Verfügbarkeit: Operations management | Technische Universität München

Operations management: an integrated approach

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Bibliographische Detailangaben
Beteiligte Personen:	Reid, Robert D. (VerfasserIn), Sanders, Nada R. (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Hoboken, NJ Wiley [2008]
Ausgabe:	3. ed., [Nachdr.]
Schlagwörter:	Operations Management Lehrbuch
Links:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017077403&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Beschreibung:	Literaturangaben
Umfang:	XXX, 671 S. Ill., graph. Darst.
ISBN:	9780470283516

Internformat

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Datensatz im Suchindex

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adam_text	Contents CHAPTER 1 INTRODUCTION TO OPERATIONS MANAGEMENT 1 What is Operations Management? 2 LinL· to Practice: The E-tailers 4 Differences between Manufacturing and Service Organizations 5 LinL· to Practice: U.S. Postal Service 6 Operations Management Decisions Links to Practice: Texas Instruments Incorporated 9 Plan of This Book 10 Historical Development 11 WhyOM? 11 Historical Milestones 11 The Industrial Revolution 12 Scientific Management 13 The Human Relations Movement 14 Management Science 14 The Computer Age 15 Just-in-Time 15 Total Quality Management 15 Business Process Reengineering 16 Flexibility 16 Time-Based Competition 16 Supply Chain Management 16 Global Marketplace 17 Environmental Issues 17 Electronic Commerce 17 Outsourcing and Flattening of the World 18 Today s OM Environment 18 Operations Management in Practice 19 WITHIN OM: HOW IT ALL FITS TOGETHER 20 OM ACROSS THE ORGANIZATION 20 SUPPLY CHAIN LINK 22 Chapter Highlights 22 Key Terms 23 Discussion Questions 23 CASE: HIGHTONE ELECTRONICS, INC. 23 CASE: CREATURE CARE ANIMAL CLINIC (A) 24 INTERACTIVE CASE: VIRTUAL COMPANY 25 INTERNET CHALLENGE 25 ON-LINE RESOURCES 25 Selected Bibliography 25 CHAPTER 2 OPERATIONS STRATEGY AND COMPETITIVENESS 27 The Role of Operations Strategy 29 The Importance of Operations Strategy 29 Developing a Business Strategy 30 Mission 30 Environmental Scanning 31 Core Competencies 33 Putting It Together 34 Links to Practice: Dell Computer Corporation 34 Developing an Operations Strategy 35 Competitive Priorities 35 Links to Practice: Southwest Airlines Company 36 Links to Practice: FedEx Corporation 38 The Need for Trade-Offs 38 Order Winners and Qualifiers 39 Translating Competitive Priorities into Production Requirements 40 Strategic Role of Technology 41 Types of Technology 41 Technology as a Tool for Competitive Advantage 42 Productivity 42 Measuring Productivity 42 Interpreting Productivity Measures 44 Productivity and Competitiveness 45 Productivity and the Service Sector 46 OPERATIONS STRATEGY WITHIN 0M: HOW IT ALL FITS TOGETHER 46 OPERATIONS STRATEGY ACROSS THE ORGANIZATION 47 SUPPLY CHAIN LINK 47 Chapter Highlights/Key Terms/Formula Review 48 Solved Problems 48 Discussion Questions 49 XXII · CONTENTS Problems 50 CASE: PRIME BANK OF MASSACHUSETTS 50 CASE: BOSEMAN OIL AND PETROLEUM (BOP) 51 INTERACTIVE CASE: VIRTUAL COMPANY 51 INTERNET CHALLENGE 52 ON-LINE RESOURCES 52 Selected Bibliography 52 CHAPTER 3 PRODUCT DESIGN AND PROCESS SELECTION 53 Product Design 55 Design of Services Versus Goods 55 The Product Design Process 