Effective organisational communication: perspectives, principles, and practices
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Harlow [u.a.]
FT Prentice Hall
2008
|
| Ausgabe: | 3. ed. |
| Schlagwörter: | |
| Links: | http://www.gbv.de/dms/zbw/56288310X.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017372699&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | XXVI, 417 S. Ill., graph. Darst. |
| ISBN: | 9780273713753 |
Internformat
MARC
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| 250 | |a 3. ed. | ||
| 264 | 1 | |a Harlow [u.a.] |b FT Prentice Hall |c 2008 | |
| 300 | |a XXVI, 417 S. |b Ill., graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1819342222818017280 |
|---|---|
| adam_text | PRENTICE HALL FINANCIAL TIMES AN IMPRINT OF PEARSON E DUCATION HARLOW,
ENGLAND * LONDON -NEW YORK * BOSTON -SAN FRANCISCO * TORONTO * SYDNEY *
SINGAPORE * HONG KONG TOKYO * SEOUL * TAIPEI * NEW DELHI * CAPE TOWN *
MADRID * MEXICO CITY * AMSTERDAM -MUNICH * PARIS * MILAN LIST OF FIGURES
XII LIST OF TABLES XIV LIST OF CASE STUDIES XV LIST OF FACE-TO-FACE
CASES XVII THE AUTHORS XVIII THE CONTRIBUTORS XIX PREFACE TO THE THIRD
EDITION 1 XXI ACKNOWLEDGEMENTS XXV 1 PERSPECTIVES ON COMMUNICATION 1 1
.1 INTRODUCING COMMUNICATION 1 1.2 COMMUNICATING IN ORGANISATIONS:
ISSUES AND CHALLENGES 2 1.3 STAGE ONE: A SIMPLE MODEL OF THE
COMMUNICATION PROCESS 4 1.4 FEEDBACK, EXPECTATIONS AND SUBJECTIVITY 8
1.5 ORGANISATIONAL COMMUNICATION: KEY DIMENSIONS 9 1.6 DIFFERENT
PERSPECTIVES ON COMMUNICATION 12 SUMMARY 18 PRACTICAL EXERCISES 18
FURTHER READING 22 USEFUL WEBSITES 22 REFERENCES 23 PART I PRINCIPLES OF
COMMUNICATION BREAKING BARRIERS: COMMUNICATION IN PRACTICE 27 2.1
INTRODUCTION 27 2.2 BARRIERS TO COMMUNICATION? IDENTIFYING UNDERLYING
CAUSES 28 2.3 PHYSIOLOGICAL AND NEUROLOGICAL FACTORS 29 2.4 SOCIAL,
CULTURAL AND ETHICAL BARRIERS 37 2.5 OVERCOMING THE BARRIERS . 47
SUMMARY 52 PRACTICAL EXERCISES 52 FURTHER READING 56 USEFUL WEBSITES
57 REFERENCES 57 VIII CONTENTS 3 USING WORDS: VERBAL COMMUNICATION 59
3.1 INTRODUCTION * 59 3.2 CLEAR AND CONCISE LANGUAGE: USING PLAIN
ENGLISH 60 3.3 THE TECHNICALITIES: SPELLING, GRAMMAR, SYNTAX AND
PUNCTUATION 65 3.4 BEYOND PLAIN ENGLISH? USING LANGUAGE CREATIVELY 66
3.5 SPOKEN ENGLISH: ADDITIONAL COMMUNICATION ISSUES 71 3.6 USING THE
LANGUAGE - IT IS A MATTER OF STYLE 74 3.7 LANGUAGE AND ORGANISATION:
NARRATIVE AND DISCOURSE ANALYSIS 75 SUMMARY 77 PRACTICAL EXERCISES 78
FURTHER READING 81 USEFUL WEBSITES 82 REFERENCES 82 4 MAKING PICTURES:
NON-VERBAL COMMUNICATION 85 4.1 INTRODUCTION 85 4.2 USING PICTURES AT
WORK 86 4.3 POTENTIAL BENEFITS OF NON-VERBAL COMMUNICATION 88 4.4
POTENTIAL PROBLEMS WITH VISUAL MEDIA 93 4.5 THE USE AND ABUSE OF
GRAPHICAL DATA 96 4.6 VISUAL ASPECTS OF CORPORATE IDENTITY: AN
INTRODUCTION 102 4.7 HUMAN SIGNALS: FROM EYE CONTACT TO APPEARANCE 103
SUMMARY 109 PRACTICAL EXERCISES 110 FURTHER READING 113 USEFUL WEBSITES
114 REFERENCES 114 5 DEVELOPING ARGUMENTS: PERSUASIVE COMMUNICATION 117
5.1 INTRODUCTION 117 5.2 PERSUASION IN ORGANISATIONS 119 5.3 THE
ESSENTIAL PRINCIPLES: INTRODUCING RHETORICAL ARGUMENT 121 5.4 THE
CHALLENGE OF PERSUASION: AUDIENCE, MESSAGE AND CONTEXT 122 5.5
PERSUASIVE PRACTICES: SECURING ATTENTION AND ARGUING WELL 127 5.6 THE
OTHER SIDE OF THE ARGUMENT? PERSUASION AS INTERACTION 130 5.7 THE ETHICS
OF PERSUASION 133 SUMMARY 135 PRACTICAL EXERCISES 135 FURTHER READING
139 USEFUL WEBSITES 140 REFERENCES 140 6 ESTABLISHING A DIALOGUE:
