Personal and organizational transformations: the true challenge of continual quality improvement
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London [u.a.]
McGraw-Hill
1995
|
| Schriftenreihe: | McGraw-Hill developing organizations series
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007212230&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XXI, 271 S. graph. Darst. |
| ISBN: | 0077078349 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Series preface ix
Acknowledgements xi
Introduction xiii
PART ONE THE GENE OF CQI: ACTION
INQUIRY BY INDIVIDUAL MANAGERS 1
1 CQI and the manager in action 3
Quality improvement and learning 6
At the heart of CQI: individual involvement 9
Notes 12
2 Action inquiry: the gene of CQI 13
Jennifer s experiment 14
Anthony s experiment 21
Summary 24
3 Fundamentals of action inquiry 26
Widening our attention 30
Improving the quality of your own action 33
Types of speech 34
Back to your incident 37
Developing our nuclear powers 38
Transforming a conversation 39
Action inquiry, rehearsal and personal
development 44
Notes 46
4 Practising action inquiry at work 47
Exercise I 49
Exercise II 50
Exercise III 52
v
Contents
Exercise IV 53
Conclusion 54
PART TWO HUMAN DEVELOPMENT,
TRANSFORMATIONAL LEADERSHIP AND CQI 57
5 Frames and personal development as
foundations for CQI 59
Recognizing frames 63
A summary of four frames and a look ahead 73
Notes 76
6 Strategists in action: managerial and
organizational learning 77
The Strategist frame 77
Single loop and double loop learning 79
A research based look at the Strategist 80
How Strategists think and act 88
Conclusion 91
Notes 91
PART THREE TRANSFORMING GROUPS AND
ORGANIZATIONS THROUGH ACTION INQUIRY
AND CQI 93
7 Developing a CQI group 95
The first cycle of four meetings 99
The second cycle of four meetings 106
8 Developing a learning organization 108
The parallelism between personal and
organizational development 112
Organizing business meetings with a sensitivity
to developmental process 114
From Incorporation to Experiments 117
From Experiments to Systematic Productivity 121
Conclusion 125
Notes 125
9 TQM programmes and the ongoing paradox of
generating organization wide Collaborative
Inquiry 126
From Experiments to Collaborative Inquiry 131
Brief history of the industry 131
Contents vii
History of Sun 132
Internal action 133
Conclusion 150
Notes 151
10 The quintessence of Collaborative Inquiry 152
The president s restructuring proposal 156
The consultant s restructuring proposal 157
Next steps 159
Shadow issues 160
The Strategist/Collaborative Inquiry breakthrough 163
Conclusion 169
Notes 171
PART FOUR THE ULTIMATE OBJECTIVES OF
ACTION INQUIRY AND CQI 173
11 The chaotic action awareness of transformational
leaders 175
A study of six Magicians 178
Chaos theory as map of late stage action awareness 185
From chaos theory to chaotic action awareness 188
Conclusion 195
Notes 195
12 Creating a Community of Inquiry 197
Conversations, triangles and quartets 201
An evolving Foundational Community? 203
The Dutch consulting firm 206
Envisioning and enacting the future: social
science fiction 208
Notes 219
13 Seeking the good life: the CQI Path 221
Good money 224
Good work 226
Good friends 229
Good questions 232
Prioritizing and blending the four goods 234
Conclusion 236
Notes 237
Appendix A Action inquiry exercises 239
Appendix B Liberating Disciplines 253
Index 269
|
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| id | DE-604.BV010797634 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T10:00:53Z |
| institution | BVB |
| isbn | 0077078349 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007212230 |
| oclc_num | 31330102 |
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| owner_facet | DE-473 DE-BY-UBG DE-2070s DE-188 |
| physical | XXI, 271 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | McGraw-Hill |
| record_format | marc |
| series2 | McGraw-Hill developing organizations series |
| spellingShingle | Fisher, Dalmar Torbert, William R. Personal and organizational transformations the true challenge of continual quality improvement Changement organisationnel Kwaliteitszorg gtt Organisatieverandering gtt Qualité totale Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Organisationswandel (DE-588)4075693-2 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4075693-2 |
| title | Personal and organizational transformations the true challenge of continual quality improvement |
| title_auth | Personal and organizational transformations the true challenge of continual quality improvement |
| title_exact_search | Personal and organizational transformations the true challenge of continual quality improvement |
| title_full | Personal and organizational transformations the true challenge of continual quality improvement Dalmar Fisher and William R. Torbert |
| title_fullStr | Personal and organizational transformations the true challenge of continual quality improvement Dalmar Fisher and William R. Torbert |
| title_full_unstemmed | Personal and organizational transformations the true challenge of continual quality improvement Dalmar Fisher and William R. Torbert |
| title_short | Personal and organizational transformations |
| title_sort | personal and organizational transformations the true challenge of continual quality improvement |
| title_sub | the true challenge of continual quality improvement |
| topic | Changement organisationnel Kwaliteitszorg gtt Organisatieverandering gtt Qualité totale Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Organisationswandel (DE-588)4075693-2 gnd |
| topic_facet | Changement organisationnel Kwaliteitszorg Organisatieverandering Qualité totale Organizational change Total quality management Qualitätsmanagement Organisationswandel |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007212230&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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