56 Idea Development 56 Links to Practice: IBM Corporation 57 Product Screening 58 Preliminary Design and Testing 60 Final Design 60 Factors Impacting Product Design 61 Design for Manufacture 61 Product Life Cycle 62 Concurrent Engineering 63 Remanufacturing 64 Process Selection 64 Types of Processes 64 Designing Processes 68 Process Performance Metrics 70 Linking Product Design and Process Selection 73 Product Design Decisions 74 Links to Practice: The Babcock & Wilcox Company 74 Competitive Priorities 75 Facility Layout 75 Product and Service Strategy 77 Degree of Vertical Integration 77 Technology Decisions 78 Information Technology 78 Links to Practice: Using GPS Technology in Product Advertising 79 Automation 79 Links to Practice: Performing Robotic Surgery 81 e-Manufacturing 82 Designing Services 83 How Are Services Different from Manufacturing? 83 How Are Services Classified? 84 The Service Package 85 Differing Service Designs 86 PRODUCT DESIGN AND PROCESS SELECTION WITHIN OM: HOW IT ALL FITS TOGETHER 87 PRODUCT DESIGN AND PROCESS SELECTION ACROSS THE ORGANIZATION 88 THE SUPPLY CHAIN LINK 89 Chapter Highlights 89 Key Terms/Formula Review/Solved Problems 90 Discussion Questions/Problems 92 CASE: BIDDY S BAKERY (BB) 94 CASE: CREATURE CARE ANIMAL CLINIC (B) 95 INTERACTIVE CASE: VIRTUAL COMPANY 95 INTERNET CHALLENGE 96 ON-LINE RESOURCES 96 Selected Bibliography 96 CHAPTER 4 SUPPLY CHAIN MANAGEMENT 97 What Is a Supply Chain? 98 Components of a Supply Chain 100 External Suppliers 101 Internal Functions 101 External Distributors 102 The Bullwhip Effect 102 Causes of the Bullwhip Effect 103 Counteracting the Bullwhip Effect 104 Issues Affecting Supply Chain Management 104 E-Commerce 104 Information Technology 104 Business-to-Business (B2B) E-Commerce 104 The Evolution of B2B Commerce 105 The Benefits of B2B E-Commerce 105 Business-to-Consumer (B2C) E-Commerce 106 Consumer Expectations and Competition Resulting from e-Commerce 106 Links to Practice: Lands End, Inc. 107 Globalization 108 Government Regulation and E-Commerce 109 The Environmental Implications of E-Commerce 109 Geographically Dispersed Members 110 Forecasting Accuracy 110 Exchange Rates 110 Infrastructure Issues 110 Product Proliferation 1 11 Sourcing Issues 112 Insourcing versus Outsourcing Decisions 113 The Role of Purchasing 113 Ethics in Supply Management 114 CONTENTS · ХХІІІ Developing Supplier Relationships 115 How Many Suppliers? 116 Developing Partnerships 117 Links to Practice: The Timken Company 117 Critical Factors in Successful Partnering 118 LinL· to Practice: Sweetheart Cup Company/ Georgia-Pacific Corporation 118 Benefits of Partnering 120 Supply Chain Distribution 120 The Role of Warehouses 120 Links to Practice: Fingerhut Direct Marketing, Inc. 121 Crossdocking 122 Links to Practice: FedEx Freight 122 Radio Frequency Identification (RFID) 123 Third-Party Service Providers 123 Integrated Supply Chain Management 124 Supply Chain Performance Measurement 125 Trends in Supply Chain Management 125 SUPPLY CHAIN MANAGEMENT WITH 0M: HOW IT ALL FITS TOGETHER 127 SCM ACROSS THE ORGANIZATION 127 THE SUPPLY CHAIN LINK 128 Chapter Highlights 128 Key Terms/Formula Review/Solved Problems 129 Discussion Questions ¡30 Problems 131 CASE: ELECTRONIC POCKET CALENDARS SUPPLY CHAIN MANAGEMENT GAME 132 CASE: SUPPLY CHAIN MANAGEMENT AT