Information technology for management: making connections for strategic advantage
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
New York [u.a.]
Wiley
1999
|
| Ausgabe: | 2. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008307885&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | Getr. Zählung Ill. |
| ISBN: | 0471178985 |
Internformat
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| 245 | 1 | 0 | |a Information technology for management |b making connections for strategic advantage |c Efraim Turban ; Ephraim McLean ; James Wetherbe |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a New York [u.a.] |b Wiley |c 1999 | |
| 300 | |a Getr. Zählung |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
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| 650 | 7 | |a Informatietechnologie |2 gtt | |
| 650 | 4 | |a Information technology | |
| 650 | 7 | |a Management informatiesystemen |2 gtt | |
| 650 | 4 | |a Management information systems | |
| 650 | 4 | |a Systèmes d'information de gestion | |
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| 700 | 1 | |a Wetherbe, James R. |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1819343192928026624 |
|---|---|
| adam_text | PART I IT IN THE ORGANIZATION
1. Organizations, Environments, and Information
Technology 3
2. Information Technologies: Concepts and
Management 42
3. Strategic Information Systems 74
4. Business Process Reengineering and Information
Technology 112
Part II Networks and IT
5. Network Computing: Discovery, Communication,
and Collaboration 167
6. Electronic Commerce 209
7. Impacts of IT on Organizations, Individuals, and
Society 282
PART III USING IT
8. Transaction Processing, Innovative Functional
Systems, Supply Chain Integration 325
9. Supporting Management and Decision Making 382
10. Data and Knowledge Management 424
11. Intelligent Support Systems 467
PART IV MANAGING IT
12. Planning for Information Technology and Systems 517
13. Information Technology Economics 557
14. Systems Development 602
15. Managing Information Resources, Control,
and Security 645
Technology Guides
T.I Hardware 696
T.2 Software 721
T.3 Data and Databases 744
T.4 Telecommunications and the Internet 762
PARTI
IT in the Organization 1
l. Organizations, Environments, and
INFORMATION TECHNOLOGY 3
1.1 The New World of Business 4
Business Pressures 7
Technological Pressures 9
Organizational Responses 10
Information Systems and Information
Technology 17
1.2 Examples of Information Systems at Work
Worldwide 19
Managing Accounting Information Across Asia 20
Russians Live in Moscow and Work in
California 20
Tracking UPS Packages with Pen Computers 20
Mercy Hospital Provides Patient Focused
Care 21
Boeing Trains Its Employees Electronically 22
Integrating Finance, Manufacturing, and Sales
Increases Customer Satisfaction and Produc¬
tivity 23
Crime Fighting Information Technology 23
Maximizing the Value of John Deere s Pension
Fund 24
Web based Information Systems at Oregon
State 24
Amazon.com Changes the Book Selling
Industry 2 5
1.3 Information Technology Developments and
Trends 25
General Technological Trends 26
Networked Computing 28
1.4 Why Should You Learn About Information
Technology? 31
Employment Opportunities in Information
Technology 32
1.5 Plan of the Book 33
Technology Guides (at the End of the Book) 34
Managerial Issues 35
2. INFORMATION TECHNOLOGIES: CONCEPTS
AND MANAGEMENT 42
2.1 Information Systems: Concepts and
Definitions 44
2.2 Classification of Information Systems 45
Classification by Organizational Structure 46
Classification by Functional Area 47
Classification by Support Provided 47
The Evolution of the Support System 48
Classification by System Architecture 52
2.3 Transactional and Functional
Processing 53
Transaction Processing 5 3
Functional Management Information
Systems 54
2.4 Operational, Managerial, and Strategic
