Verfügbarkeit: Corporate information systems management

Corporate information systems management: the issues facing senior executives

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Bibliographische Detailangaben
Beteiligte Personen:	Applegate, Lynda M. (VerfasserIn), McFarlan, Franklin Warren 1937- (VerfasserIn), McKenney, James L. (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Chicago [u.a.] Irwin 1996
Ausgabe:	4. ed.
Schlagwörter:	Management informatiesystemen Sistemas de informacao Sistemas de información en administración Systèmes d'information - Gestion Systèmes d'information de gestion Technologie de l'information - Gestion Information technology > Management Management information systems Information resources management Information technology > Management > Case studies Betriebliches Informationssystem Management Informationstechnik Managementinformationssystem Fallstudiensammlung
Links:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008359167&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	XVI, 334 S.
ISBN:	0256182132

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Datensatz im Suchindex

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adam_text	Contents Preface vii 1. The Challenge of Information Systems Technology 1 Introduction to IT Management 1 Concepts of IT Management 3 Challenges in Managing IT Assimilation 4 A Young Technology 4 Technological Growth 5 IT End User Coordination 5 Specialization 6 Shift in Focus 7 Questions from Senior Management 7 Issues in Information Technology 10 The IT Environment 10 IT Architecture and Organization 12 Management Processes 13 Project Management 14 IT Strategy 15 The IT Business 15 Conclusion 16 Case 1 1: Verifone: The Transaction Automation Company 17 Case 1 2: A Tale of Two Airlines in the Information Age: Or Why the Spirit of King George III Is Alive and Well! 42 2. Manageable Trends 45 Underlying Themes 45 Theme 1: Strategic Impact 46 A Contingency Approach to IT Management 50 ix x Contents Theme 2: Integrating Changing Technology Platforms 56 Theme 3: Assimilating Emerging Technologies 57 Phase 1. Technology Identification and Investment 58 Phase 2. Technological Learning and Adaptation 58 Phase 3. Rationalization/Management Control 59 Phase 4. Maturity/Widespread Technology Transfer 59 Theme 4: Sourcing Policies for the IT Value Chain 60 Theme 5: Applications Development Process 62 Design 64 Construction 64 Implementation 65 Operation 66 Maintenance 66 Theme 6: Partnership of Three Constituencies 68 IT Management 68 User Management 68 General Management 69 Summary 69 Case 2 1: KPMG Peat Marwick: The Shadow Partner 72 3. Effects of IT on Competition 83 Analyzing Impact 84 Forces That Shape Strategy 85 Search for Opportunity 88 Analyzing the Value Chain for IT Opportunities 93 Inbound Logistics 93 Operations and Product Definition 95 Outbound Logistics 95 Marketing and Sales 96 After Sales Service 97 Corporate Infrastructure 97 Human Resources 98 Technology Development 98 Procurement 99 The Risks of Information Systems Success 99 Problems and Evaluations 99 Assessing Competitor Risk 101 The Challenge 105 A New Point of View Is Required 105 Planning Issues 106 Confidentiality and Competition 107 Evaluating Expenditures 107 The IT Management Partnership 108 Contents xi Opening Questions 108 A Final Thought 109 Case 3—1: Canadian Airlines (A): Reservations About Its Future (A) 109 Case 3 2: Burlington Northern: The Ares Decision (A) 122 Case 3 3: Burlington Northern: The Ares Decision (B) 146 4. Electronic Commerce: From Interorganizational Systems to the Internet 154 The Evolution of Interorganizational Systems 156 IOS Evolution at American Hospital Supply (AHSC) 156 IOS Evolution at American Airlines 159 Patterns of Interaction among IOS Participants 162 Levels of IOS Control 163 From Proprietary IOS to Ubiquitous Platforms for Electronic Commerce 165 Making Sense of Market Relationships 170 IOS and Producer Relationships 172 IOS and the Changing Buyer Seller Relationship 176 Managing the Evolution of Technology 180 Maintaining a Secure Environment for Doing Business 181 Developing and Maintaining Information Partnerships 184 The Allegis Example 184 Benefits of Information Partnering 185 Types of Information Partnership 186 Summary 189 Case 4 1: Singapore Tradenet: A Tale of One City 190 Case 4 2: Singapore Leadership: A Tale of One City 206 Case 4 3: Hong Kong Tradelink: News from the Second City 208 Case 4 4: Open Market, Inc. 216 Case 4 5: Procter Gamble: Improving Consumer Value through Process Design 240 5. Information, Organization, and Control 258 The Organization Design Challenge of the 1990s 258 From Control to Learning 262 From Autonomy to Collaboration 266 Information, Organization, and Control in a Retail Bank 271 Information, Organization, and Control in the Supermarket 272 Targeted Opportunities 273 Communicating Organizational Priorities 273 xii Contents Meaningful Budgets 274 Effective Incentive Systems 275 Solutions for Production 276 Facts