DURHAM INTERNATIONAL MANUFACTURING COMPANY (DIMCO) 134 INTERACTIVE CASE: VIRTUAL COMPANY 134 INTERNET CHALLENGE 135 ON-LINE RESOURCES 135 Selected Bibliography 135 CHAPTER 5 TOTAL QUALITY MANAGEMENT 136 Defining Quality 138 Differences between Manufacturing and Service Organizations 139 Links to Practice: General Electric Company/Motorola, Inc. 140 Cost of Quality 140 The Evolution of Total Quality Management (TQM) 142 Quality Gurus 142 The Philosophy of TQM 147 Customer Focus 147 Continuous Improvement 147 Employee Empowerment 149 Links to Practice: The Walt Disney Company 150 Use of Quality Tools 150 Links to Practice: The Kroger Company/ Meijer Stores Limited Partnership 153 Product Design 153 Process Management 158 Managing Supplier Quality 158 Quality Awards and Standards 159 The Malcolm Baldrige National Quality Award (MBNQA) 159 The Doming Prize 160 ISO 9000 Standards 160 ISO 14000 Standards 161 Why TQM Efforts Fail 162 TOTAL QUALITY MANAGEMENT (TQM) WITHIN OM: HOW IT ALL FITS TOGETHER 162 TOTAL QUALITY MANAGEMENT (TQM) ACROSS THE ORGANIZATION 163 THE SUPPLY CHAIN LINK 164 Chapter Highlights 164 Key Terms/Formula Review 165 Solved Problems 165 Discussion Questions 166 Problems 166 CASE: GOLD COAST ADVERTISING (GCA) 167 CASE: DELTA PLASTICS INC. (A) 167 INTERACTIVE CASE: VIRTUAL COMPANY 169 INTERNET CHALLENGE 169 ON-LINE RESOURCES 169 Selected Bibliography 170 CHAPTER б STATISTICAL QUALITY CONTROL 171 What Is Statistical Quality Control? 172 Links to Practice: Intel Corporation 173 Sources of Variation: Common and Assignable Causes 174 Descriptive Statistics 174 The Mean 174 The Range and Standard Deviation 175 Distribution of Data 175 Statistical Process Control Methods 175 Developing Control Charts 176 Types of Control Charts 177 XXIV · CONTENTS Control Charts for Variables 178 Mean (jc-Bar) Charts 178 Range (R) Charts 182 Using Mean and Range Charts Together 183 Control Charts for Attributes 184 P-Charts 185 C-Charts 188 Process Capability 190 Measuring Process Capability 190 Six Sigma Quality 195 Links to Practice: Motorola, Inc. 196 Acceptance Sampling 196 Sampling Plans 197 Operating Characteristic (OC) Curves 198 Developing OC Curves 199 Average Outgoing Quality 201 Implications for Managers 203 How Much and How Often to Inspect 203 Where to Inspect 203 Which Tools to Use 204 Statistical Quality Control in Services 204 Links to Practice: The Ritz-Carlton Hotel Company, L.L.C./Nordstrom, Lnc. 205 Links to Practice: Marriott International, Inc. 205 STATISTICAL QUALITY CONTROL (SQC) WITHIN 0M: HOW IT ALL FITS TOGETHER 206 STATISTICAL QUALITY CONTROL (SQC) ACROSS THE ORGANIZATION 206 THE SUPPLY CHAIN LINK 207 Chapter Highlights 207 Key Terms 208 Formula Review 208 Solved Problems 209 Discussion Questions/Problems 213 CASE: SCHARADIN HOTELS 216 CASE: DELTA PLASTICS, INC. (B) 217 INTERACTIVE CASE: VIRTUAL COMPANY 217 INTERNET CHALLENGE 218 ON-LINE RESOURCES 218 Selected Bibliography 218 CHAPTER 7 JUST-IN-TIME AND LEAN SYSTEMS 219 The Philosophy of JIT 221 Eliminate Waste 222 A Broad View of Operations 222 Simplicity 222 Continuous Improvement 223 Visibility 223 Flexibility 223 Elements of JIT 224 Just-in-time Manufacturing 224 Total Quality Management (TQM) 226 Respect for People 226 Links to Practice: Saturn Corporation 227 Just-in-time Manufacturing 227 The Pull System 227 Kanban