Managing conflict across cultures, values and identities: a case study in the South African automotive industry
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Hochschulschrift/Dissertation Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Marburg
Tectum-Verl.
2008
|
| Ausgabe: | 1. Aufl. |
| Schriftenreihe: | Wissenschaftliche Beiträge aus dem Tectum-Verlag
Reihe Wirtschaftswissenschaften ; 20 |
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| Links: | http://deposit.dnb.de/cgi-bin/dokserv?id=3128307&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016590561&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVII, 379 S. graph. Darst. 21 cm |
| ISBN: | 9783828896420 |
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| 245 | 1 | 0 | |a Managing conflict across cultures, values and identities |b a case study in the South African automotive industry |c Claude-Hélène Mayer |
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Datensatz im Suchindex
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| adam_text | Titel: Managing conflict across cultures, values and identities
Autor: Mayer, Claude-Hélène
Jahr: 2008
1
CONTENTS
Page
ABSTRACT...........................................................................................ii
KEYWORDS......................................................................................_ill
ACKNOWLEDGEMENTS.....................................................................iv
DECLARATION....................................................................................v
TABLE OF CONTENTS........................................................................vi
LIST OF TABLES...............................................................................xvi
LIST OF FIGURES............................................................................xvii
TABLE OF CONTENTS
Page
CHAPTER 1
INTRODUCTION AND ORIENTATION
1.1 INTRODUCTION AND PROBLEM STATEMENT..............................1
1.2 OBJECTIVES AND PURPOSE OF THE STUDY...............................7
1.2.1 Analytical research questions........................................................8
1.2.2 Relational research questions........................................................9
1.2.3 Theory-oriented research questions.............................................9
1.3 RESEARCH DESIGN AND METHODOLOGY................................10
1.3.1 Secondary sources....................................................................10
1.3.2 Primary sources........................................................................13
1.4 DEMARCATION OFTHE STUDY................................................14
1.5 STRUCTURE OFTHE THESIS....................................................15
CHAPTER 2
CONTEXT OF THE STUDY
2.1 IMPORTANCE OF THE CONTEXT..............................................17
2.2 GLOBALISATION AND AUTOMOTIVE INDUSTRY........................19
2.3 DEVELOPMENT OF SOUTH AFRICA S AUTOMOTIVE
INDUSTRY...,..........................................................................22
2.4 MANAGEMENT CHALLENGES IN SOUTH AFRICAN
CONTEXT............................................................................................24
2.5 THE SELECTED ORGANISATION,......................................,......29
vii
TABLE OF CONTENTS (continued)
Page
2.6 ORGANISATIONAL POLICIES ON CONFLICT
RESOLUTION....................................................................................33
2.7 ORGANISATIONAL POLICIES ON AFFIRMATIVE
ACTION..............................................................................................34
2.8 SUMMARY................................................................................36
CHAPTER 3
CONFLICT AND IDENTITY
3.1 INTRODUCTION.........,...........................................................37
3.2 CONTEXTUALISED CONFLICT AND CONFLICT
MANAGEMENT...................................................................................39
3.2.1 Concepts of resolving conflicts......................................................41
a. Conflict management..................................„......................41
b. Conflict resolution.............................................................44
c. Conflict transformation.......................................................45
3.3 LEVELS OF CONFLICTS AND CONFLICT MANAGEMENT...........47
3.3.1 Organisational conflict...............................................................48
3.3.2 Dimensions influencing conflict management in organisations...........50
3.3.3 Management styles and organisational conflict................................54
3.3.4 Inter-and intrapersonal conflict....................................................57
3.4 DISCOURSES ON IDENTITY.............................____,.................59
3.4.1 Identity and narration.......................,».................,.....................61
3.4.2 Identity: self and other.......................................-------..................62
3.4.3 Identity aspects...,..........,....................................,....................63
3.4.4 {lnter-)cultural factors In the construction of identity and conflict.........67
viii
TABLE OF CONTENTS (continued)
Page
3.5 IDENTITY AND CONFLICTS.......................................................68
3.6 SUMMARY.................................................................................70
CHAPTER 4
VALUES AND CONFLICT
4.1 INTRODUCTION......................................................................72
4.2 BACKGROUND AND DEFINITION OF VALUES............................73
4.3 APPROACHES TO VALUE RESEARCH................................—.76
4.4 SCHWARTZ S VALUE THEORY................................................78
4.4.1 Schwartz s value concept..........................................................78