INTERACTIVE COMMUNICATION 143 6.1 INTRODUCTION 143 6.2 ORGANISATIONAL
FEEDBACK: AN INITIAL OVERVIEW 144 6.3 SECURING STAKEHOLDER FEEDBACK: THE
CASE OF EMPLOYEES 149 CONTENTS IX 6.4 PRACTICALITIES OF FEEDBACK:
DESIGNING A FORM 152 6.5 FEEDBACK, KNOWLEDGE AND ORGANISATIONAL LEARNING
155 SUMMARY 159 PRACTICAL EXERCISES 160 FURTHER READING 163 USEFUL
WEBSITES 163 REFERENCES 163 MAKING CONNECTIONS: ORGANISATIONAL
COMMUNICATION 165 7.1 INTRODUCTION 165 7.2 FIVE CLASSIC ORGANISATIONAL
CHALLENGES 166 7.3 EMERGING CHALLENGES: ORGANISATIONS IN THE 21ST
CENTURY 174 7.4 ORGANISATIONAL COMMUNICATION: REFLECTING ON THE
CHALLENGES 187 SUMMARY 189 PRACTICAL EXERCISES 189 FURTHER READING 194
USEFUL WEBSITES 194 REFERENCES 194 PART II COMMUNICATION IN PRACTICE 8
LETTERS, E-MAILS AND TEXT MESSAGES 201 8.1 INTRODUCTION 201 8.2 BUSINESS
LETTERS: PRINCIPAL USES AND CHANNEL CHARACTERISTICS 202 8.3 THE
MYSTERIES OF PAGE LAYOUT AND STRUCTURE 205 8.4 THE STYLE AND CONTENT OF
A LETTER 209 8.5 BUSINESS STATIONERY AND LETTERHEAD DESIGN 211 8.6 THE
DECLINE OF THE HUMBLE MEMO 213 8.7 E-MAIL: CHANNEL CHARACTERISTICS,
FORMATS AND APPLICATIONS 214 8.8 TEXT MESSAGING AND BEYOND: EMERGING
COMMUNICATION ISSUES 221 SUMMARY 222 PRACTICAL EXERCISES 223 FURTHER
READING 227 USEFUL WEBSITES 227 REFERENCES 228 9 REPORTS, BRIEFING
PAPERS AND SUMMARIES 229 9.1 INTRODUCTION 229 9.2 REPORTS: PRINCIPAL
TYPES AND PURPOSES 230 9.3 OBTAINING A CLEAR SPECIFICATION 231 9.4
RESEARCHING AND ORGANISING THE SOURCE MATERIAL 234 9.5 REPORT WRITING:
DRAFTING STAGE 234 9.6 REPORT WRITING: COMPLETION STAGE 242 9.7
SUMMARISING WRITTEN MATERIAL: THE VITAL ART 247 9.8 REFLECTING ON THE
PROCESS OF REPORT WRITING 248 X CONTENTS SUMMARY 251 PRACTICAL EXERCISES
251 FURTHER READING 254 USEFUL WEBSITES 255 REFERENCES 255 10
ADVERTISEMENTS, PROMOTIONS, NEWS RELEASES AND EXHIBITIONS 257 10.1
INTRODUCTION 257 10.2 ADVERTISING AND SALES PROMOTION: AN OVERVIEW 259
10.3 PLANNING AN ADVERTISING AND PROMOTIONAL CAMPAIGN 260 10.4
COMMUNICATING WITH AN ADVERTISEMENT 262 10.5 PUBLIC RELATIONS: AN
OVERVIEW 269 10.6 SUCCESSFUL PR: LONG-TERM COMMITMENT VS. SHORT-TERM FIX
270 10.7 MEDIA RELATIONS: PLANNING A NEWS RELEASE 274 10.8 EXHIBITIONS
AND EVENTS 276 SUMMARY 280 PRACTICAL EXERCISES 281 FURTHER READING 286
USEFUL WEBSITES 286 REFERENCES 287 11 INTERVIEWS, QUESTIONING AND
LISTENING 289 11.1 INTRODUCTION 289 11.2 TYPES OF INTERVIEW 290 11.3
LISTENING TECHNIQUES 295 11.4 QUESTIONING TECHNIQUES AND RELATED
BEHAVIOURS 299 11.5 THE INTERVIEWEE S PERSPECTIVE: MAKING THE BEST OF
IT? 305 11.6 COUNSELLING TECHNIQUES AND THE MANAGER 309 SUMMARY 310
PRACTICAL EXERCISES 311 FURTHER READING 314 USEFUL WEBSITES 315
REFERENCES 315 12 PRESENTATIONS AND AUDIO-VISUAL TECHNOLOGIES 317 12.1
INTRODUCTION 317 12.2 WHAT MAKES PRESENTATIONS DIFFERENT? 318 12.3
PREPARING THE PRESENTATION MATERIALS 320 12.4 THE PRESENTER: POSTURE,
APPEARANCE, VOICE AND MEMORY 321 12.5 AUDIO-VISUAL EQUIPMENT AND
COMMUNICATION PRACTICES 328 12.6 ON THE DAY ITSELF: FINAL PREPARATIONS
334 12.7 THE PRESENTATION: FOUR KEY ELEMENTS 336 SUMMARY 343 PRACTICAL
EXERCISES - 343 FURTHER READING 347 USEFUL WEBSITES REFERENCES 13
MEETINGS, TEAMS AND NEGOTIATIONS 13.1 INTRODUCTION 13.2 MEETINGS:
PRINCIPAL TYPES AND PURPOSES 13.3 ADVANTAGES, DISADVANTAGES AND CHANNEL
CHARACTERISTICS 13.4 THE FORMAL MEETING 13.5 ON BEING A SUCCESSFUL CHAIR
13.6 INFORMAL MEETINGS: THE BENEFITS OF TEAM-WORKING 13.7 THE RISE OF