Production 228 Variations of Kanban Production 231 Small Lot Sizes and Quick Setups 231 Uniform Plant Loading 232 Flexible Resources 233 Facility Layout 234 Links to Practice: Ryder Integrated Logistics 234 Total Quality Management 235 Product versus Process 236 Quality at the Source 236 Preventive Maintenance 237 Work Environment 237 Respect for People 238 The Role of Production Employees 238 Lifetime Employment 239 The Role of Management 240 Supplier Relationships 241 Benefits of JIT 242 Links to Practice: Alcoa, Inc. 242 Implementing JIT 243 JIT in Services 244 Improved Quality 244 Uniform Facility Loading 244 Use of Multifunction Workers 245 Reductions in Cycle Time 245 Minimizing Setup Times and Parallel Processing 245 Workplace Organization 245 ЈГТ AND LEAN SYSTEMS WITHIN 0M: HOW IT ALL FITS TOGETHER 245 JIT AND LEAN SYSTEMS ACROSS THE ORGANIZATION 245 THE SUPPLY CHAIN LINK 246 Chapter Highlights/Key Terms/Formula Review/ Solved Problems 247 Discussion Questions/Problems 248 CASE: KATZ CARPETING 249 CASE: DIXON AUDIO SYSTEMS 250 INTERACTIVE CASE: VIRTUAL COMPANY 250 INTERNET CHALLENGE 251 ON-LINE RESOURCES 251 Selected Bibliography 251 CONTENTS · XXV CHAPTER 8 FORECASTING 252 Principles of Forecasting 253 Steps in the Forecasting Process 254 Links to Practice: Intel Corporation 255 Types of Forecasting Methods 255 Links to Practice: Improving Sales Forecasting 256 Qualitative Methods 256 Quantitative Methods 258 Time Series Models 260 Forecasting Level or Horizontal Pattern 261 Forecasting Trend 269 Forecasting Seasonality 272 Links to Practice: The Ski Industry Forecast 275 Causal Models 275 Linear Regression 275 Correlation Coefficient 278 Multiple Regression 279 Measuring Forecast Accuracy 279 Forecast Accuracy Measures 279 Tracking Signal 281 Selecting the Right Forecasting Model 282 Forecasting Software 283 Spreadsheets 283 Statistical Packages 283 Specialty Forecasting Packages 284 Guidelines for Selecting Forecasting Software 284 Focus Forecasting 285 Combining Forecasts 285 Links to Practice: Combining Methods in Weather Forecasting 286 Collaborative Planning, Forecasting, and Replenishment (CPFR) 286 FORECASTING WITHIN 0M: HOW IT ALL FITS TOGETHER 287 FORECASTING ACROSS THE ORGANIZATION 287 THE SUPPLY CHAIN LINK 288 Chapter Highlights 288 Key Terms/Formula Review 289 Solved Problems 290 Discussion Questions/Problems 294 CASE: BRAM-WEAR 298 CASE: THE EMERGENCY ROOM (ER) AT NORTHWEST GENERAL (A) 299 INTERACTIVE CASE: VIRTUAL COMPANY 300 INTERNET CHALLENGE 300 ON-LINE RESOURCES 300 Selected Bibliography 301 CHAPTER 9 CAPACITY PLANNING AND FACILITY LOCATION 302 Capacity Planning 304 Why Is Capacity Planning Important? 304 Links to Practice: Capacity Planning in the ER 304 Measuring Capacity 305 Capacity Considerations 307 Links to Practice: Focus in the Retail Industry 310 Making Capacity Planning Decisions 310 Identify Capacity Requirements 311 Develop Capacity Alternatives 312 Evaluate Capacity Alternatives 312 Decision Trees 312 Location Analysis 315 What Is Facility Location? 