Systems 55
Classification by the Activity Supported 5 5
The Relationship Between People and Information
Systems 56
2.5 Information Infrastructure and Architecture
58
Infrastructure 58
Architecture 59
New Architecture: Client/Server, Enterprisewide
Computing, Intranets, the Internet, and
Extranets 62
2.6 Managing Information Resources 65
Which Resources Are Managed by Whom? 65
What Is the Role of the Information Systems
Department? 66
Managing Relationships with End Users 67
Managerial Issues 68
3. Strategic information Systems 74
3.1 Strategic Advantage and Information
Technology 74
Strategic Information Systems 76
Elements of Strategic Management 77
3.2 Porter s Competitive Forces Model and
Strategies 82
The Model 82
Response Strategies 83
How the Model Is Used 8 5
3.3 Porter s Value Chain Analysis Model 88
How the Model Is Used 90
3.4 Strategic Information Systems Frame¬
works 92
Porter and Millar s Framework 92
Wiseman and MacMillan Framework 94
Bakos and Treacy Framework 94
Customer Resource Life Cycle Framework 95
3.5 A Framework for Global Competition 96
The Global Business Drivers Framework 96
3.6 Strategic Information Systems
Applications 97
Sustaining a Strategic Advantage 104
Managerial Issues 106
4. business process reengineering and
Information Technology 112
4.1 Basic Concepts and the Need for BPR 114
Definitions 116
When Is Business Process Reengineering
Needed? 117
Problem of the Stovepipe 119
Fragmented Piecemeal Systems 120
Integration 120
4.2 The Principles of BPR and the Role
of IT 122
Characteristics of Business Process
Reengineering 122
Methodologies and Frameworks for BPR 124
The Enabling Role of Information
Technology 124
4.3 BPR and Restructuring the Organi¬
zation 127
From Mass Production to Mass Custom¬
ization 128
Cycle Time Reduction 132
Restructuring Organizations 132
4.4 The Networked Organization 136
The Structure of Networked Organizations 136
Empowerment 138
Teams 140
4.5 Virtual Corporations 142
Definitions and Characteristics 142
The Virtual Corporations and Interorganizational
Information Systems 143
How IT Supports Virtual Corporations 143
Some Examples of IT Supported Virtual
Corporations 144
4.6 Total Quality Management and Reengineer
ing 145
Nothing Happens Until You Measure It 146
Relevance of Information Systems TQM 147
4.7 Implementing Reengineering 149
Redesign 149
Retool 151
Reorchestrate 153
Some Implementation Issues 155
When to Use BPR 155
Managerial Issues 156
PART II
Networks and it 165
5. Network Computing: discovery,
Communication,
and Collaboration 167
5.1 The Internet 169
Overview and Definitions 169
The Information Superhighway 170
Benefits of the Internet 173
Supporting Discovery: Using the Web 173
Supporting Communication 174
Factors Determining the Uses of Information
Technologies 175
..Supporting Collaboration 178
5.2 troupware Technology and Infrastruc
^ ture 179
Workflow and Screen sharing Systems 180
Visual Communications 181
Electronic Voice Communication 184
Group Decision Support Systems (GDSS) 186
Integrated Technologies and Lotus Notes/
Domino 189
The Intranet and the Extranet 193
5.3 Some Internet Implementation Topics 196
Internet Based Software Agents 196
Ethics on the Net 199
Managerial Issues 201
6. ELECTRONIC COMMERCE 209
6.1 Foundations of Electronic Commerce 211
Definitions, History, and Scope 211
Interorganizational Systems and Electronic
Markets 214
Benefits and Limitations of Electronic
Commerce 215
The Process and Future of Electronic
Commerce 219
6.2 Business to Consumer Applications 221
Advertising, Online Publishing, Push
Technology 221
Cyberbanking, Personal Finance, Stock
Trading 229
The Job Market, Auctions, Bids, and
Bartering 232
Travel and Real Estate 235
Electronic Retailing and Malls 236
A Non Internet Application 240
6.3 Business to Business Applications 241
Electronic Data Interchange (EDI) 241
Intranet Commerce 245
