Total quality in managing human resources:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Nichtbestimmte Sprache |
| Veröffentlicht: |
Delray Beach, Fla.
St. Lucie Press
1995
|
| Schriftenreihe: | The St. Lucie Press total quality series
|
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021760787&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVIII, 370 S. graph. Darst. |
| ISBN: | 1884015247 |
Internformat
MARC
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| 245 | 1 | 0 | |a Total quality in managing human resources |c by Joseph A. Petrick, Diana S. Furr |
| 264 | 1 | |a Delray Beach, Fla. |b St. Lucie Press |c 1995 | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-021760787 | |
Datensatz im Suchindex
| _version_ | 1819354172593537024 |
|---|---|
| adam_text | CONTENTS Foreword xi
Series Preface xiii
Authors Preface xv
1 Why Total Quality in Managing Human Resources? 1
Driving Forces Reshaping the Human Resource Environment 2
A Brief History of U.S. Human Resource Management 7
The House of Total Quality: The Challenging Opportunity
for Human Resources 16
Ethical Work Culture and Expanded Human
Resource Roles 26
Human Resource Management and the Total Quality
Difference 36
Barriers and Responses to Total Quality Human Resource
Management Implementation 43
Review/Discussion Questions 46
Endnotes 48
Appendix 56
2 Customer Satisfaction: Strategy Dimensions 59
The Total Quality Business Strategy 59
Total Quality Business Strategy Planning 62
Total Quality Business Strategy Management 81
The Total Quality Human Resource Strategy 86
Total Quality Human Resource Strategy Planning 88
Total Quality Human Resource Strategy Management 96
Review/Discussion Questions 102
Endnotes 104
Practitioner Assessment Instruments 114
3 Continuous Improvement: Process Dimensions 119
The Total Quality Business Processes 119
Total Quality Business Process Planning 124
ix
x • Total Quality in Managing Human Resources
Total Quality Business Process Management 133
Total Quality Human Resource Processes 139
Total Quality Human Resource Process Planning 142
Total Quality Human Resource Process Management 150
Review/Discussion Questions 157
Endnotes 158
Practitioner Assessment Instruments 165
4 Speaking with Facts: Project Dimensions 175
The Total Quality Business Projects 175
Total Quality Business Project Planning 178
Total Quality Business Project Management 190
Total Quality Human Resource Projects 197
Total Quality Human Resource Project Planning 200
Total Quality Human Resource Project Management 208
Review/Discussion Questions 215
Endnotes 216
Practitioner Assessment Instruments 220
5 Respect for People: Performance Dimensions 233
The Total Quality Business Individual Performance 233
Total Quality Business Performance Planning 237
Total Quality Business Performance Management 242
Total Quality Human Resource Performance 246
Total Quality Human Resource Performance Planning 251
Total Quality Human Resource Performance Management 258
Review/Discussion Questions 261
Endnotes 262
Practitioner Assessment Instruments 274
6 Implementing Total Quality Human Resource
Management 289
Total Quality Integrated Implementation Plan for Managing
Human Resources 291
The MichCon Case: A Snapshot of Successful Total Quality
Human Resource Management 306
International Implementation of Total Quality Human
Resource Practices 335
Review/Discussion Questions 343
Endnotes 345
Minicases 349
Index 363
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| illustrated | Illustrated |
| indexdate | 2024-12-20T14:59:24Z |
| institution | BVB |
| isbn | 1884015247 |
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| title | Total quality in managing human resources |
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