316 Factors Affecting Location Decisions 316 Links to Practice: Locating in Silicon Valley 317 Globalization 318 Making Location Decisions 320 Procedure for Making Location Decisions 320 Procedures for Evaluating Location Alternatives 320 CAPACITY PLANNING AND FACILITY LOCATION WITHIN 0M 331 CAPACITY PLANNING AND FACILITY LOCATION ACROSS THE ORGANIZATION 331 THE SUPPLY CHAIN LINK 332 Chapter Highlights/Key Terms 332 Formula Review/Solved Problems 333 Discussion Questions/Problems 336 CASE: DATA TECH, INC. 339 CASE: THE EMERGENCY ROOM (ER) AT NORTHWEST GENERAL (B) 340 INTERACTIVE CASE: VIRTUAL COMPANY 340 INTERNET CHALLENGE 341 ON-LINE RESOURCES 341 Selected Bibliography 341 CHAPTER 10 FACILITY LAYOUT 342 What Is Layout Planning? 343 Types of Layouts 344 Process Layouts 344 Links to Practice: Wal-Mart Stores, Inc. 346 XXVI · CONTENTS Product Layouts 346 Links to Practice: Toyota Motor Corporation 348 Hybrid Layouts 348 Fixed-Position Layouts 349 Designing Process Layouts 349 Step 1: Gather Information 349 Step 2: Develop a Block Plan 352 Step 3: Develop a Detailed Layout 355 Special Cases of Process Layout 355 Warehouse Layouts 355 Office Layouts 358 Designing Product Layouts 359 Step 1: Identify Tasks and Their Immediate Predecessors 359 Step 2: Determine Output Rate 361 Step 3: Determine Cycle Time 361 Step 4: Compute the Theoretical Minimum Number of Stations 363 Step 5: Assign Tasks to Workstations (Balance the Line) 363 Step 6: Compute Efficiency, Idle Time, and Balance Delay 364 Other Considerations 365 Group Technology (Cell) Layouts 366 FACILITY LAYOUT WITHIN OM: HOW IT ALL FITS TOGETHER 367 FACILITY LAYOUT ACROSS THE ORGANIZATION 367 THE SUPPLY CHAIN LINK 368 Chapter Highlights 368 Key Terms/Formula Review/Solved Problems 369 Discussion Questions/Problems 372 CASE: SAWHILL ATHLETIC CLUB (A) 376 CASE: SAWHILL ATHLETIC CLUB (B) 377 INTERACTIVE CASE: VIRTUAL COMPANY 377 INTERNET CHALLENGE 377 ON-LINE RESOURCES 377 Selected Bibliography 378 CHAPTER 11 WORK SYSTEM DESIGN 379 Designing a Work System 380 Job Design 381 Designing a Job 381 Linb to Practice: SAS Institute Inc. 382 Machines or People? 382 Level of Labor Specialization 382 Eliminating Employee Boredom 383 Team Approaches to Job Design 384 Links to Practice: The Santa Cruz Operation, Inc. 385 The Alternative Workplace 385 Linb to Practice: AT&T 386 Method Analysis 386 The Work Environment 388 Work Measurement 389 Costing 389 Performance 390 Planning 390 Setting Standard Times 390 How to Do a Time Study 390 Elemental Time Data 396 Predetermined Time Data 397 Work Sampling 398 Links to Practice: Pace Productivity 400 Compensation 400 Time-Based Systems 400 Output-Based Systems 400 Group Incentive Plans 401 Incentive Plan Trends 401 Learning Curves 402 WORK SYSTEM DESIGN WITHIN 0M: HOW IT ALL FITS TOGETHER 404 WORK SYSTEM DESIGN ACROSS THE ORGANIZATION 405 THE SUPPLY CHAIN LINK 406 Chapter Highlights/Key Terms 406 Formula Review/Solved Problems 407 Discussion Questions/Problems 410 CASE: THE NAVIGATOR III 413 CASE: NORTHEAST STATE UNIVERSITY 413 INTERACTIVE CASE: VIRTUAL COMPANY 414 INTERNET CHALLENGE 415 ON-LINE RESOURCES 415 Selected Bibliography 415 CHAPTER 12 INDEPENDENT DEMAND INVENTORY MANAGEMENT 416 Types of Inventory 417 How Companies Use Their Inventory 418 Objectives of Inventory Management 420 Customer Service 420 Cost-Efficient Operations 421 Minimum Inventory Investment 422 Relevant Inventory Costs 424 Item Costs 424 Holding Costs 424 Ordering Costs 426 CONTENTS · XXVII Shortage Costs 426 Determining Order Quantities 427 Mathematical Models for Determining Order Quantity 428 Economic Order Quantity (EOQ) 428 Calculating the EOQ 432 Economic Production Quantity (EPQ) 433 Quantity Discount Model 437 Why Companies Don t Always Use the Optimal Order Quantity 441 Determining Safety Stock Levels 441 How Much Safety Stock? 