Measure up!: yardsticks for continuous improvement
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Deutsch |
| Veröffentlicht: |
Cambridge [u.a.]
Blackwell
1995
|
| Ausgabe: | 2. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017288222&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVI, 250 S. graph. Darst. |
| ISBN: | 1557867186 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1819264919765254144 |
|---|---|
| adam_text | Contents
Foreword viii
Preface xi
Acknowledgements xiv
1 Do your yardsticks measure up? 1
Introduction - First Downs and Touchdowns - Fumbling
the Ball - Broken Yardsticks - How to Tailor Measurements
to Your Business - Summary
2 Taking off the blinders 10
The Storm that Altered the U.S. Landscape - Storm Warn¬
ing: Europe 1992 - False Idols - Management by Whose
Objectives? - Technology s Broken Promises - The Accoun¬
tant s Distorted Prism - Summary
3 Dynamic strategies need dynamic yardsticks 28
Assessing Your Competitive Position - Charting a Strategic
Course - Dynamics of Strategy Implementation - Ways of
Sustaining Focus - Building a Strategic Control System -
Summary
4 The eyes of the customer 40
Business Process Mapping: The Road to Customer Satisfac¬
tion - Moments of Truth - Bureaucracy Busters: Cross-
functional Teams - Mapping the Way Work Gets Done -
Streamlining Your Core Processes - Summary
5 Down to brass tacks 63
The Performance Pyramid - Visions of Tomorrow - Strate¬
gic Business Unit Objectives - Getting It Done in the Middle
- Measuring the Right Stuff in the Trenches - Heat-seeking
v
Missiles - A Note about Critical Success Factors - Bilingual
Managers - Summary
6 Performance that counts to the customer 92
On the Pedestal - Great Expectations - Apple of One s Eye
- Fly in the Ointment - Apple of Discord - Fit to a T -
Quality and Delivery: Performance Pillars Revisited -
Summary
7 Performance that counts to the bottom line 106
The New Math of Productivity - Time Is Money - Waste
Not, Want Not - Cost of Quality - To Know Beans -
Summary
8 Performance that boosts employee morale 121
Pyramid Perspectives - Playing Fast and Loose Won t Cut
It - Knowing the Ropes - Through Thick and Thin -
Unlocking Employee Potential - Summary
9 Custom tailoring performance measures 135
Getting Started - A Beacon in the Night - The Good, the
Bad, and the Ugly - External Measures - Internal Measures
- A Word about Indices - Reporting Guidelines - When
Continuous Improvement Is Not Enough - Early Warning
Systems - Summary
10 Altering the corporate mindset 159
Holding Out the Umbrella - Awareness - Establishing
Cross-functional Teams - The Implementation Plan - Pilot¬
ing the Program - When to Declare Victory - Swimming
Upstream - Tips to Overcome Resistance - Other Obstacles
- Summary
11 Mending and remodeling related systems 174
Mending the Accounting System - Remodeling the Return-
on-investment Model - Custom Tailoring Executive Sup¬
port Systems - Goal Deployment - New Styles for Organiza¬
tions - Empowering People to Be Master Tailors -
Renovating the Compensation System - Keeping the Orga¬
nization Up-to-date - Summary
Conclusions 203
Ten Ways to Help Your Company Measure Up
Appendix A: Workflow improvement principles 207
Appendix B: Enlightened measures 216
Appendix C: Custom pyramids 229
Glossary 235
Index 243
|
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| building | Verbundindex |
| bvnumber | BV023739144 |
| classification_rvk | QP 300 |
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| discipline | Wirtschaftswissenschaften |
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| geographic | USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV023739144 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T13:31:01Z |
| institution | BVB |
| isbn | 1557867186 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017288222 |
| oclc_num | 740480123 |
| open_access_boolean | |
| owner | DE-526 |
| owner_facet | DE-526 |
| physical | XVI, 250 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Blackwell |
| record_format | marc |
| spellingShingle | Lynch, Richard L. Cross, Kelvin F. Measure up! yardsticks for continuous improvement Internationale Wettbewerbsfähigkeit (DE-588)4027386-6 gnd Unternehmenserfolg (DE-588)4223768-3 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4027386-6 (DE-588)4223768-3 (DE-588)4037278-9 (DE-588)4078704-7 |
| title | Measure up! yardsticks for continuous improvement |
| title_auth | Measure up! yardsticks for continuous improvement |
| title_exact_search | Measure up! yardsticks for continuous improvement |
| title_full | Measure up! yardsticks for continuous improvement Richard L. Lynch and Kelvin F. Cross |
| title_fullStr | Measure up! yardsticks for continuous improvement Richard L. Lynch and Kelvin F. Cross |
| title_full_unstemmed | Measure up! yardsticks for continuous improvement Richard L. Lynch and Kelvin F. Cross |
| title_short | Measure up! |
| title_sort | measure up yardsticks for continuous improvement |
| title_sub | yardsticks for continuous improvement |
| topic | Internationale Wettbewerbsfähigkeit (DE-588)4027386-6 gnd Unternehmenserfolg (DE-588)4223768-3 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Internationale Wettbewerbsfähigkeit Unternehmenserfolg Management USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017288222&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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