4.4.2 Value domains and value dimensions...........................................79
4.5 VALUES, IDENTITY AND CONFLICT.........................................83
4.6 INDIVIDUAL, CULTURAL AND ORGANISATIONAL VALUES........84
4.7 SUMMARY.............................................................................88
CHAPTER 5
RESEARCH DESIGN AND METHODOLOGY
5.1 INTRODUCTION.....................................................................89
5.1.1 The phenomenoiogieal research paradigm.,..................................90
5.1.2 Qualitative research..................................................„..»..........93
5.1.3 The case study approach..................,.............,..........,............,,94
TABLE OF CONTENTS (continued)
5.2 DATA COLLECTION................................................................96
5.2.1 Sample and sampling procedure.................................................97
5.2.2 Data collection methods............................................................98
a. In-depth interviews............................................................98
b. Interview structure and intention.........................................100
i. Question 1........................................................................100
ii. Question 2........................................................................101
iii. Question 3........................................................................101
iv. Question 4........................................................................101
v. Question 5........................................................................101
vi. Question 6........................................................................102
vii. Question 7........................................................................102
c. Triangulation...................................................................102
5.2.3 Validation and reliability...........................................................103
a. Validity..........................................................................104
b. Reliability......................................................................106
5.2.4 The role of researcher and ethical considerations..........................108
5.3 QUALITATIVE DATA ANALYSIS.......................,.....................113
5.3.1 Levels of data analysis..................,.........................................113
5.3.2 The transcription procedures....................................................115
5.3.3 Procedures of analysis............................................................117
a. Key words, categorisation and content analysis.....................117
b. Examples of data analysis................................................120
c. Text transcription and key word identification........................120
i. Question 1.........................................................................120
ii. Question 2........................................................................120
iii. Questions,......,.,.,.............................................................121
iv. Question 4.....,.,.,...,,..........................................,...............121
v. Questions.........................................................................122
vi. Questions.....................................................................,..122
vli. Question 7........................................................................122
TABLE OF CONTENTS (continued)
Page
d. Keyword presentation and factors........................................122
i. Conflict..............................................................................123
ii. Values..............................................................................123
iii. Identity.............................................................................123
iv. Conflict management/resolution.....................................•123
v. Management styles..........................................................124
vi. Improvement....................................................................124
vii. Outside intervention.........................................................124
e. Interpretation example......................................................124
5.4 SUMMARY....................,........................................................125
CHAPTER 6
RESEARCH FINDINGS - PART I
6.1 INTRODUCTION......................................................................127
6.2 BIOGRAPHICAL DATA INDICATORS......................................128
6.2.1 Distribution of sex.....,..........................,..................................128
6.2.2 Distribution of race............................................,.....................129
6.2.3 Distribution of age..................................................................129
6.2.4 Distribution of national origin.....................................................129
6.2.5 Distribution of marital status.....................................................130
6.2.6 Distribution of duration of service...............................................130
6.2.7 Distribution of work location.....................................................130
6.2.8 Distribution of departments.................,....................................131
a. Headquarters.........................,............................................131
b. Branch I................,..............................................................131
c. Branch H,.,...............____.............,........,..............................131
d. Branch ill...........,........,..,,,......___„..........,.„........................132
6.2.9 Distribution of position................................................,,.,..........132
