Operations management:
Gespeichert in:
| Vorheriger Titel: | Stevenson, William J. Production, operations management |
|---|---|
| Beteilige Person: | |
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Boston, Mass. u.a.
McGraw-Hill Irwin
2005
|
| Ausgabe: | 8. ed. |
| Schriftenreihe: | The McGraw-Hill/Irwin series operations and decision sciences
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012917985&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Bis zur 6. ed. u.d.T.: Stevenson, William J.: Production, operations management |
| Umfang: | XVI, 910 S. Ill., graph. Darst. 1 CD-ROM (12 cm) |
| ISBN: | 0071112189 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1819378237820633088 |
|---|---|
| adam_text | Dart 1 Introduction 1
1 Introduction to
Operations Management 2
Introduction 4
The Scope of Operations Management 8
The Operations Manager and the Management
Process 11
Operations Management and Decision
Making 12
Why Study Operations Management? 16
The Historical Evolution of Operations
Management 18
Trends in Business 21
Readings:
Why Manufacturing Matters 27
The Challenges of Managing Services 28
Cases:
Hazel 28
Total Recall 29
Operations Tour:
Wegmans Food Markets, 30
2 Competitiveness, Strategy, and
Productivity 34
Introduction 36
Competitiveness 36
Strategy 38
Productivity 47
Reading:
Why Productivity Matters 50
Reading:
Productivity Gains at Whirlpool 55
Cases:
An American Tragedy: How a Good
Company Died 56
Home Style Cookies 57
Hazel Revisited 59
Operations Tour:
The US Postal Service 60
part 2 Forecasting 63
3 Forecasting 64
Introduction 66
Features Common to All Forecasts 67
Elements of a Good Forecast 67
Steps in the Forecasting Process 68
Approaches to Forecasting 68
Forecasts Based on Judgment and Opinion 68
Forecasts Based on Time Series Data 70
Associative Forecasting Techniques 85
Accuracy and Control of Forecasts 89
Choosing a Forecasting Technique 96
Using Forecast Information 96
Computers in Forecasting 97
Reading:
Gazing at the Crystal Ball 98
Case:
M L Manufacturing 118
part 3 System Design 119
4 Product and Service Design 120
Introduction 122
Legal, Ethical, and Environmental Issues 124
Other Issues in Product and Service Design 125
Reading:
Do You Want Pickled Beets with That? 131
Phases in the Product Design and
Development 132
Readings:
Manager s Journal: When Customer Research
Is a Lousy Idea 134
VI a sic on a Roll with Huge Pickle Slices 135
Designing for Manufacturing 137
Reading:
Making It (Almost) New Again 140
Quality Function Deployment 142
The Kano Model 145
Service Design 146
Reading:
Time Based Innovation 150
Supplement to Chapter 4:
Reliability 155
5 Strategic Capacity Planning for Products
and Services 168
Introduction 169
Capacity Decisions Are Strategic 170
Defining and Measuring Capacity 171
Determinants of Effective Capacity 173
Strategy Formulation 174
Determining Capacity Requirements 175
Make or Buy 177
Developing Capacity Alternatives 178
Reading:
Would You Like That Rare, Medium, or
Vacuum Packed? 178
The Challenges of Planning Service Capacity 183
Evaluating Alternatives 184
Operations Tour:
High Acres Landfill 194
Supplement to Chapter 5:
Decision Theory 195
6 Process Selection and Facility
Layout 216
Introduction 217
Process Selection 218
Reading:
Tour de Force 224
Facilities Layout 227
Reading:
Designing Supermarkets 235
Designing Product Layouts: Line Balancing 236
Designing Process Layouts 246
Operations Tour:
Morton Salt 262
Supplement to Chapter 6:
Linear Programming 265
7 Design of Work Systems 296
Introduction 297
Job Design 298
Reading:
Workplace Upheavals Seem to Be Eroding
Employees Trust 300
Reading:
Living with a Self Directed Work Team 303
Reading:
What Works to Cut CTD Risk, Improve Job
Productivity? 314
Work Measurement 315
Compensation 326
Reading:
