Breakthrough performance: accelerating the transformation of health care organizations
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
San Francisco
Jossey-Bass
2000
|
| Ausgabe: | 1. ed. |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018485637&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XXIII, 321 S. graph. Darst. |
| ISBN: | 0787952311 |
Internformat
MARC
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| 100 | 1 | |a Gaucher, Ellen J. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Breakthrough performance |b accelerating the transformation of health care organizations |c Ellen J. Gaucher ; Richard J. Coffey |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco |b Jossey-Bass |c 2000 | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-018485637 | |
Datensatz im Suchindex
| _version_ | 1819298973956964352 |
|---|---|
| adam_text | CONTENTS
Tables, Figures, and Exhibits ix
Preface xiii
The Authors xxi
1 Health Care s New Sense of Urgency 1
2 The Relationship Between Business Excellence and Breakthrough
Performance 25
3 Creating a Climate for Breakthrough Performance 45
4 The Characteristics of Breakthrough Performance 68
5 How Health Care Leaders Create Breakthrough Performance 98
6 Sharpening Your Customer Focus 126
7 Aligning the Organization for Action 156
8 Team Culture for Breakthrough Performance 177
9 Involving the Individual 203
10 Seven Indispensable Tools for Breakthrough 225
vii
viii Contents
11 The Baldrige Criteria: Your Secret Weapon 261
12 Conclusion 284
Appendixes
A A Compendium of Questions for Breakthrough 289
B Actions to Achieve Breakthrough 300
References 305
Index 313
TABLES, FIGURES, AND EXHIBITS
Tables
1.1 Levels of Innovation and Breakthrough 4
1.2 Comparison of Control and Breakthrough 5
2.1 Situation When Selected Organizations Adopted Change Initiatives 27
3.1 The Impact of Corporate Culture on Organizational Performance 51
3.2 Tools That Might Be Included in a Management Toolbox 63
4.1 Different Characteristics of Incremental Versus Breakthrough Products
and Services 75
4.2 Types of Breakthroughs for Current and New Customers and
Products 76
4.3 Sample Approaches and Tools for Directed Creativity 96
6.1 Current and Future Customers and Competitors 141
6.2 Why Patients Choose the University of Michigan Health System 150
7.1 Matrix to Evaluate Strategic Planning Alignment 163
8.1 Comparisons with Competitors 200
9.1 Actions to Manage Transitions Associated with Change 215
10.1 Prioritization Matrix for Innovative Ideas 254
11.1 Malcolm Baldrige National Quality Award Criteria and Points 268
11.2 Malcolm Baldrige National Quality Award Winners 278
Ix
x Tables, Figures, and Exhibits
Figures
2.1 University of Michigan Medical Center Integrated TQM Model 33
2.2 Strategies to Expedite Business Excellence 36
2.3 Components Necessary for Change 41
3.1 Making Progress 48
3.2 Backsliding 49
3.3 The Trap of Success 55
3.4 Gantt Chart of Process to Encourage Breakthrough 58
4.1 Breakthrough Matrix 69
4.2 Learning from Differences 86
4.3 Directed-Creativity Cycle 95
5.1 The Balanced Scorecard as a Strategic Framework for Action 112
6.1 The American Customer Satisfaction Index (ACSI) Model 129
6.2 Change in the National American Customer Satisfaction Index (ACSI)
Score 130
6.3 Satisfaction Versus Retention 131
6.4 Customer-Focused Continuum 145
6.5 Map of University of Michigan Health Service Value Ratio Profile
Compared to Competitors 151
7.1 Hierarchy of Goals 157
7.2 Dimensions of Alignment 160
7.3 Languages by Organizational Level 162
7.4 Alignment of Goals, Behaviors, and Rewards and Recognition 169
7.5 Alignment Evaluation at the Corporate Level 170
7.6 Alignment Evaluation at the Departmental Level 171
7.7 Alignment Evaluation at Employee Level 172
8.1 Team Involvement and Decision Making 181
8.2 Reasons Managers Give for Team Failure 195
10.1 Innovation Increased by Workforce and Tools 226
10.2 Use of Ideas from Breakthrough Brainstorming 230
10.3 Customer Value Hierarchy 235
10.4 Structure and Functions of Basic Quality Function Deployment (QFD)
Chart 240
10.5 Hoshin Planning Model 249
10.6 Model for Process Reengineering 251
11.1 1999 Baldrige Award Criteria Framework 268
11.2 The Evaluative Dimensions 270
11.3 Steps to Achieve Breakthrough by Using Assessment 274
Tables, Figures, and Exhibits xi
Exhibits
4.1 Scoring Yourself on Breakthrough 71
7.1 Questions to Measure Alignment 174
11.1 Example of Category 1, Leadership 269
|
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| id | DE-604.BV024511388 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T13:57:00Z |
| institution | BVB |
| isbn | 0787952311 |
| language | English |
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| physical | XXIII, 321 S. graph. Darst. |
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| spellingShingle | Gaucher, Ellen J. Coffey, Richard J. Breakthrough performance accelerating the transformation of health care organizations |
| title | Breakthrough performance accelerating the transformation of health care organizations |
| title_auth | Breakthrough performance accelerating the transformation of health care organizations |
| title_exact_search | Breakthrough performance accelerating the transformation of health care organizations |
| title_full | Breakthrough performance accelerating the transformation of health care organizations Ellen J. Gaucher ; Richard J. Coffey |
| title_fullStr | Breakthrough performance accelerating the transformation of health care organizations Ellen J. Gaucher ; Richard J. Coffey |
| title_full_unstemmed | Breakthrough performance accelerating the transformation of health care organizations Ellen J. Gaucher ; Richard J. Coffey |
| title_short | Breakthrough performance |
| title_sort | breakthrough performance accelerating the transformation of health care organizations |
| title_sub | accelerating the transformation of health care organizations |
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