The Extranet 247
Other Business to Business Activities 249
6.4 Customers, Market Research, and Customer
Support 252
Customers and Their Behavior 252
Market Research 253
Customer Service 25A
Electronic Commerce Agents 255
6.5 Infrastructure, Payments, and Support 258
Electronic Commerce Infrastructure 258
Electronic Payments 259
Support Services 269
Legal and Security Issues 2 70
Implementation Issues 272
Managerial Issues 273
7. impacts of it on organizations,
Individuals, and Society 282
7.1 Does IT Have Only Positive Effects? 283
7.2 Ethical Issues 285
A Framework 285
Protecting Privacy 286
_ Protecting Intellectual Property 293
7.3 Impacts on Organizations 295
Structure, Authority, Power, and Job
Control 295
Personnel Issues 296
The Manager s Job 297
1A Impacts on Individuals at Work 298
Job Satisfaction 298
Dehumanization and Psychological Impacts 298
Impacts on Health and Safety 299
7.5 Societal Impacts and the Internet
Community 302
Opportunities for People with Disabilities 302
Quality of Life Improvements 303
The Internet (Electronic) Community 306
Information Technology and Employment
Level 307
Telecommuting 310
Other Impacts 312
Managerial Issues 313
PART III
USING IT 323
8. TRANSACTION PROCESSING, INNOVATIVE
FUNCTIONAL SYSTEMS, SUPPLY CHAIN
INTEGRATION 325
8.1 Functional Information Systems 326
Crossing Functional Boundaries 326
Porter s Value Chain Model and the Supply
Chain 328
Major Characteristics 328
8.2 Transaction Processing Information
Systems 330
Computerization of Routine Transaction
Processes 330
Activities and Methods of TPS 330
Client/Server and Internet Based TPS 332
Typical Tasks in Transaction Processing 333
8.3 Innovative IT Applications in the Functional
Areas 337
Managing Production/Operations and
Logistics 337
Managing Marketing and Sales 348
Channel Systems 348
Distribution Channels 352
Managing the Accounting and Finance
Systems 356
Managing Human Resources Systems 365
8.4 ERP and Integrated Information Systems
371
Reasons for Integration 371
Enterprise Resource Planning and SAP
Software 372
Managerial Issues 374
. SUPPORTING MANAGEMENT AND DECISION
MAKING 382
9.1 The Managers and Decision Making 384
The Manager s Job 384
Managerial Decisions and Computerized
Support 385
Modeling and Models 386
Computerized Decision Aids 390
A Framework for Computerized Decision
Support 393
9.2 Decision Support Systems 395
DSS Concepts 395
Characteristics and Capabilities ofDSS 398
Structure and Components 399
9.3 Corporate Level Decision Support 403
Organizational Decision Support Systems 403
Executive Information (Support) Systems 404
Capabilities and Characteristics of BIS 406
9.4 Advanced Decision Support Topics 410
Online Analytical Processing 410
Simulation and Visual Interactive Decision
Making 411
The DSS, E1S, and Internet Connection 414
Supporting Idea Generation and Creativity 41
Managerial Issues 417
10. DATA AND KNOWLEDGE MANAGEMENT
424
10.1 Data Management: A Critical Success
Factor 426
The Difficulties and the Process 426
Data Sources and Collection 427
Data Quality 430
Multimedia and Object Oriented Data¬
bases 431
Document Management 433
10.2 Data Warehousing, Mining, and
Analysis 435
Transaction versus Analytical Processing 43
The Data Warehouse and Marts 437
Knowledge Discovery, Analysis, and
Mining 440
10.3 Data Visualization Technologies 445
Data Visualization 446
Multidimensionality 447
Geographical Information Systems 449
10.4 Marketing Databases in Action 452
The Marketing Transaction Database 452
Implementation Examples 454
10.5 Knowledge Management 456
Knowledge Bases and Organizational
Learning 456
Implementing Knowledge Management
Systems 457
Managerial Issues 460
ll. Intelligent Support Systems 467
11.1 Intelligent Systems and Artificial
Intelligence 469
Artificial Intelligence and Intelligent
Behavior 469
Comparing Artificial and Natural
Intelligence 470
