E-Insurance: neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Deutsch |
| Veröffentlicht: |
St. Gallen
IVW
2001
|
| Schriftenreihe: | Sonderausgabe der Management-Information / IVW HSG
5 |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009638476&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | 135 S. Ill. : 30 cm |
| ISBN: | 3952249300 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1819291369971122176 |
|---|---|
| adam_text | Contents
Executive summary xi
Acknowledgements xiv
Q An introduction to e business in the
insurance industry l
First thoughts 3
The rise of the internet 4
Drawbacks to the telephone as a selling and organising tool 6
The cost advantage issue 7
The nature and origins of insurance 9
Insurance today 9
Similarities between the insurance and banking industries 11
Virtualisation and the retail banking industry 12
Factors behind the adaptability of retail banking services
to virtualisation 14
Contrasts in the virtualisation potential of e banking and
e lnsurance 16
A fundamental problem: insurers are risk averse! 19
A dynamic in favour of e insurance: insurance as a
necessary evil 20
Direct Line 22
Conclusion 23
Q Perspectives from the battlefield 25
Introduction 27
Barclays Bank 28
BEA Systems 32
Cisco Systems 37
Mercator 42
Mynd 48
PMI Management Consultancy/Chartered Insurance Institute 54
Executive summary 54
PricewaterhouseCoopers 59
I Contents
Rebus Insurance Systems 65
Unisys 70
Q The internet as a delivery channel for personal
lines business 77
Introduction 79
Overall objectives for e insurance facilitation 79
Q The internet as a delivery channel for commercial
lines business 83
Introduction 85
Questions and answers 85
Q e Commerce and insurance brokers: opportunity
or threat? 87
Introduction 89
A state of the art analysis 89
Enriching client relationships through digital business designs 89
Q Building the e business 93
Introduction 95
Formulating a cost benefit analysis 95
Testing the market 95
Timing 96
Financing an e business initiative 96
Breaks into profitability 97
Selecting the operational team 97
Selecting the technology 97
Setting targets for take up 98
The design of the website 98
Administering the website 99
Administering claims handling online 99
Q Using e commerce to build customer relationships 101
Introduction ^3
Marketing 103
Public relations 104
Contents I
Q Legal and regulatory issues 105
Introduction 107
The legal and regulatory issues 107
Q e Business trust and security 121
Introduction 123
The communications safety problem 123
The internet trust challenge 124
Internet trust remedies 125
The internet security challenge 125
Existing customers are a favoured and privileged group 127
EH Emerging electronic channels for e insurance 131
Introduction 133
Interactive digital television 133
Mobile commerce and insurance 133
D
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| author_GND | (DE-588)122499719 (DE-588)123924936 |
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| author_sort | Jara, Martin 1972- |
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| building | Verbundindex |
| bvnumber | BV014072333 |
| classification_rvk | QQ 600 QQ 620 |
| ctrlnum | (OCoLC)76347187 (DE-599)BVBBV014072333 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV014072333 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T10:58:39Z |
| institution | BVB |
| isbn | 3952249300 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009638476 |
| oclc_num | 76347187 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-19 DE-BY-UBM DE-2070s |
| owner_facet | DE-355 DE-BY-UBR DE-19 DE-BY-UBM DE-2070s |
| physical | 135 S. Ill. : 30 cm |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | IVW |
| record_format | marc |
| series2 | Sonderausgabe der Management-Information / IVW HSG |
| spellingShingle | Jara, Martin 1972- Bechmann, Torsten 1970- E-Insurance neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor Electronic Commerce (DE-588)4592128-3 gnd Versicherungsbetrieb (DE-588)4063180-1 gnd |
| subject_GND | (DE-588)4592128-3 (DE-588)4063180-1 (DE-588)4143413-4 |
| title | E-Insurance neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor |
| title_auth | E-Insurance neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor |
| title_exact_search | E-Insurance neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor |
| title_full | E-Insurance neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor Martin Jara/Torsten Bechmann |
| title_fullStr | E-Insurance neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor Martin Jara/Torsten Bechmann |
| title_full_unstemmed | E-Insurance neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor Martin Jara/Torsten Bechmann |
| title_short | E-Insurance |
| title_sort | e insurance neue geschaftsmodelle und virtuelle wertschopfungsstrukturen best practices im finanzdienstleistungssektor |
| title_sub | neue Geschäftsmodelle und virtuelle Wertschöpfungsstrukturen - best practices im Finanzdienstleistungssektor |
| topic | Electronic Commerce (DE-588)4592128-3 gnd Versicherungsbetrieb (DE-588)4063180-1 gnd |
| topic_facet | Electronic Commerce Versicherungsbetrieb Aufsatzsammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009638476&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV013291496 |
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