Organization behaviour for leisure services:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier
2003
|
| Ausgabe: | 1. publ., repr. |
| Schriftenreihe: | Hospitality, leisure and tourism
|
| Links: | http://www.loc.gov/catdir/description/els031/2003048188.html http://www.loc.gov/catdir/toc/els031/2003048188.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010317051&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | XXIV, 253 S. graph. Darst. |
| ISBN: | 0750657820 |
Internformat
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| 300 | |a XXIV, 253 S. |b graph. Darst. | ||
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-010317051 | |
Datensatz im Suchindex
| _version_ | 1819323565732790272 |
|---|---|
| adam_text | Contents
List of figures ix
List of tables xi
Acknowledgements xiii
Introduction xv
Understanding leisure xvi
Services and service organizations xvii
Organizational behaviour xx
Reflective practitioners xxi
1 Hospitality, leisure and tourism services and organizational behaviour 1
Understanding organization behaviour 3
Describing organizations 6
The service context 9
Employment practice 15
Conclusion 18
2 Organizational structure and design 19
Organizational structure: what does it mean? 21
Organizational extremes 22
Basic principles of structure and design 33
Conclusion 41
3 Organizational politics: legitimacy and opposition 43
What does politics mean in an organizational context? 45
Opposition within organizations 52
Conclusion 58
4 Individuals in organizations: personality, perceptions and learning 61
What is individual behaviour? 64
Personality 65
What is perception? 71
Learning 77
Conclusion 81
¦tffi * *
5 Individuals in organizations: attitudes, behaviour and motivation 83
Values, beliefs, attitudes and behaviour 84
What is motivation? 93
Job characteristics theory 100
Conclusion 103
6 Emotions in leisure service organizations 105
The emotional organization 106
Emotional labour 112
Emotions and employment practice 118
Conclusion 122
7 Groups, leadership and power 124
Groups in organizations 125
Working in teams 130
Leadership 135
Sources of leadership power 141
Conclusion 142
8 Organizational culture: context for leisure services 144
Understanding culture 145
Organizational culture 148
Organizational subcultures 155
Conclusion 160
9 The empowered leisure service organization 162
Empowerment: what does it mean? 163
Relational empowerment 164
The psychology of empowerment 171
Conclusion 179
10 Effective communication in leisure service organizations 181
Effective communication: what does it mean? 182
Communication flows in leisure service organizations 187
Effective communication in leisure service organizations 191
The importance of line manager communications 195
Communication and leisure service organization performance 197
Conclusion 201
11 Diversity management in organizations 203
Discrimination in the workplace 206
Increasing workplace diversity 210
Celebrating diversity 214
The social psychology of togetherness 216
Conclusion 218
12 Management practice in leisure service organizations 219
What do managers actually do? 221
Management levels 227
Management skills 229
Unique characteristics? 233
Conclusion 237
References 239
Index 249
|
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| id | DE-604.BV017109564 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T11:14:56Z |
| institution | BVB |
| isbn | 0750657820 |
| language | English |
| lccn | 2003048188 |
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| physical | XXIV, 253 S. graph. Darst. |
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| series2 | Hospitality, leisure and tourism |
| spellingShingle | Lashley, Conrad Organization behaviour for leisure services |
| title | Organization behaviour for leisure services |
| title_auth | Organization behaviour for leisure services |
| title_exact_search | Organization behaviour for leisure services |
| title_full | Organization behaviour for leisure services Conrad Lashley and Darren Lee-Ross |
| title_fullStr | Organization behaviour for leisure services Conrad Lashley and Darren Lee-Ross |
| title_full_unstemmed | Organization behaviour for leisure services Conrad Lashley and Darren Lee-Ross |
| title_short | Organization behaviour for leisure services |
| title_sort | organization behaviour for leisure services |
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