Conventional versus AI Computing 471
The Commercial Artificial Intelligence
Field 472
11.2 Expert Systems 478
Concepts of Expert Systems 478
Benefits of Expert Systems 480
The Limitations 482
Processes and Components of Expert
Systems 483
Illustrative Applications 486
Expert Systems and the Internet/Intranet 488
5 11.3 Other Intelligent Systems: From Voice to
Neural Computing 489
Natural Language Processing and Voice
Technology 490
Neural Computing 493
Fuzzy Logic 497
11.4 Intelligent Agents 498
Characteristics of Intelligent Agents 499
What Can Intelligent Agents Do? 499
Applications of Intelligent Agents 502
Software Supported Creativity 503
11.5 Emerging Technology: Virtual Reality
504
What is Virtual Reality? 504
How Does Virtual Reality Work? 504
Virtual Reality and Decision Making 507
Managerial Issues 507
PART IV
MANAGING IT 515
12. PLANNING FOR INFORMATION TECHNOL¬
OGY and Systems 517
12.1 IT Planning—A Critical Issue for
Business 518
Business/Importance and Content 519
The Evolution of IT Planning 520
Issues in IT Planning 521
A Four Stage Model of IT Planning 523
12.2 Strategic Information Planning 525
Business Systems Planning (BSP) 526
Stages of IT Growth 528
Ends/Means Analysis 530
Critical Success Factors 530
12.3 Information Requirements Analysis 531
Conducting a Requirements Analysis 532
Using the Requirements Analysis for
Planning 533
Resource Allocation 533
Project Planning 534
12.4 Planning Information Technology
Architectures 534
Centralized Architecture 535
Noncentralized Computing 537
Client/Server A rchitecture 538
IT Infrastructure Considerations 541
Choosing Among Architecture Options 542
End User Computing Architecture
Issues 545
Reengineering Legacy Systems 546
12.5 Other Issues in Planning 547
Guidelines for IT Planning 547
Interorganizational and International
Systems 549
Managerial Issues 550
13. INFORMATION TECHNOLOGY ECONOMICS
557
13.1 Economic and Financial Trends 558
Technological and Financial Trends 559
The Productivity Paradox 561
Explaining the Productivity Paradox 561
13.2 Evaluating IT: Benefits, Costs, and
Performance 566
The Value of Information in Decision
Making 567
Evaluating Automation by Cost Benefit
Analyses 568
Evaluating IT Infrastructure Through Bench¬
marks 570
Evaluating IT Performance: Service Level
Agreements 572
Other Methods and Commercial Services 572
13.3 Evaluating IT: Perspectives on Intangible
Benefits 574
Assessing Intangible Benefits 574
Value Analysis 575
Information Economics 576
Management by Maxim for IT Infra¬
structure 578
Option Valuation of IT Investments 580
13.4 Accounting for Costs: Chargeback and
Outsourcing 580
Chargeback 582
Outsourcing as an Economic Strategy 583
13.5 Other Economic Aspects of Information
Technology 589
Negative Impacts of Failures and
Runaways 589
The New Economics of IT 592
Increasing Returns 592
Market Transformation Through New
Technologies 59 4
Managerial issues 595
14. SYSTEMS DEVELOPMENT 602
14.1 The Concept of a Systems Development
Life Cycle 603
What Is a Systems Development Life
Cycle? 604
An Eight Stage SDLC 605
Traditional versus Modern SDLCs 610
14.2 Methods for Complex or Quickly Needed
Systems 612
Prototyping 612
Rapid Application Development 614
Object Oriented Development 616
14.3 Systems Developed Outside the IS
Department 618
End User Development 618
Trends Favoring End User Development 619
Problems with End User Development, and
Suggested Solutions 621
Application Software Packages and Out¬
sourcing 624
14.4 Comparing Alternatives for Acquiring New
Systems 626
Desirable Outcomes and Implementation
Issues 626
Management Considerations 629
14.5 Some Important Systems Development
Issues 630
Building Internet and Intranet Appli¬
cations 630
Java, a Promising Tool 631
CASE Tools 632
Software Quality Improvement and
IS 9000 633
Project Planning 634
Managerial Issues 638
15. MANAGING INFORMATION RESOURCES,