6.2.10 Distribution of education.....,.... ...........133
TABLE OF CONTENTS (continued)
Page
6.3 PRESENTATION OF FINDINGS...............................................135
6.3.1 Issues and categories of conflict...............................................135
6.3.2 Conflict issues assessment......................................................140
a. Example one: P2: Worst customer.....................................145
b. Example two: P6:2: Rudest e-mail......................................148
c. Example three: P7:1: Shouting manager..............................150
6.4 LINKING CONFLICT CATEGORIES AND CONFLICT
FACTORS.........................................................................................152
6.4.1 Communication and Treatment..................................................153
6.4.2 Position and Competition.........................................................157
6.4.3 Organisation.........................................................................160
6.4.4 Race and Gender...................................................................162
6.5 VALUE FACTORS.................................................................165
6.5.1 Leading values and attitudes.....................................................169
6.5.2 Values attached to value domains.............,............,..................171
6.6 IDENTITY FACTORS.............................................................174
6.7 CONFLICT RESOLUTION FACTORS........................................182
6.8 MANGEMENT STYLE FACTORS.........«..................................190
6.9 IMPROVEMENT FACTORS.....................................................199
6.10 OUTSIDE INTERVENTION FACTORS___.................................204
6.11 SUMMARY.................................—...................................................209
xii
TABLE OF CONTENTS (continued)
Page
CHAPTER 7
RESEARCH FINDINGS - PART II
7.1 INTRODUCTION: BIOGRAPHICAL DATA, CONFLICT
CATEGORIES AND CONFLICT ISSUES.....................................212
7.1.1 Gender, conflict issues and conflict categories...............................213
7.1.2 Race, conflict issues and conflict categories.................................217
7.1.3 Age, conflict issues and conflict categories....................................219
7.1.4 National origin, conflict issues and conflict categories.....................224
7.1.5 Location of work, conflict issues and conflict categories...................225
a. Headquarters.................................................................226
b. Branch!........................................................................227
c. Branch II........................................................................228
d. Branch III.......................................................................229
7.2 CONFLICTS OF CATEGORY ORGANISATION.............................229
7.2.1 P3:1 Warranty................... ............................,......................-231
7.2.2 P4:1 Training in workshops.......................................................231
7.2.3 P7:2 Departmental conflict........................................................232
7.2.4 P9:1 Mentality of mistrust........................................................233
7.2.5 P13:2 Conflict with union..........................................................233
7.2.6 P19: Operational conflict with staff members...............................234
7.2.7 P20: Conflict with a branch......................................................234
7.2.8 P32: Work time company rules.................................................235
7.3 INTRODUCTION TO TRANS-CULTURAL CONFLICTS................236
7.3,1 Content analysis of trans-cultural conflicts....................................238
a. Trans-cultural conflicts narrated by White interviewees............238
b. Trans-cultural conflicts narrated by Indian interviewees..........242
c. Trans-cultural conflicts narrated by Black interviewees............245
xiii
TABLE OF CONTENTS (continued)
7.3.2 Trans-cultural conflict: conflict issues, values, identities and
management...................................................................................247
a. Trans-cultural conflicts and conflict issues...........................247
i. White interviewees...........................................................248
ii. Indian interviewees..........................................................249
iii. Black interviewees...........................................................251
b. Trans-cultural conflicts and values......................................252
i. White interviewees...........................................................252
ii. Indian interviewees.............................................,............254
iii. Black interviewees...........................................................254
c. Trans-cultural conflicts and identity.....................................255
i. White interviewees...........................................................255
ii. Indian interviewees..........................................................256
iii. Black interviewees...........................................................257
d. Trans-cultural conflicts and conflict resolution.......................258
i. White interviewees.................,.........................................258
ii. Indian interviewees..........................................................259
iii. Black interviewees............................................................260
e. Trans-cultural conflicts and actions of conflict management.....261
7.4 SUMMARY..............................................................................262
CHAPTER 8
CONCLUSIONS AND RECOMMENDATIONS
8.1 INTRODUCTION.........................................................................,265
