Achieving ISO/IEC 20000: making metrics work
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
BSI
2006
|
| Edition: | 2. ed. |
| Subjects: | |
| Physical Description: | VI, 99 S. graph. Darst. |
| ISBN: | 0580474607 |
Staff View
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Record in the Search Index
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| author | Dugmore, Jenny Lacy, Shirley |
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| id | DE-604.BV021810526 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T12:42:35Z |
| institution | BVB |
| isbn | 0580474607 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015022828 |
| oclc_num | 76610822 |
| open_access_boolean | |
| owner | DE-91G DE-BY-TUM |
| owner_facet | DE-91G DE-BY-TUM |
| physical | VI, 99 S. graph. Darst. |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | BSI |
| record_format | marc |
| spellingShingle | Dugmore, Jenny Lacy, Shirley Achieving ISO/IEC 20000 making metrics work Computer service industry Management Customer services Quality control Management Information technology Management Total quality management Informationstechnische Industrie (DE-588)4528977-3 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| subject_GND | (DE-588)4528977-3 (DE-588)4047968-7 |
| title | Achieving ISO/IEC 20000 making metrics work |
| title_auth | Achieving ISO/IEC 20000 making metrics work |
| title_exact_search | Achieving ISO/IEC 20000 making metrics work |
| title_full | Achieving ISO/IEC 20000 making metrics work Jenny Dugmore and Shirley Lacy |
| title_fullStr | Achieving ISO/IEC 20000 making metrics work Jenny Dugmore and Shirley Lacy |
| title_full_unstemmed | Achieving ISO/IEC 20000 making metrics work Jenny Dugmore and Shirley Lacy |
| title_short | Achieving ISO/IEC 20000 |
| title_sort | achieving iso iec 20000 making metrics work |
| title_sub | making metrics work |
| topic | Computer service industry Management Customer services Quality control Management Information technology Management Total quality management Informationstechnische Industrie (DE-588)4528977-3 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| topic_facet | Computer service industry Management Customer services Quality control Management Information technology Management Total quality management Informationstechnische Industrie Qualitätskontrolle |
| work_keys_str_mv | AT dugmorejenny achievingisoiec20000makingmetricswork AT lacyshirley achievingisoiec20000makingmetricswork |
Order paper/chapter scan
Branch Library Mathematics & Informatics
| Call Number: |
0102 DAT 060f 2007 A 9529(2)
Floor plan |
|---|---|
| Copy 1 | Available for loan On Shelf |