442 Periodic Review System 444 Comparison of Continuous Review Systems and Periodic Review Systems 445 The Single-Period Inventory Model 446 ABC Inventory Classification 448 Procedure for an ABC Inventory Analysis 448 Inventory Control Using ABC Classification 451 Justifying Smaller Order Quantities 451 Links to Practice: Kenworth Trucks 451 Understanding the EPQ Factors 451 Inventory Record Accuracy 452 Links to Practice: Cisco Systems, Inc. 453 INVENTORY MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER 454 INVENTORY MANAGEMENT ACROSS THE ORGANIZATION 455 THE SUPPLY CHAIN LINK 455 Chapter Highlights/Key Terms 456 Formula Review/Solved Problems 457 Discussion Questions 460 Problems 461 CASE: FABQUAL LTD. 464 CASE: KAYAKSÜNCORPORATED 464 INTERACTIVE CASE: VIRTUAL COMPANY 465 INTERNET CHALLENGE 465 ON-LINE RESOURCES 465 Selected Bibliography 467 CHAPTER 13 AGGREGATE PLANNING 468 The Role of Aggregate Planning 470 Marketing Plan 470 Aggregate or Production Plan 470 Financial and Engineering Plans 471 Master Production Schedule 471 LinL· to Practice: Apple Computer, Inc. 472 Types of Aggregate Plans 472 Level Aggregate Plan 472 Chase Aggregate Plan 473 Hybrid Aggregate Plan 474 Aggregate Planning Options 474 Demand-Based Options 474 Capacity-Based Options 475 Evaluating the Current Situation 477 Links to Practice: UPS Hires Seasonal Workers 478 Developing the Aggregate Plan 478 Aggregate Plans for Companies with Tangible Products 480 Aggregate Plans for Service Companies with Nontangible Products 483 Master Production Scheduling 487 MPS as a Basis of Communication 488 Objectives of Master Scheduling 489 Developing an MPS 489 Rough-Cut Capacity Planning 490 Evaluating and Accepting the MPS 494 Using the MPS 494 Using the ATP Records 496 Stabilizing the MPS 498 AGGREGATE PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER 500 AGGREGATE PLANNING ACROSS THE ORGANIZATION 500 THE SUPPLY CHAIN LINK 501 Chapter Highlights/Key Terms 502 Formula Review/Solved Problems 503 Discussion Questions 513 Problems 514 CASE: NEWMARKET INTERNATIONAL MANUFACTURING COMPANY (A) 517 CASE: NEWMARKET INTERNATIONAL MANUFACTURING COMPANY(B) 518 INTERACTIVE CASE: VIRTUAL COMPANY 519 INTERNET CHALLENGE 519 ON-LINE RESOURCES 519 Selected Bibliography 520 CHAPTER 14 RESOURCE PLANNING 521 Enterprise Resource Planning 523 ERP Modules 524 The Evolution of ERP 524 First-Generation ERP 524 Second-Generation ERP 525 XXVIII · CONTENTS Links to Practice: Cybex International, Inc. 526 The Benefits of ERP 526 Links to Practice: x2 Technologies 527 Links to Practice: SAP AG 528 The Cost of ERP Systems 528 Links to Practice: Hershey Foods Corporation 528 Material Planning Systems 529 An Overview of MRP 529 Types of Demand 530 Objectives of MRP 532 MRP Inputs 532 Authorized MPS 532 Inventory Records 533 Bills of Material 534 The MRP Explosion Process 537 Action Notices 541 Comparison of Lot Size Rules 541 The Role of Capacity Requirements Planning (CRP) 542 RESOURCE PLANNING WITHIN 0M: HOW IT ALL FITS TOGETHER 544 RESOURCE PUNNING ACROSS THE ORGANIZATION 545 THE SUPPLY CHAIN LINK 546 Chapter Highlights 546 Key Terms/Formula Review/Solved