Relationship marketing: bringing quality customer service and marketing together
Gespeichert in:
Beteiligte Personen: | , , |
---|---|
Format: | Buch |
Sprache: | Englisch |
Veröffentlicht: |
Cranfield
School of Management
1991
|
Schriftenreihe: | Working paper series / Cranfield School of Management
31/91 |
Schlagwörter: | |
Umfang: | 25 S. |
Internformat
MARC
LEADER | 00000nam a2200000 cb4500 | ||
---|---|---|---|
001 | BV024466195 | ||
003 | DE-604 | ||
005 | 20090910 | ||
007 | t| | ||
008 | 931107s1991 xx |||| 00||| eng d | ||
035 | |a (OCoLC)916280279 | ||
035 | |a (DE-599)BVBBV024466195 | ||
040 | |a DE-604 |b ger |e rakwb | ||
041 | 0 | |a eng | |
049 | |a DE-83 | ||
084 | |a QP 600 |0 (DE-625)141905: |2 rvk | ||
100 | 1 | |a Christopher, Martin |e Verfasser |4 aut | |
245 | 1 | 0 | |a Relationship marketing |b bringing quality customer service and marketing together |c Martin Christopher ; Adrian Payne and David Ballantyne |
264 | 1 | |a Cranfield |b School of Management |c 1991 | |
300 | |a 25 S. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
490 | 1 | |a Working paper series / Cranfield School of Management |v 31/91 | |
650 | 0 | 7 | |a Qualitätssicherung |0 (DE-588)4126457-5 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Marketing |0 (DE-588)4037589-4 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Marketing |0 (DE-588)4037589-4 |D s |
689 | 0 | 1 | |a Qualitätssicherung |0 (DE-588)4126457-5 |D s |
689 | 0 | 2 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
689 | 0 | |5 DE-604 | |
689 | 1 | 0 | |a Marketing |0 (DE-588)4037589-4 |D s |
689 | 1 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
689 | 1 | 2 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
689 | 1 | |8 1\p |5 DE-604 | |
700 | 1 | |a Payne, Adrian |e Verfasser |4 aut | |
700 | 1 | |a Ballantyne, David |e Verfasser |0 (DE-588)14114162X |4 aut | |
810 | 2 | |a Cranfield School of Management |t Working paper series |v 31/91 |w (DE-604)BV024465345 |9 31/91 | |
883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-018442278 |
Datensatz im Suchindex
_version_ | 1818967894637150208 |
---|---|
any_adam_object | |
author | Christopher, Martin Payne, Adrian Ballantyne, David |
author_GND | (DE-588)14114162X |
author_facet | Christopher, Martin Payne, Adrian Ballantyne, David |
author_role | aut aut aut |
author_sort | Christopher, Martin |
author_variant | m c mc a p ap d b db |
building | Verbundindex |
bvnumber | BV024466195 |
classification_rvk | QP 600 |
ctrlnum | (OCoLC)916280279 (DE-599)BVBBV024466195 |
discipline | Wirtschaftswissenschaften |
format | Book |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01872nam a2200469 cb4500</leader><controlfield tag="001">BV024466195</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20090910 </controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">931107s1991 xx |||| 00||| eng d</controlfield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)916280279</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV024466195</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-83</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 600</subfield><subfield code="0">(DE-625)141905:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Christopher, Martin</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Relationship marketing</subfield><subfield code="b">bringing quality customer service and marketing together</subfield><subfield code="c">Martin Christopher ; Adrian Payne and David Ballantyne</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cranfield</subfield><subfield code="b">School of Management</subfield><subfield code="c">1991</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">25 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Working paper series / Cranfield School of Management</subfield><subfield code="v">31/91</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Payne, Adrian</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Ballantyne, David</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)14114162X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="810" ind1="2" ind2=" "><subfield code="a">Cranfield School of Management</subfield><subfield code="t">Working paper series</subfield><subfield code="v">31/91</subfield><subfield code="w">(DE-604)BV024465345</subfield><subfield code="9">31/91</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-018442278</subfield></datafield></record></collection> |
id | DE-604.BV024466195 |
illustrated | Not Illustrated |
indexdate | 2024-12-20T13:56:03Z |
institution | BVB |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018442278 |
oclc_num | 916280279 |
open_access_boolean | |
owner | DE-83 |
owner_facet | DE-83 |
physical | 25 S. |
publishDate | 1991 |
publishDateSearch | 1991 |
publishDateSort | 1991 |
publisher | School of Management |
record_format | marc |
series2 | Working paper series / Cranfield School of Management |
spelling | Christopher, Martin Verfasser aut Relationship marketing bringing quality customer service and marketing together Martin Christopher ; Adrian Payne and David Ballantyne Cranfield School of Management 1991 25 S. txt rdacontent n rdamedia nc rdacarrier Working paper series / Cranfield School of Management 31/91 Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Marketing (DE-588)4037589-4 gnd rswk-swf Marketing (DE-588)4037589-4 s Qualitätssicherung (DE-588)4126457-5 s Servicepolitik (DE-588)4234502-9 s DE-604 Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s 1\p DE-604 Payne, Adrian Verfasser aut Ballantyne, David Verfasser (DE-588)14114162X aut Cranfield School of Management Working paper series 31/91 (DE-604)BV024465345 31/91 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Christopher, Martin Payne, Adrian Ballantyne, David Relationship marketing bringing quality customer service and marketing together Qualitätssicherung (DE-588)4126457-5 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Marketing (DE-588)4037589-4 gnd |
subject_GND | (DE-588)4126457-5 (DE-588)4326109-7 (DE-588)4236865-0 (DE-588)4234502-9 (DE-588)4037589-4 |
title | Relationship marketing bringing quality customer service and marketing together |
title_auth | Relationship marketing bringing quality customer service and marketing together |
title_exact_search | Relationship marketing bringing quality customer service and marketing together |
title_full | Relationship marketing bringing quality customer service and marketing together Martin Christopher ; Adrian Payne and David Ballantyne |
title_fullStr | Relationship marketing bringing quality customer service and marketing together Martin Christopher ; Adrian Payne and David Ballantyne |
title_full_unstemmed | Relationship marketing bringing quality customer service and marketing together Martin Christopher ; Adrian Payne and David Ballantyne |
title_short | Relationship marketing |
title_sort | relationship marketing bringing quality customer service and marketing together |
title_sub | bringing quality customer service and marketing together |
topic | Qualitätssicherung (DE-588)4126457-5 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Marketing (DE-588)4037589-4 gnd |
topic_facet | Qualitätssicherung Beziehungsmanagement Kundenmanagement Servicepolitik Marketing |
volume_link | (DE-604)BV024465345 |
work_keys_str_mv | AT christophermartin relationshipmarketingbringingqualitycustomerserviceandmarketingtogether AT payneadrian relationshipmarketingbringingqualitycustomerserviceandmarketingtogether AT ballantynedavid relationshipmarketingbringingqualitycustomerserviceandmarketingtogether |