Making Hotplates 333
Supplement to Chapter 7:
Learning Curves 335
8 Location Planning and Analysis 346
The Need for Location Decisions 347
The Nature of Location Decisions 348
General Procedure for Making Location
Decisions 349
Factors That Affect Location Decisions 349
Service and Retail Locations 355
Global Locations 358
Readings:
Global Strategy: GM Is Building Plants
in Developing Nations to Woo
New Markets 358
Not So Clear Choices: Should You Export, or
Manufacture Overseas? 360
Evaluating Location Alternatives 362
Supplement to Chapter 8:
The Transportation Model 374
part 4 Quality 379
9 Management of Quality 380
Introduction 381
The Evolution of Quality Management 381
The Foundations of Modern Quality Management:
The Gurus 382
Insights on Quality Management 386
Quality Awards 393
Reading:
The Baldrige Core Values and Concepts 393
Quality Certification 396
Total Quality Management 397
Readings:
What Keeps Six Sigma Practitioners Up at
Night 401
Quality Programs Don t Guarantee
Results 403
Problem Solving 403
Process Improvement 406
Quality Tools 407
Reading:
Continuous Improvement on the Free Throw
Line 412
Reading:
Benchmarking Corporate Websites of Fortune
500 Companies 418
Cases:
Chick n Gravy Dinner Line 424
Tip Top Markets 424
Reading:
Aesop on Quality Systems 426
10 Quality Control 430
Introduction 431
Inspection 432
Statistical Process Control 435
Process Capability 451
Cases:
Toys, Inc. 466
Tiger Tools 467
Operations Tour:
In the Chips at Jays 468
Supplement to Chapter 10:
Acceptance Sampling 470
part 5 Inventory Management and
Scheduling 481
11 Inventory Management 482
Introduction 483
The Nature and Importance of
Inventories 484
Requirements for Effective Inventory
Management 486
Reading:
Chip Tags Tell Stores What s Not on
the Shelf 488
How Much to Order: Economic Order Quantity
Models 492
When to Reorder with EOQ Ordering 504
How Much to Order: Fixed Order Interval
Model 511
The Single Period Model 514
Cases:
UPD Manufacturing 532
Harvey Industries 533
Grill Rite 535
Operations Tours:
Bruegger s Bagel Bakery 536
PSC, Inc. 537
12 Aggregate Planning 540
Introduction 541
Reading:
Duplicate Orders Can Lead to
Excess Capacity 544
Basic Strategies for Meeting Uneven
Demand 547
Techniques for Aggregate Planning 550
Aggregate Planning in Services 558
Disaggregating the Aggregate Plan 559
Master Scheduling 560
The Master Scheduling Process 560
Case:
Eight Glasses a Day (EGAD) 572
13 MRPandERP 574
MRP 575
An Overview of MRP 576
MRP Inputs 577
MRP Processing 581
MRP Outputs 588
Other Considerations 589
MRP in Services 590
Benefits and Requirements of MRP 591
MRP II 591
Capacity Requirements Planning 593
ERP 595
Readings:
TheABCsofERP 595
[Condensed from] The Top 10 ERP
Mistakes 600
Case:
DMD Enterprises 617
Operations Tour:
Stickley Furniture 612
14 JIT and Lean Operations 616
Introduction 618
Readings:
The Nuts and Bolts of Japan s Factories 6
Romantic JIT and Pragmatic JIT 620
Supporting Goals 621
Building Blocks 622
Reading:
Pedal Pushers 627
Reading:
Developing the JIT Philosophy 635
Transitioning to a JIT System 638
JIT in Services 639
JIT II 641
Reading:
JIT II 641
Case:
L e vel Opera tions 645
Operations Tour:
Boeing 646
Supplement to Chapter 14:
Maintenance 648
15 Scheduling 654
Scheduling Operations 656
Scheduling in Low Volume Systems 658
Additional Service Considerations 676
Reading:
Servicing Passenger Planes 677
part 6 Supply Chain
Management 691
16 Supply Chain Management 692
Introduction 693
The Need for Supply Chain Management 695
Benefits of Effective Supply Chain
Management 696
Elements of Supply Chain Management 696
Logistics 697
Reading:
Rise of the 3PL 701
E Commerce 702
Creating an Effective Supply Chain 704
18 Readings:
E Procurement at IBM 704
CPFR 706
Using Information to Speed Execution 710