8.2 FINDINGS PART I: THE FACTOR OF CONFLICT
IN CONFLICT ISSUES AND CONFLICT CATEGORIES................2S7
8.2.1 Communication and Treatment...............................................,,.267
8.2.2 Position and Competition................................................,.........269
8.2.3 Organisation___,----------,.....................................,..................271
xiv
TABLE OF CONTENTS (continued)
Page
8.2.4 Race and Gender....................................................................272
8.2.5 Composite.............................................................................273
8.2.6 Conflict narrations and theoretical approaches..............................274
8.3 LEADING VALUES IN CONFLICTS...........................................275
8.3.1 Values in conflict narrations......................................................275
8.3.2 Value domains and value dimensions in conflict narrations..............276
8.4 THE IDENTITY FACTOR IN CONFLICT NARRATIONS................280
8.4.1 Strengthening and weakening identity aspects..............................281
8.5 THE FACTOR OF CONFLICT RESOLUTION
AND MANAGEMENT IN CONFLICTS..............................................284
8.6 THE FACTOR OF MANAGEMENT STYLES IN CONFLICTS.........287
8.7 IMPROVEMENT IN MANAGEMENT..................................¦.......289
8.8 OUTSIDE INTERVENTION AS A CONFLICT
MANAGEMENT TOOL..............................................................290
8.9 FINDINGS PART II: BIOGRAPHICAL DATA LINKED TO
CONFLICT CATEGORIES AND CONFLICT
ISSUES................................................................................,...........291
8.9.1 Gender.................................................,..............................291
8.9.2 Race...............,.,,...................................................,.............293
8.9.3 Age.....................................................................................293
8.9.4 National origin........................................................................295
8.9.5 Location of work.,...................................................................296
8.9.6 Conflicts in category Organisation...............................................296
TABLE OF CONTENTS (continued)
Page
8.9.7 Trans-cultural conflicts............................................................297
a. Conflict issues.......................................................................298
b. Values...................................................................................299
c. Identity..................................................................................300
d. Conflict resolution and management....................................300
8.10 MAIN CONTRIBUTIONS OF THIS RESEARCH.........................-.302
8.11 RECOMMENDATIONS FOR THE SELECTED ORGANISATION....303
a. Communication.....................................................................303
b. Treatment.............................................................................304
c. Position.................................................................................305
d. Competition..........................................................................306
e. Organisation........................................................................,306
f. Race and Gender..................................................................307
g. Values..................................................................................308
h. Conflict management and resolution....................................309
i. Trans-cultural conflicts..........................................................309
8.12 RECOMMENDATIONS FOR FURTHER RESEARCH...................310
REFERENCES..............,....................................................................313
APPENDIX A....................................................................................362
APPENDIX B....................................................................................365
LIST OF TABLES
Page
2.1 Employees at organisation.........................................................31
2.2 Guiding principles.....................................................................
4.1 Types of values.......................................................................76
4.2 Motivational domains of values...................................................80
6.1 Education of interviewees,.......................................................133
6.2 interviewees contributing more than 1 conflict..............................135
6.3 Issues of conflict...........................................................•........136
6.4 Categories and issues.............................................................138
6.5 Filter and usefulness................................................................141
6.6 Conflict issues, factors and filter................................................142
6.7 Findings of F1.......................................................................143
6.8 Findings of F2.........................................................................144
6.9 Findings of F3,......................................................................145
6.10 Values and reframed values....................................................170
6.11 Values and frequencies............................................................171
6.12 Values in value domains..........................................................172
6.13 Identity aspects.......................................................................178
6.14 Conflict resolution aspects.......................................................166
6.15 Conflict resolution clusters.......................................................187
