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Cover Image
Use, needs and determinants of performance information: case studies in local social services departments
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Bibliographic Details
Main Author: Jansen, Erik Pieter (Author)
Format: Thesis/Dissertation Book
Language:English
Published: Capelle a/d IJssel Labyrinth Publ. 2000
Series:Theses on systems, organization and management
Subjects:
Gemeentelijke sociale diensten
Informatiebehoefte
Niet-commerciële dienstverlening
Prestaties
Social service > Netherlands > Case studies
Social service > Netherlands > Evaluation
Social work administration > Netherlands
Informationspolitik
Dienstleistungsangebot
Gemeindeverwaltung
Sozialdienst
Niederlande
Fallstudiensammlung
Hochschulschrift
Links:http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009533209&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Physical Description:IX, 268 S.
ISBN:9072591771
Staff View

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Record in the Search Index

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adam_text Contents Chapter 1: Introduction and research questions 1 1.1 Practical relevance 1 1.2 Definitions 6 1.3 Performance measurement in for profit and not for profit organizations: a comparison 8 1.3.1 Markets 8 1.3.2 Politics 13 1.4 Needs for performance information 15 1.5 Research questions, plan of the book 18 Chapter 2: Throughput based performance information in governmental organizations 21 2.1 Introduction 21 2.2 A contingent approach to applying throughput based performance information systems 21 2.3 Throughput based performance measurement 34 2.4 Opening up the black box: how it can be done 39 2.5 Conclusions 42 Chapter 3: Methodology, methods, cases and procedures 43 3.1 Choosing a controversial method 43 3.2 Evaluating the case study method 49 3.2.1 Case research and generalization 49 3.2.2 Validity 52 3.2.3 Reliability 56 3.2.4 Verifiability 57 3.3 Local social services departments 58 3.3.1 Regulations 58 3.3.2 Purposes 62 3.3.3 Primary processes 62 3.3.4 Reasons to investigate local social services departments .... 65 3.4 Selecting municipalities 68 3.5 Throughput based performance measurement and unit costs: an illustration 70 3.6 Summary 79 vii Chapter 4: Measuring needs for performance information 81 4.1 Introduction 81 4.2 Assessing needs for performance information: method and procedures 82 4.2.1 Concepts: information prices and information budget 84 4.2.2 Determining the information budget 86 4.2.3 Actual use and perceived quality of existing performance information 89 4.2.4 Sketching management reports 90 4.2.5 Selecting respondents 97 4.3 A description of existing performance reports 106 4.3.1 The contents of performance reports 106 4.3.2 The amount of information: prices, levels of aggregation, pages and frequencies 112 4.4 Summary 117 Chapter 5: Evaluating existing performance information 119 5.1 Introduction 119 5.2 Using performance reports 119 5.2.1 Receiving documents 119 5.2.2 Using performance reports 125 5.2.3 Interpretation 130 5.3 Quality of performance information 137 5.3.1 Perceptions on quality 137 5.3.2 Interpretation 147 5.4 Evaluating the quantity of performance information 150 5.4.1 Performance information for managers 151 5.4.2 Management reports for the Municipal Executive 154 5.4.3 Interpretation 156 5.5 Conclusions 162 viii Chapter 6: Assessing information needs: results and interpretations 165 6.1 Assessing information budgets 165 6.2 Spending the information budget 170 6.2.1 Information needs: individual views 170 6.2.2 Information needs: organizational pictures 190 6.3 Comparing information needs with existing performance information 202 6.3.1 Utrecht 203 6.3.2 Eindhoven 207 6.3.3 Groningen 211 6.4 Conclusions 214 Chapter 7: Conclusions 217 7.1 Research questions and methods 217 7.2 Results 222 7.2.1 Using performance information 222 7.2.2 Information needs 227 7.3 An evaluation of the method to assess information needs 230 7.3.1 Consistency 230 7.3.2 The assessment of information load 233 7.3.3 Assumed rationality 234 7.4 Summary 234 Bibliography 237 Appendix 1: List of social security jargon 257 Appendix 2: List of interviews 259 Samenvatting 261 ix
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series2 Theses on systems, organization and management
spellingShingle Jansen, Erik Pieter
Use, needs and determinants of performance information case studies in local social services departments
Gemeentelijke sociale diensten gtt
Informatiebehoefte gtt
Niet-commerciële dienstverlening gtt
Prestaties gtt
Social service Netherlands Case studies
Social service Netherlands Evaluation
Social work administration Netherlands
Informationspolitik (DE-588)4123427-3 gnd
Dienstleistungsangebot (DE-588)4224244-7 gnd
Gemeindeverwaltung (DE-588)4019990-3 gnd
Sozialdienst (DE-588)4077559-8 gnd
subject_GND (DE-588)4123427-3
(DE-588)4224244-7
(DE-588)4019990-3
(DE-588)4077559-8
(DE-588)4042203-3
(DE-588)4522595-3
(DE-588)4113937-9
title Use, needs and determinants of performance information case studies in local social services departments
title_auth Use, needs and determinants of performance information case studies in local social services departments
title_exact_search Use, needs and determinants of performance information case studies in local social services departments
title_full Use, needs and determinants of performance information case studies in local social services departments Erik Pieter Jansen
title_fullStr Use, needs and determinants of performance information case studies in local social services departments Erik Pieter Jansen
title_full_unstemmed Use, needs and determinants of performance information case studies in local social services departments Erik Pieter Jansen
title_short Use, needs and determinants of performance information
title_sort use needs and determinants of performance information case studies in local social services departments
title_sub case studies in local social services departments
topic Gemeentelijke sociale diensten gtt
Informatiebehoefte gtt
Niet-commerciële dienstverlening gtt
Prestaties gtt
Social service Netherlands Case studies
Social service Netherlands Evaluation
Social work administration Netherlands
Informationspolitik (DE-588)4123427-3 gnd
Dienstleistungsangebot (DE-588)4224244-7 gnd
Gemeindeverwaltung (DE-588)4019990-3 gnd
Sozialdienst (DE-588)4077559-8 gnd
topic_facet Gemeentelijke sociale diensten
Informatiebehoefte
Niet-commerciële dienstverlening
Prestaties
Social service Netherlands Case studies
Social service Netherlands Evaluation
Social work administration Netherlands
Informationspolitik
Dienstleistungsangebot
Gemeindeverwaltung
Sozialdienst
Niederlande
Fallstudiensammlung
Hochschulschrift
url http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009533209&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv AT jansenerikpieter useneedsanddeterminantsofperformanceinformationcasestudiesinlocalsocialservicesdepartments
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