CONTROL, AND SECURITY 645
15.1 The Information Systems Depart¬
ment 647
Information Resources 647
The IS Department in the Organization 647
The IS Department and End Users 649
Fostering the ISD/End User Relation¬
ship 650
The Steering Committee 650
Service Level Agreements 6 51
The Information Center 652
15.2 Managing the IS Department 652
The Chief Information Officer 653
The Organizational Structure of the IS Depart
ment 655
15.3 IS Vulnerability and Computer
Crimes 659
Information Systems Breakdowns 660
Systems Vulnerability 661
Computer Crimes 663
15.4 Protecting Information Systems 666
Security and the Role of Controls 666
General and Application Controls 667
Network Protection and Firewalls 672
Auditing Information Systems 675
Implementing Controls 677
Disaster Recovery Planning 678
Risk Management and Cost Benefit
Analysis 680
Control and Security in the Twenty First
Century 681
15.5 A Future Issue 683
The Year 2000 Problem 683
Conclusion to the Book 686
Managerial Issues 688
FECHNOLOGY GUIDES
r.l HARDWARE 696
Tl.l What Is a Computer System? 697
Representing Data, Pictures, Time, and Size in t
Computer 697
T1.2 The Evolution of Computer Hard¬
ware 699
Fifth Generation Computers 699
Future Generations 700
T 1.3 Types of Computers 700
Supercomputers 700
Mainframes 701
Minicomputers 701
Workstations 702
Microcomputers 702
Network Computers and Terminals 703
T1.4 The Microprocessor and Primary
Storage 704
The Central Processing Unit 704
Primary Storage 705
Buses 705
Control Unit 705
Arithmetic Logic Unit 706
Microprocessor Speed 707
Parallel Processing 707
Microprocessor Evolution 708
Microprocessor Architecture 709
T1.5 Input/Output Devices 709
Secondary Storage 709
Input Devices 712
Source Data Automation 715
Output Devices 717
Multimedia 719
T.2 SOFTWARE 721
T2.1 Types of Software 722
T2.2 Application Software 723
Types of Application Software 723
General Purpose Application Programs 723
T2.3 Systems Software 727
System Control Programs 727
System Support Programs 730
System Development Programs 730
T2.4 Programming Languages 731
The Evolution of Programming
Languages 731
High Level Languages 732
New Programming Languages 734
Internet Oriented Languages 737
T2.5 Software Development and CASE
Tools 739
G4S£ 739
T2.6 Software Issues and Trends 741
i Software Licensing 742
Software Upgrades 742
Shareware and Freeware 742
Software Selection 742
T.3 DATA AND DATABASES 744
T3.1 File Management 745
Introduction to Files 745
Accessing Records from Computer Files 745
Problems Arising from the File Environ¬
ment 746
T3.2 Databases and Database Management
Systems 747
Databases 747
Database Management Systems 747
T3.3 Logical Data Organization 750
The Hierarchical Database Model 750
The Network Database Model 7 51
The Relational Database Model 752
Comparing the Three Basic Database
Models 753
T3.4 Creating Databases 755
Entity Relationship Modeling 755
Normalization of Relational Databases 756
T3.5 Emerging Database Models 757
The Object Oriented Database Model 757
Hypermedia Database Model 758
T3.6 Physical Database Organization 758
Database Topology 758
Physical Versus Logical Data View 759
T3.7 Database Management 760
T.4 TELECOMMUNICATIONS AND THE
INTERNET 762
T4.1 Telecommunication Concepts 763
Telecommunication System 763
Electronic Signals 764
Communications Processors 765
T4.2 Communications Media (Channels) 766
Cable Media 766
Wireless Media 768
Characteristics of Communications Media 111
Transmission Direction 773
Transmission Mode 113
Transmission Accuracy 114
T4.3 Network Architecture: Protocols, Stan¬
dards, Interfaces, and Topologies 774
Protocols 774
Communication Standards 115
Interfaces 111
Network Topology 111
Network Size 779
T4.4 Network Processing: Open Systems and
Enterprise Networking 781
Client/Server Architecture 181
Peer to Peer Architecture 783
Open Systems and Enterprise
Networking 783