to Make the Sale 277 Adaptation to Change 277 Summary 278 Case 5 1: Mrs. Fields, Inc. (1977 1987) 279 Case 5 2: Frito Lay, Inc.: A Strategic Transition (1980 1986) 292 Case 5 3: Frito Lay, Inc.: A Strategic Transition Abridged (1987 1992) 321 6. IT Architecture: Evolution and Alternatives 350 The Evolution of IT Architecture 353 Era 1—The Mainframe (1950s to 1970s) 355 Era 2—The Microcomputer (Late 1970s and 1980s) 359 Era 3—Distributed Information Systems (Late 1980s to Present) 360 Era 4—Ubiquitous 363 Value Creation in a Distributed IT Environment 364 IT Architecture Implementation Issues in the 1990s 371 Merging the Islands of Automation 371 Managing Global Telecommunications 374 Managing the IT Legacy 375 Assimilating Emerging Information Technologies 376 Summary 380 Case 6 1: H. E. Butt Grocery Company: A Leader in ECR Implementation (Abridged) 381 Case 6 2: American Airlines: The InterAACT Project (A) 398 Case 6 3: Air Products and Chemicals, Inc.: MIS Reorganization (A) and Project ICON (A) Abridged 414 7. Organizing and Leading the Information Technology Function 433 Organization Issues in IT Development 433 Some Examples 435 Implications 437 Pressures toward User Dominance 437 Pent Up User Demand 437 Competitive and Service Growth in the IT Market 438 User Control 439 Fit with the Organization 439 User Learning 440 Summary 440 Contents xiii Pressures toward IT Control 440 Staff Professionalism 440 Feasibility Study Concerns 442 Corporate Database System 443 Fit with the Corporate Structure and Strategy 444 Cost Analysis 444 Summary 445 Coordination and Location of IT Policy 445 IT Responsibilities 446 User Responsibilities 447 General Management Support and Policy Overview 448 Summary 449 Case 7 1: Air Products and Chemicals, Inc.: Project ICON (D) 451 8. Information Technology Operations 461 Changing Operations Environment 462 A Focused Service Organization Alternative—An Example 463 Alternative Organizations 464 Developing an Operations Strategy 465 Technology Planning 466 Measuring and Managing Capacity 472 Managing the IT Operations Workforce 474 Selection Factors for Operations Manager and Staff 476 Human Issues in Managing the Workforce 477 Production Planning and Control 478 Setting Goals 478 Establishing Priorities 478 Strategic Impact of IT Operations 479 Implementing Production Control and Measurement 480 Security 481 Privacy 482 The Roots of the Privacy Issue 483 The Implications 484 Summary 487 Case 8 1: Aerospace Technology Manufacturing, Inc.: Industry, Company, and I/S Transitions 488 9. Information Technology Management Processes 507 Management Control 507 IT Evolution and Management Control 509 Software Issues 509 Operations Issues 509 Corporate Control Process 511 xiv Contents Strategic Impact of IT on the Corporation 512 Looking Ahead: Other Aspects of Control 513 Results Control Architecture 514 Unallocated Cost Center 514 Allocated Cost Center and Charge Out 515 Profit Center 520 Financial Reporting Process 521 Nonfinancial Reporting Process 523 IT Audit Function 524 Summary 525 Planning—A Contingent Focus 525 Pressures toward IT Planning 526 External (Corporate) Pressures 526 Internal (IT Process) Pressures 528 Limitations on IT Planning Results 530 Planning as a Resource Drain 530 Fit to Corporate Culture 531 Strategic Impact of IT Activities 531 Mismatches: Using the Strategic Grid 531 Corporate Environmental Factors That Influence Planning 535 Summary 537 Case 9 1: Toyworld: Information Technology Planning 539 10. Managing the Information Technology Resource through Strategic Partnerships 553 Why Outsourcing Alliances Are So Difficult 554 Outsourcing in Retrospect 555 Outsourcing in the 1990s 556 What Drives Outsourcing? 557 When to Outsource IT 562 Position on the Strategic Grid 562 Development Portfolio 563 Organizational Learning 565 A Firm s Position in the Market 566 Current IT Organization 566 Structuring the Alliance 566 Contract Flexibility 567 Standards and Control 567 Areas to Outsource 568 Cost Savings 569 Supplier Stability and Quality 569 Management Fit 570 Conversion Problems 570 Contents xv Managing the Alliance 571 The CIO Function 571 Performance Measurements 572 Mix and Coordination of Tasks 572 Customer Outsourcer Interface 573 Case 10 1: Xerox: Outsourcing Global Information Technology Resources 574 Case 10 2: General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A + B, Abridged) 600 11. A Portfolio Approach to Information Technology , Development 624 Project Risk 625 Elements of Project Implementation Risk 625 Project Categories and Degree of Risk 627 Assessing Risk of Individual Projects 628 Portfolio Risk 631 Summary 631 Project Management: A Contingency Approach 632 Management Tools 632 Influences on Tool Selection 633 Relative Contribution of Management Tools 638 Summary 638 Case 11 1: Profiling at National Mutual (A) 640 Case 11 2: Profiling at National Mutual (B) 658 Case 11 3: Chemical Bank: Technology Support for Cooperative Work 661 12 Transnational IT Issues 684 Information