6.16 Aspects of management style factor.................,.,......................195
6.17 Management styles................................................................196
6.18 Improvements............................,..........................................202
6.19 Outside intervention....,...........................................................207
7.1 Conflict category and issues of female interviewees......................213
7.2 Conflict category and issues of male interviewees........................214
7.3 Ratios.........................................................,................,.......216
7.4 Conflict category, issue and race...............................................218
7.5.a Conflict category, issue and age (20 to 29 years)..........................219
7.5.b Conflict category, issue and age (30 to 39 years)____...................220
7.5.C Conflict category, issue and age (40 to 49 years).,,.......................221
LIST OF TABLES (continued)
Page
7.5.d Conflict category, issue and age (50 to 59 years)..........................222
7.5.e Conflict category, issue and age (over 60 years)..........................223
7.6 Conflict category, issue and national origin..................................224
7.7.a Conflict category and issue at headquarters................................226
7.7.b Conflict category and issue at Branch 1.......................................227
7.7.c Conflict category and issue at Branch II......................................228
7.7.d Conflict category and issue at Branch III.....................................229
7.8 Trans-cultural conflict.............................................................237
7.9 Actions of conflict management................................................261
7.10 Overview organisational conflicts..............................................263
LIST OF FIGURES
2.1 South Africa..............................................................................28
2.2 Organisational structure.............................................................32
4.1 Model of motivational value domains and dimensions.....................81
8.1 Reflection of value domains and dimensions in organisation...........278
8.2 Conflict categories Position and Competition and Age...................294
|
| any_adam_object | 1 |
| author | Mayer, Claude-Hélène 1975- |
| author_GND | (DE-588)129250007 |
| author_facet | Mayer, Claude-Hélène 1975- |
| author_role | aut |
| author_sort | Mayer, Claude-Hélène 1975- |
| author_variant | c h m chm |
| building | Verbundindex |
| bvnumber | BV023407895 |
| classification_rvk | QG 710 QP 342 QR 524 |
| ctrlnum | (OCoLC)318641026 (DE-599)DNB989297179 |
| dewey-full | 658.4053 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4053 |
| dewey-search | 658.4053 |
| dewey-sort | 3658.4053 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Aufl. |
| format | Thesis Book |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| geographic | Südafrika Kontinent (DE-588)4058393-4 gnd |
| geographic_facet | Südafrika Kontinent |
| id | DE-604.BV023407895 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T13:15:39Z |
| institution | BVB |
| isbn | 9783828896420 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016590561 |
| oclc_num | 318641026 |
| open_access_boolean | |
| owner | DE-M347 DE-19 DE-BY-UBM DE-703 DE-11 DE-521 |
| owner_facet | DE-M347 DE-19 DE-BY-UBM DE-703 DE-11 DE-521 |
| physical | XVII, 379 S. graph. Darst. 21 cm |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Tectum-Verl. |
| record_format | marc |
| series | Wissenschaftliche Beiträge aus dem Tectum-Verlag |
| series2 | Wissenschaftliche Beiträge aus dem Tectum-Verlag : Reihe Wirtschaftswissenschaften |
| spellingShingle | Mayer, Claude-Hélène 1975- Managing conflict across cultures, values and identities a case study in the South African automotive industry Wissenschaftliche Beiträge aus dem Tectum-Verlag Konfliktregelung (DE-588)4164958-8 gnd Diversity Management (DE-588)7611361-9 gnd Kraftfahrzeugindustrie (DE-588)4032690-1 gnd |
| subject_GND | (DE-588)4164958-8 (DE-588)7611361-9 (DE-588)4032690-1 (DE-588)4058393-4 (DE-588)4113937-9 |
| title | Managing conflict across cultures, values and identities a case study in the South African automotive industry |
| title_auth | Managing conflict across cultures, values and identities a case study in the South African automotive industry |
| title_exact_search | Managing conflict across cultures, values and identities a case study in the South African automotive industry |
| title_full | Managing conflict across cultures, values and identities a case study in the South African automotive industry Claude-Hélène Mayer |
| title_fullStr | Managing conflict across cultures, values and identities a case study in the South African automotive industry Claude-Hélène Mayer |
| title_full_unstemmed | Managing conflict across cultures, values and identities a case study in the South African automotive industry Claude-Hélène Mayer |
| title_short | Managing conflict across cultures, values and identities |
| title_sort | managing conflict across cultures values and identities a case study in the south african automotive industry |
| title_sub | a case study in the South African automotive industry |
| topic | Konfliktregelung (DE-588)4164958-8 gnd Diversity Management (DE-588)7611361-9 gnd Kraftfahrzeugindustrie (DE-588)4032690-1 gnd |
| topic_facet | Konfliktregelung Diversity Management Kraftfahrzeugindustrie Südafrika Kontinent Hochschulschrift |
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| volume_link | (DE-604)BV021861353 |
| work_keys_str_mv | AT mayerclaudehelene managingconflictacrossculturesvaluesandidentitiesacasestudyinthesouthafricanautomotiveindustry |