Purchasing 713
Supplier Management 717
Operations Tour:
Wegmans Distribution System 721
part 7 Project Management 725
17 Project Management 726
Reading:
The International Space Station
Project (ISS) 727
Introduction 728
Behavioral Aspects of Project
Management 729
Reading:
Project Managers Have Never Been More
Critical 732
Project Life Cycle 734
Work Breakdown Structure 734
Planning and Scheduling with Gantt Charts 736
PERT and CPM 736
Deterministic Time Estimates 739
A Computing Algorithm 740
Probabilistic Time Estimates 747
Determining Path Probabilities 750
Simulation 753
Time Cost Trade Offs: Crashing 753
Advantages of Using PERT and Potential Sources
of Error 756
Technology for Managing Projects 757
Risk Management 758
Cases:
The Case of the Mexican Crazy Quilt 773
Time, Please 774
part 8 Waiting Lines and
Simulation 777
18 Waiting Lines 778
Why Is There Waiting? 780
Managerial Implications of Waiting Lines 780
Goal of Waiting Line Analysis 780
Characteristics of Waiting Lines 781
Measures of Waiting Line Performance 786
Queuing Models: Infinite Source 786
Queuing Model: Finite Source 799
Other Approaches 805
Case:
Big Bank 811
Reading:
Stopped at a Light? Why Not Read This, You
May Have Time 811
Supplement to Chapter 18:
Simulation 814
Appendix A: Answers to Selected Problems 836
Appendix B: Tables 850
Index 858
|
| any_adam_object | 1 |
| author | Stevenson, William J. |
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| author_facet | Stevenson, William J. |
| author_role | aut |
| author_sort | Stevenson, William J. |
| author_variant | w j s wj wjs |
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| bvnumber | BV019580952 |
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| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 8. ed. |
| format | Book |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV019580952 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T12:01:14Z |
| institution | BVB |
| isbn | 0071112189 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012917985 |
| oclc_num | 67042039 |
| open_access_boolean | |
| owner | DE-N2 DE-188 |
| owner_facet | DE-N2 DE-188 |
| physical | XVI, 910 S. Ill., graph. Darst. 1 CD-ROM (12 cm) |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | McGraw-Hill Irwin |
| record_format | marc |
| series2 | The McGraw-Hill/Irwin series operations and decision sciences |
| spellingShingle | Stevenson, William J. Operations management Produktionsorganisation (DE-588)4175805-5 gnd Operations Management (DE-588)4549167-7 gnd Management (DE-588)4037278-9 gnd CD-ROM (DE-588)4139307-7 gnd Produktion (DE-588)4047347-8 gnd Entscheidungsprozess (DE-588)4121202-2 gnd |
| subject_GND | (DE-588)4175805-5 (DE-588)4549167-7 (DE-588)4037278-9 (DE-588)4139307-7 (DE-588)4047347-8 (DE-588)4121202-2 (DE-588)4123623-3 |
| title | Operations management |
| title_auth | Operations management |
| title_exact_search | Operations management |
| title_full | Operations management William J. Stevenson |
| title_fullStr | Operations management William J. Stevenson |
| title_full_unstemmed | Operations management William J. Stevenson |
| title_old | Stevenson, William J. Production, operations management |
| title_short | Operations management |
| title_sort | operations management |
| topic | Produktionsorganisation (DE-588)4175805-5 gnd Operations Management (DE-588)4549167-7 gnd Management (DE-588)4037278-9 gnd CD-ROM (DE-588)4139307-7 gnd Produktion (DE-588)4047347-8 gnd Entscheidungsprozess (DE-588)4121202-2 gnd |
| topic_facet | Produktionsorganisation Operations Management Management CD-ROM Produktion Entscheidungsprozess Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012917985&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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