T4.5 The Internet 784
What Is the Internet? 784
Brief History 785
Basic Characteristics and Capabilities 785
The TCP/IP Protocol 786
Internet Resources 786
Wide Area Information Servers (WAIS) 787
Browsing and the World Wide Web 181
Creating Web Documents 181
Search Engines 188
Internet Addresses 788
Gopher 188
Downloading Software and Files 789
Electronic Mail 789
Chat Programs 790
Newsgroups 790
Mailing Lists and Electronic Bulletin
Boards 791
Glossary Gl
Photo Credits PI
Name Index Nil
Subject Index SI1
Global Index Gil
|
| any_adam_object | 1 |
| author | Turban, Efraim 1930- McLean, Ephraim R. Wetherbe, James R. |
| author_GND | (DE-588)13563024X |
| author_facet | Turban, Efraim 1930- McLean, Ephraim R. Wetherbe, James R. |
| author_role | aut aut aut |
| author_sort | Turban, Efraim 1930- |
| author_variant | e t et e r m er erm j r w jr jrw |
| building | Verbundindex |
| bvnumber | BV012259705 |
| callnumber-first | T - Technology |
| callnumber-label | T58 |
| callnumber-raw | T58.6 |
| callnumber-search | T58.6 |
| callnumber-sort | T 258.6 |
| callnumber-subject | T - General Technology |
| classification_rvk | QH 500 QP 345 |
| ctrlnum | (OCoLC)833450415 (DE-599)BVBBV012259705 |
| dewey-full | 658.4/038/011 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038/011 |
| dewey-search | 658.4/038/011 |
| dewey-sort | 3658.4 238 211 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| id | DE-604.BV012259705 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T10:27:10Z |
| institution | BVB |
| isbn | 0471178985 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008307885 |
| oclc_num | 833450415 |
| open_access_boolean | |
| owner | DE-703 |
| owner_facet | DE-703 |
| physical | Getr. Zählung Ill. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Wiley |
| record_format | marc |
| spellingShingle | Turban, Efraim 1930- McLean, Ephraim R. Wetherbe, James R. Information technology for management making connections for strategic advantage Informatietechnologie gtt Information technology Management informatiesystemen gtt Management information systems Systèmes d'information de gestion Managementinformationssystem (DE-588)4074518-1 gnd Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4074518-1 (DE-588)4037278-9 (DE-588)4026926-7 |
| title | Information technology for management making connections for strategic advantage |
| title_auth | Information technology for management making connections for strategic advantage |
| title_exact_search | Information technology for management making connections for strategic advantage |
| title_full | Information technology for management making connections for strategic advantage Efraim Turban ; Ephraim McLean ; James Wetherbe |
| title_fullStr | Information technology for management making connections for strategic advantage Efraim Turban ; Ephraim McLean ; James Wetherbe |
| title_full_unstemmed | Information technology for management making connections for strategic advantage Efraim Turban ; Ephraim McLean ; James Wetherbe |
| title_short | Information technology for management |
| title_sort | information technology for management making connections for strategic advantage |
| title_sub | making connections for strategic advantage |
| topic | Informatietechnologie gtt Information technology Management informatiesystemen gtt Management information systems Systèmes d'information de gestion Managementinformationssystem (DE-588)4074518-1 gnd Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Informatietechnologie Information technology Management informatiesystemen Management information systems Systèmes d'information de gestion Managementinformationssystem Management Informationstechnik |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008307885&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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