THE VIRTUAL TEAM 13.8 NEGOTIATION: APPLYING PERSUASIVE COMMUNICATION
SUMMARY PRACTICAL EXERCISES FURTHER READING USEFUL WEBSITES REFERENCES
14 COMMUNICATION IN PERSPECTIVE 14.1 INTRODUCTION 14.2 FIVE QUESTIONS
FOR ORGANISATIONAL COMMUNICATORS SUMMARY QUESTIONS FOR DISCUSSION
FURTHER READING USEFUL WEBSITES REFERENCES INDEX CONTENTS XI 347 348 349
349 350 351 352 358 362 367 371 380 381 384 384 385 387 387 388 400 400
405 405 405 407 SUPPORTING RESOURCES VISIT
WWW.PEARSONED.CO.UK/BLUDELIPPOLITO TO FIND VALUABLE ONLINE RESOURCES
COMPANION WEBSITE FOR STUDENTS * PREPARING YOUR CV. * IMPROVING YOUR
GRAMMAR. * STUDENT SKILLS AUDIT. ^ * USEFUL WEBLINKS. FOR INSTRUCTORS 8
AN INSTRUCTOR S MANUAL THAT INCLUDES MODULE DESCRIPTION, NOTES AND
SOLUTIONS FOR THE CASE STUDIES IN THE BOOK AND ADDITIONAL EXERCISES AND
ACTIVITIES. 0 A COMPREHENSIVE SET OF POWERPOINT SLIDES, INCLUDING ALL
THE FIGURES FROM THE BOOK. 6 SLIDES AS PRINT-READY PDF CLASS HAND-OUTS
(THREE SLIDES PER PAGE WITH ROOM FOR NOTES) FOR MORE INFORMATION PLEASE
CONTACT YOUR LOCAL PEARSON EDUCATION SALES REPRESENTATIVE OR VISIT
WWW.PEARSONED.CO.UK/BLUNDELIPPOLITO. .
|
| any_adam_object | 1 |
| author | Blundel, Richard Ippolito, Kate |
| author_GND | (DE-588)134240308 |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| discipline | Allgemeines Wirtschaftswissenschaften |
| edition | 3. ed. |
| format | Book |
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| id | DE-604.BV035452698 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T13:32:50Z |
| institution | BVB |
| isbn | 9780273713753 |
| language | English |
| lccn | 2008011426 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017372699 |
| oclc_num | 729980437 |
| open_access_boolean | |
| owner | DE-522 DE-11 DE-188 |
| owner_facet | DE-522 DE-11 DE-188 |
| physical | XXVI, 417 S. Ill., graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | FT Prentice Hall |
| record_format | marc |
| spellingShingle | Blundel, Richard Ippolito, Kate Effective organisational communication perspectives, principles, and practices Business communication Betriebliches Informationssystem (DE-588)4069386-7 gnd |
| subject_GND | (DE-588)4069386-7 |
| title | Effective organisational communication perspectives, principles, and practices |
| title_auth | Effective organisational communication perspectives, principles, and practices |
| title_exact_search | Effective organisational communication perspectives, principles, and practices |
| title_full | Effective organisational communication perspectives, principles, and practices Richard Blundel ; Kate Ippolito |
| title_fullStr | Effective organisational communication perspectives, principles, and practices Richard Blundel ; Kate Ippolito |
| title_full_unstemmed | Effective organisational communication perspectives, principles, and practices Richard Blundel ; Kate Ippolito |
| title_short | Effective organisational communication |
| title_sort | effective organisational communication perspectives principles and practices |
| title_sub | perspectives, principles, and practices |
| topic | Business communication Betriebliches Informationssystem (DE-588)4069386-7 gnd |
| topic_facet | Business communication Betriebliches Informationssystem |
| url | http://www.gbv.de/dms/zbw/56288310X.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017372699&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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