourism Brent W. Ritchie |
| title_full_unstemmed | Crisis and disaster management for tourism Brent W. Ritchie |
| title_short | Crisis and disaster management for tourism |
| title_sort | crisis and disaster management for tourism |
| topic | Tourism Management Crisis management Travel Safety measures |
| topic_facet | Tourism Management Crisis management Travel Safety measures |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018741591&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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