Assessing service quality: satisfying the expectations of library customers
Gespeichert in:
Beteiligte Personen: | , |
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Format: | Buch |
Sprache: | Englisch |
Veröffentlicht: |
Chicago [u.a.]
American Library Assoc.
1998
|
Schlagwörter: | |
Umfang: | XVII, 243 S. graph. Darst. |
ISBN: | 0838934897 |
Internformat
MARC
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050 | 0 | |a Z711 | |
082 | 0 | |a 025.5 | |
084 | |a AN 77500 |0 (DE-625)6313: |2 rvk | ||
084 | |a 24,1 |2 ssgn | ||
100 | 1 | |a Hernon, Peter |e Verfasser |4 aut | |
245 | 1 | 0 | |a Assessing service quality |b satisfying the expectations of library customers |c Peter Hernon and Ellen Altman |
264 | 1 | |a Chicago [u.a.] |b American Library Assoc. |c 1998 | |
300 | |a XVII, 243 S. |b graph. Darst. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
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Datensatz im Suchindex
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any_adam_object | |
author | Hernon, Peter Altman, Ellen |
author_facet | Hernon, Peter Altman, Ellen |
author_role | aut aut |
author_sort | Hernon, Peter |
author_variant | p h ph e a ea |
building | Verbundindex |
bvnumber | BV012456602 |
callnumber-first | Z - Library Science |
callnumber-label | Z711 |
callnumber-raw | Z711 |
callnumber-search | Z711 |
callnumber-sort | Z 3711 |
callnumber-subject | Z - Books and Writing |
classification_rvk | AN 77500 |
ctrlnum | (OCoLC)246313433 (DE-599)BVBBV012456602 |
dewey-full | 025.5 |
dewey-hundreds | 000 - Computer science, information, general works |
dewey-ones | 025 - Operations of libraries and archives |
dewey-raw | 025.5 |
dewey-search | 025.5 |
dewey-sort | 225.5 |
dewey-tens | 020 - Library and information sciences |
discipline | Allgemeines |
format | Book |
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id | DE-604.BV012456602 |
illustrated | Illustrated |
indexdate | 2024-12-20T10:30:36Z |
institution | BVB |
isbn | 0838934897 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008452903 |
oclc_num | 246313433 |
open_access_boolean | |
owner | DE-12 DE-473 DE-BY-UBG DE-525 |
owner_facet | DE-12 DE-473 DE-BY-UBG DE-525 |
physical | XVII, 243 S. graph. Darst. |
publishDate | 1998 |
publishDateSearch | 1998 |
publishDateSort | 1998 |
publisher | American Library Assoc. |
record_format | marc |
spelling | Hernon, Peter Verfasser aut Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman Chicago [u.a.] American Library Assoc. 1998 XVII, 243 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bibliothek (DE-588)4006439-6 gnd rswk-swf Benutzung (DE-588)4144483-8 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Benutzung (DE-588)4144483-8 s Leistungsmessung (DE-588)4167290-2 s DE-604 Altman, Ellen Verfasser aut |
spellingShingle | Hernon, Peter Altman, Ellen Assessing service quality satisfying the expectations of library customers Bibliothek (DE-588)4006439-6 gnd Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd |
subject_GND | (DE-588)4006439-6 (DE-588)4144483-8 (DE-588)4167290-2 |
title | Assessing service quality satisfying the expectations of library customers |
title_auth | Assessing service quality satisfying the expectations of library customers |
title_exact_search | Assessing service quality satisfying the expectations of library customers |
title_full | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
title_fullStr | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
title_full_unstemmed | Assessing service quality satisfying the expectations of library customers Peter Hernon and Ellen Altman |
title_short | Assessing service quality |
title_sort | assessing service quality satisfying the expectations of library customers |
title_sub | satisfying the expectations of library customers |
topic | Bibliothek (DE-588)4006439-6 gnd Benutzung (DE-588)4144483-8 gnd Leistungsmessung (DE-588)4167290-2 gnd |
topic_facet | Bibliothek Benutzung Leistungsmessung |
work_keys_str_mv | AT hernonpeter assessingservicequalitysatisfyingtheexpectationsoflibrarycustomers AT altmanellen assessingservicequalitysatisfyingtheexpectationsoflibrarycustomers |