Use, needs and determinants of performance information: case studies in local social services departments
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Hochschulschrift/Dissertation Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Capelle a/d IJssel
Labyrinth Publ.
2000
|
| Schriftenreihe: | Theses on systems, organization and management
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009533209&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | IX, 268 S. |
| ISBN: | 9072591771 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Chapter 1: Introduction and research questions 1
1.1 Practical relevance 1
1.2 Definitions 6
1.3 Performance measurement in for profit and not for profit
organizations: a comparison 8
1.3.1 Markets 8
1.3.2 Politics 13
1.4 Needs for performance information 15
1.5 Research questions, plan of the book 18
Chapter 2: Throughput based performance information in
governmental organizations 21
2.1 Introduction 21
2.2 A contingent approach to applying throughput based
performance information systems 21
2.3 Throughput based performance measurement 34
2.4 Opening up the black box: how it can be done 39
2.5 Conclusions 42
Chapter 3: Methodology, methods, cases and procedures 43
3.1 Choosing a controversial method 43
3.2 Evaluating the case study method 49
3.2.1 Case research and generalization 49
3.2.2 Validity 52
3.2.3 Reliability 56
3.2.4 Verifiability 57
3.3 Local social services departments 58
3.3.1 Regulations 58
3.3.2 Purposes 62
3.3.3 Primary processes 62
3.3.4 Reasons to investigate local social services departments .... 65
3.4 Selecting municipalities 68
3.5 Throughput based performance measurement and unit
costs: an illustration 70
3.6 Summary 79
vii
Chapter 4: Measuring needs for performance information 81
4.1 Introduction 81
4.2 Assessing needs for performance information:
method and procedures 82
4.2.1 Concepts: information prices and information budget 84
4.2.2 Determining the information budget 86
4.2.3 Actual use and perceived quality of existing
performance information 89
4.2.4 Sketching management reports 90
4.2.5 Selecting respondents 97
4.3 A description of existing performance reports 106
4.3.1 The contents of performance reports 106
4.3.2 The amount of information: prices, levels of
aggregation, pages and frequencies 112
4.4 Summary 117
Chapter 5: Evaluating existing performance information 119
5.1 Introduction 119
5.2 Using performance reports 119
5.2.1 Receiving documents 119
5.2.2 Using performance reports 125
5.2.3 Interpretation 130
5.3 Quality of performance information 137
5.3.1 Perceptions on quality 137
5.3.2 Interpretation 147
5.4 Evaluating the quantity of performance information 150
5.4.1 Performance information for managers 151
5.4.2 Management reports for the Municipal Executive 154
5.4.3 Interpretation 156
5.5 Conclusions 162
viii
Chapter 6: Assessing information needs: results and interpretations 165
6.1 Assessing information budgets 165
6.2 Spending the information budget 170
6.2.1 Information needs: individual views 170
6.2.2 Information needs: organizational pictures 190
6.3 Comparing information needs with existing performance
information 202
6.3.1 Utrecht 203
6.3.2 Eindhoven 207
6.3.3 Groningen 211
6.4 Conclusions 214
Chapter 7: Conclusions 217
7.1 Research questions and methods 217
7.2 Results 222
7.2.1 Using performance information 222
7.2.2 Information needs 227
7.3 An evaluation of the method to assess information needs 230
7.3.1 Consistency 230
7.3.2 The assessment of information load 233
7.3.3 Assumed rationality 234
7.4 Summary 234
Bibliography 237
Appendix 1: List of social security jargon 257
Appendix 2: List of interviews 259
Samenvatting 261
ix
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| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| series2 | Theses on systems, organization and management |
| spellingShingle | Jansen, Erik Pieter Use, needs and determinants of performance information case studies in local social services departments Gemeentelijke sociale diensten gtt Informatiebehoefte gtt Niet-commerciële dienstverlening gtt Prestaties gtt Social service Netherlands Case studies Social service Netherlands Evaluation Social work administration Netherlands Informationspolitik (DE-588)4123427-3 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Gemeindeverwaltung (DE-588)4019990-3 gnd Sozialdienst (DE-588)4077559-8 gnd |
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| title | Use, needs and determinants of performance information case studies in local social services departments |
| title_auth | Use, needs and determinants of performance information case studies in local social services departments |
| title_exact_search | Use, needs and determinants of performance information case studies in local social services departments |
| title_full | Use, needs and determinants of performance information case studies in local social services departments Erik Pieter Jansen |
| title_fullStr | Use, needs and determinants of performance information case studies in local social services departments Erik Pieter Jansen |
| title_full_unstemmed | Use, needs and determinants of performance information case studies in local social services departments Erik Pieter Jansen |
| title_short | Use, needs and determinants of performance information |
| title_sort | use needs and determinants of performance information case studies in local social services departments |
| title_sub | case studies in local social services departments |
| topic | Gemeentelijke sociale diensten gtt Informatiebehoefte gtt Niet-commerciële dienstverlening gtt Prestaties gtt Social service Netherlands Case studies Social service Netherlands Evaluation Social work administration Netherlands Informationspolitik (DE-588)4123427-3 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Gemeindeverwaltung (DE-588)4019990-3 gnd Sozialdienst (DE-588)4077559-8 gnd |
| topic_facet | Gemeentelijke sociale diensten Informatiebehoefte Niet-commerciële dienstverlening Prestaties Social service Netherlands Case studies Social service Netherlands Evaluation Social work administration Netherlands Informationspolitik Dienstleistungsangebot Gemeindeverwaltung Sozialdienst Niederlande Fallstudiensammlung Hochschulschrift |
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