Problems 547 Discussion Questions 550 Problems 551 CASE: NEWMARKET INTERNATIONAL MANUFACTURING COMPANY (C) 553 CASE: DESSERTS BY J.B. 554 INTERACTIVE CASE: VIRTUAL COMPANY 555 INTERNET CHALLENGE 555 ON-LINE RESOURCES 555 Selected Bibliography 556 CHAPTER 15 SCHEDULING 557 Scheduling Operations 559 High-Volume Operations 559 Characteristics of Flow Operations 559 Low-Volume Operations 560 Gantt Chart 560 Scheduling Work 561 Infinite Loading 561 Finite Loading 562 Forward Scheduling 562 Backward Scheduling 563 Monitoring Workflow 563 How to Sequence Jobs 565 Priority Rules 565 How to Use Priority Rules 566 Measuring Performance 567 Links to Practice: Airline Scheduling 567 Job Flow Time 567 Average Number of Jobs in the System 568 Makespan 568 Job Lateness and Tardiness 568 Comparing Priority Rules 569 Comparing SPT and S/RO 572 Sequencing Jobs through Two Work Centers 572 Scheduling Bottlenecks 574 Links to Practice: lSOO-Flowers.com 576 Theory of Constraints 577 Scheduling for Service Organizations 577 Scheduling Services Demanded 578 Scheduling Employees 579 Developing a Workforce Schedule 580 SCHEDULING WITHIN 0M: PUTTING IT ALL TOGETHER 581 SCHEDULING ACROSS THE ORGANIZATION 582 THE SUPPLY CHAIN LINK 583 Chapter Highlights/Key Terms 583 Formula Review/Solved Problems 584 Discussion Questions 587 Problems 588 CASE: AIR TRAFFIC CONTROLLER SCHOOL (ATCS) 590 CASE: SCHEDULING AT RED, WHITE AND BLUE FIREWORKS COMPANY 591 INTERACTIVE CASE: VIRTUAL COMPANY 591 INTERNET CHALLENGE 592 ON-LINE RESOURCES 592 Selected Bibliography 592 CHAPTER 16 PROJECT MANAGEMENT 593 Project Life Cycle 595 Conception 595 Feasibility Analysis or Study 595 Planning 596 Execution 596 Termination 596 Network Planning Techniques 596 Links to Practice: PERT and the Polaris Missile 596 Step 1: Describe the Project 597 Step 2: Diagram the Network 598 Step 3: Estimate the Project s Completion Time 599 Step 3 (a): Deterministic Time Estimates 600 CONTENTS · ХХІХ Step 3 (b): Probabilistic Time Estimates 602 Step 4: Monitor the Project s Progression 608 Links to Pracúce: Managing the Olympic Games 608 Estimating the Probability of Completion Dates 609 Reducing Project Completion Time 611 Crashing Projects 611 The Critical Chain Approach 614 Adding Safety Time 614 Wasting Safety Time 614 PROJECT MANAGEMENT WITHIN 0M: HOW IT ALL FITS TOGETHER 616 PROJECT MANAGEMENT 0M ACROSS THE ORGANIZATION 616 THE SUPPLY CHAIN LINK 617 Chapter Highlights/Key Terms 617 Formula Review/Solved Problems 618 Discussion Questions 621 Problems 622 CASE: THE RESEARCH OFFICE MOVES 624 CASE: WRITING A TEXTBOOK 625 INTERACTIVE CASE: VIRTUAL COMPANY 626 INTERNET CHALLENGE 626 ON-LINE RESOURCES 626 Selected Bibliography 627 APPENDIX A: SOLUTIONS TO ODD- NUMBERED PROBLEMS 629 APPENDIX B: STANDARD NORMAL DISTRIBUTION 652 APPENDIX C: P-CHART 653 COMPANY INDEX 657 SUBJECT INDEX 659 Available on-line only, at www.wiley.com/college/reid: SUPPLEMENT A SPREADSHEET MODELING: AN INTRODUCTION Al What Are Models? A2 The Spreadsheet Modeling Process A4 Evaluating Spreadsheet Models A5 Planning the Model A7 Implementing the Model in Excel A8 Assessing the Model A9 Using the Model for Analysis All Adding Data Tables A14 Graphing the Model Results Al 7 Planning the Model Al 8 Constructing the Model in Excel Al 9 Reviewing Relative and Absolute Cell Referencing A20 Entering