Technology Impact on Transnational Firms 686 Geographic Transfer of Work 686 Global Networking and Expertise Sharing 687 Global Service Levels 687 Time Based Competition 688 Cost Reduction 688 Country Diversity 689 Sociopolitical 689 Language 689 Local Constraints 689 Economics 690 Currency Issues 690 Autonomy 690 xvi Contents National Infrastructure 691 Summary 691 National IT Environment Issues 691 Availability of IT Professional Staff 691 Central Telecommunications 692 National IT Strategy 692 General Level of IT Sophistication 693 Size of Local Market 693 Data Export Control 693 Technological Awareness 694 Summary 694 Corporate Factors Affecting IT Requirements 694 Nature of the Firm s Business 695 Strategic Impact of IT 696 Corporate Organization 696 Company Technical and Control Characteristics 697 Other Considerations 698 Transnational IT Policy Issues 698 Guidance on Architecture 698 Central Hardware/Software Concurrence or Approval 699 Central Approval of Software Standards and Feasibility Studies 699 Central Software Development 700 IT Communications 701 Staff Rotation 702 Consulting Services 703 Central IT Processing Support 703 Technology Appraisal Program—An Example 704 Summary 705 Case 12 1: Colliers International Property Consultants 706 Case 12 2: Azucar, S.A.: (1973 1977) 722 13. The IT Business 738 The IT Business Analogy 738 The IT Marketing Mix 740 The Products 740 The IT Consumer 742 Costs 744 Channels of Distribution 746 Competition 748 Promotion 748 Price 749 The Role of the Board of Directors 751 Contents xvii The Role of the IT Chief Executive Officer 752 Summary 753 Case 13 1: Avalon Information Services, Inc. 754 Case 13 2: Agrico, Inc: A Software Dilemma 768 Annotated Bibliography 778 Index 783
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author	Applegate, Lynda M. McFarlan, Franklin Warren 1937- McKenney, James L.
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spellingShingle	Applegate, Lynda M. McFarlan, Franklin Warren 1937- McKenney, James L. Corporate information systems management the issues facing senior executives Management informatiesystemen gtt Sistemas de informacao larpcal Sistemas de información en administración Systèmes d'information - Gestion Systèmes d'information de gestion Technologie de l'information - Gestion Information technology -- Management Management information systems Information resources management Information technology -- Management -- Case studies Betriebliches Informationssystem (DE-588)4069386-7 gnd Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd Managementinformationssystem (DE-588)4074518-1 gnd
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title	Corporate information systems management the issues facing senior executives
title_auth	Corporate information systems management the issues facing senior executives
title_exact_search	Corporate information systems management the issues facing senior executives
title_full	Corporate information systems management the issues facing senior executives Lynda M. Applegate ; F. Warren McFarlan ; James L. McKenney
title_fullStr	Corporate information systems management the issues facing senior executives Lynda M. Applegate ; F. Warren McFarlan ; James L. McKenney
title_full_unstemmed	Corporate information systems management the issues facing senior executives Lynda M. Applegate ; F. Warren McFarlan ; James L. McKenney
title_short	Corporate information systems management
title_sort	corporate information systems management the issues facing senior executives
title_sub	the issues facing senior executives
topic	Management informatiesystemen gtt Sistemas de informacao larpcal Sistemas de información en administración Systèmes d'information - Gestion Systèmes d'information de gestion Technologie de l'information - Gestion Information technology -- Management Management information systems Information resources management Information technology -- Management -- Case studies Betriebliches Informationssystem (DE-588)4069386-7 gnd Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd Managementinformationssystem (DE-588)4074518-1 gnd
topic_facet	Management informatiesystemen Sistemas de informacao Sistemas de información en administración Systèmes d'information - Gestion Systèmes d'information de gestion Technologie de l'information - Gestion Information technology -- Management Management information systems Information resources management Information technology -- Management -- Case studies Betriebliches Informationssystem Management Informationstechnik Managementinformationssystem Fallstudiensammlung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008359167&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT applegatelyndam corporateinformationsystemsmanagementtheissuesfacingseniorexecutives AT mcfarlanfranklinwarren corporateinformationsystemsmanagementtheissuesfacingseniorexecutives AT mckenneyjamesl corporateinformationsystemsmanagementtheissuesfacingseniorexecutives

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