Design for six sigma for service:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
2005
|
| Schriftenreihe: | Six Sigma operational methods series
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013024538&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XI, 452 S. Ill. |
| ISBN: | 0071445552 |
Internformat
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| 490 | 0 | |a Six Sigma operational methods series | |
| 520 | 1 | |a "Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--BOOK JACKET. | |
| 650 | 4 | |a Quality control |x Statistical methods | |
| 650 | 4 | |a Service industries |x Management | |
| 650 | 4 | |a Service industries |x Quality control |x Statistical methods | |
| 650 | 4 | |a Six sigma (Quality control standard) | |
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Datensatz im Suchindex
| _version_ | 1819368277894234112 |
|---|---|
| adam_text | CONTENTS
Preface
Acknowledgments
Chapter
1.1
Introduction to the Service Industry
1.2
Success Factors for Service Organizations
1.3
Overview of Six Sigma
1.4
Six Sigma for Service
Chapter
2.1
2.2
2.3
2.4
Chapter
3.1
3.2
3.3
Chapter
4.1
4.2
4.3
4.4
Chapter
5.1
5.2
5.3
5.4
5.5
5.6
Chapter
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
vii
xi
1
6
12
21
25
25
27
30
42
47
47
48
55
57
57
65
72
73
83
83
84
88
89
94
94
101
101
103
103
104
111
112
113
122
126
vi
Chapter
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
Chapter
8.1
8.2
8.3
Chapter
9.1
9.2
9.3
9.4
9.5
9.6
Appendix A: Contradiction Table of Inventive Principles
Appendix B: Business Contradiction Matrix
Chapter
Process Management
10.1
10.2
10.3
10.4
10.5
10.6
10.7
Chapter
11.1
11.2
11.3
11.4
Chapter
12.1
12.2
12.3
12.4
References
Index
129
129
133
164
166
172
174
176
180
187
187
190
206
227
227
231
243
246
254
255
284
290
299
299
303
311
355
362
377
380
393
393
394
399
405
413
413
416
421
427
431
437
|
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| id | DE-604.BV019696883 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T12:03:56Z |
| institution | BVB |
| isbn | 0071445552 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013024538 |
| oclc_num | 57281827 |
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| owner_facet | DE-739 DE-355 DE-BY-UBR DE-2070s |
| physical | XI, 452 S. Ill. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | McGraw-Hill |
| record_format | marc |
| series2 | Six Sigma operational methods series |
| spellingShingle | Yang, Kai Design for six sigma for service Quality control Statistical methods Service industries Management Service industries Quality control Statistical methods Six sigma (Quality control standard) Dienstleistungsbetrieb (DE-588)4012181-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4012181-1 (DE-588)4219057-5 |
| title | Design for six sigma for service |
| title_auth | Design for six sigma for service |
| title_exact_search | Design for six sigma for service |
| title_full | Design for six sigma for service Kai Yang |
| title_fullStr | Design for six sigma for service Kai Yang |
| title_full_unstemmed | Design for six sigma for service Kai Yang |
| title_short | Design for six sigma for service |
| title_sort | design for six sigma for service |
| topic | Quality control Statistical methods Service industries Management Service industries Quality control Statistical methods Six sigma (Quality control standard) Dienstleistungsbetrieb (DE-588)4012181-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Quality control Statistical methods Service industries Management Service industries Quality control Statistical methods Six sigma (Quality control standard) Dienstleistungsbetrieb Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013024538&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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