Formulas in the Model A2 1 Useful Spreadsheet Tips A26 Important Excel Formulas A27 INSIDE ОМ А28 Supplement Highlights/Key Terms/ Discussion Questions A29 Problems A30 CASE: DIET PLANNING A31 INTERACTIVE LEARNING A3 2 Selected Bibliography A32 SUPPLEMENT В INTRODUCTION TO OPTIMIZATION Bl Introduction B2 Algebraic Formulation B4 Examining the Formulation B6 Spreadsheet Model Development B7 Testing the Model B8 Solver Basics B9 Setting Up and Running Solver B9 Solving the Problem В 12 Interpreting the Solution ВІЗ Solver Solution Reports В 14 Recap B16 Outcomes of Linear Programming Problems B16 INSIDE ОМ В18 Supplement Highlights B18 Key Terms/Solved Problems B19 Discussion Questions B23 Problems B24 CASE: EXETER ENTERPRISES B25 INTERACTIVE LEARNING B26 Selected Bibliography B26 SUPPLEMENT С INTRODUCTION TO SIMULATION Cl Uncertainty and Risk in Decision Making C2 Simulation Overview and Software C2 Simulation Modeling Process C3 XXX · CONTENTS Random Number Generation in Excel C4 Bernoulli Distribution: Simulating the Flip of a Coin C6 Discrete Uniform Distribution: Simulating the Roll of a Die C7 General Discrete Distribution C8 Continuous Probability Distributions C8 Simulating Continuous Probability Distributions C9 Application of Simulation to Decision Making С 12 Deterministic Model C14 Simulation Model C15 Replicating the Model С 15 Analyzing the Results C17 Using a Data Table to Run a Simulation C19 Recap C20 Other Applications of Simulation C2 1 INSIDE ОМ С21 Supplement Highlights C21 Key Terms/Solved Problems C22 Discussion Questions/Problems C29 CASE: CAR REPLACEMENT DECISION C30 INTERACTIVE LEARNING C30 Selected Bibliography C30 SUPPLEMENT D WAITING LINE MODELS Dl Elements of Waiting Lines D2 Links to Practice: Waiting for Fast Food D3 The Customer Population D3 The Service System D4 Arrival and Service Patterns D6 Waiting Line Priority Rules D6 Waiting Line Performance Measures D7 Single-Server Waiting Line Model D7 MultiServer Waiting Line Model DIO Changing Operational Characteristics D13 Larger-Scale Waiting Line Systems D 14 INSIDE ОМ D15 Supplement Highlights D15 Key Terms/Formula Review/Solved Problems D 16 Discussion Questions D18 Problems D19 CASE: THE COPY CENTER HOLDUP D19 INTERACTIVE LEARNING D20 Selected Bibliography D21
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spellingShingle	Reid, Robert D. Sanders, Nada R. Operations management an integrated approach Operations Management (DE-588)4549167-7 gnd
subject_GND	(DE-588)4549167-7 (DE-588)4123623-3
title	Operations management an integrated approach
title_auth	Operations management an integrated approach
title_exact_search	Operations management an integrated approach
title_full	Operations management an integrated approach R. Dan Reid ; Nada R. Sanders
title_fullStr	Operations management an integrated approach R. Dan Reid ; Nada R. Sanders
title_full_unstemmed	Operations management an integrated approach R. Dan Reid ; Nada R. Sanders
title_short	Operations management
title_sort	operations management an integrated approach
title_sub	an integrated approach
topic	Operations Management (DE-588)4549167-7 gnd
topic_facet	Operations Management Lehrbuch
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017077403&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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