Behavioural studies in hospitality management:
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London u.a.
Chapman & Hall
1995
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | Tourism and hospitality management series
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007029426&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XIX, 210 S. graph. Darst. |
| ISBN: | 0412608502 |
Internformat
MARC
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| 250 | |a 1. ed. | ||
| 264 | 1 | |a London u.a. |b Chapman & Hall |c 1995 | |
| 300 | |a XIX, 210 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 490 | 0 | |a Tourism and hospitality management series | |
| 650 | 7 | |a Comportement humain |2 ram | |
| 650 | 7 | |a Hospitalité |2 ram | |
| 650 | 7 | |a Onderzoek |2 gtt | |
| 650 | 7 | |a Toeristenindustrie |2 gtt | |
| 650 | 7 | |a Tourisme |2 ram | |
| 650 | 4 | |a Gesellschaft | |
| 650 | 4 | |a Hospitality industry |x Management | |
| 650 | 4 | |a Hospitality industry |x Management |v Problems, exercises, etc | |
| 650 | 4 | |a Human behavior |x Social aspects | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-007029426 | |
Datensatz im Suchindex
| _version_ | 1819308176164519936 |
|---|---|
| adam_text | Contents
Series foreword xiii
Acknowledgements xv
Introduction xvii
Blair Hotels PLC xvii
Using this book xviii
Structure of the book xviii
Part One: Social Sciences and the Hospitality Industry 1
1 Approaching human behaviour in the hospitality industry 3
Aims 3
Outcomes 3
The nature of the hospitality industry 3
Social sciences on hospitality management courses 6
Discussion questions 9
Further reading 9
References 9
2 The social sciences 11
Aims 11
Outcomes 11
Defining the social sciences 11
Specialization in the social sciences 12
Sociological analysis 13
Psychological analysis 16
The historical development of sociology and psychology 17
The nature/nurture debate 20
Alternative explanations of human behaviour 21
Scientific method 25
Summary 25
Discussion questions 25
Further reading 26
References 26
3 Theories and concepts 27
Aims 27
Outcomes 27
Central themes and issues 27
Systems theory in a hospitality context 31
The nature and role of concepts 32
Theories and concepts in organizations 33
Summary 35
Discussion questions 36
Further reading 36
References 36
4 Research methods and their application to the hospitality context 39
Aims 39
Outcomes 39
Research methods 39
Techniques for investigating human behaviour 41
Identification and evaluation of possible research techniques 46
Questions you should now be asking 48
Samples 50
Summary 53
Discussion questions 53
Further reading 53
References 53
Part Two: Social Scientific Analysis and Hospitality Issues 55
5 Psychological and sociological explanations
in the hospitality context 57
Aims 57
Outcomes 57
Summary and recap of earlier chapters 57
Maslow s hierarchy of needs and consumption 58
Historical development of hotels 61
Summary 64
Discussion questions 4
Further reading 64
References 64
6 The management of conflict in service encounters 67
Aims 67
Outcomes 67
Conflict in service encounters 67
Power and authority in hospitality contexts 72
Summary 76
Discussion questions 76
Further reading 76
References 77
7 Understanding female customer markets 79
Aims 79
Outcomes 79
Contents
Approaches to female customer markets in the hospitality
industry 79
The impact of patriarchy on female behaviour patterns 81
Alternative approaches to female customer markets
in the hospitality industry 83
Summary 85
Discussion questions 85
Further reading 86
References 86
8 Understanding food behaviour 87
Aims 87
Outcomes 87
Individual food taste and group membership 88
Individual differences in food behaviour: social learning theory 93
Summary 95
Discussion questions 96
Further reading 96
References 96
9 Choosing a fast food brand 97
Aims 97
Outcomes 97
Fast food consumption: psychological and sociological
explanations 97
Sociology and fast food choice 98
Individual decision making approaches to fast food choice 100
Summary 112
Discussion questions 112
Further reading 112
References 112
10 Race and discrimination in the hospitality context 113
Aims 113
Outcomes 113
The concept of race attitudes and racial prejudice 118
Summary 120
Discussion questions 120
Further reading 120
References 120
11 Investigating the branding of products and services:
the role of the consumer 123
Aims 123
Outcomes 123
The concept of branding 124
Individual customer perceptions of products or services 127
ontents Personal constructs 128
Summary 131
Discussion questions 131
Further reading 132
References 132
12 Understanding leisure behaviour 133
Aims lii
Outcomes 133
The meaning of leisure 133
Historical development of the concept of leisure 134
Quantitative approaches to leisure 136
Qualitative approaches to leisure 138
Work/leisure relations 138
The life cycle and leisure 141
Class culture and leisure 142
Summary 143
Discussion questions 144
Further reading 144
References 144
13 Choosing a hotel 1^7
Aims 14^
Outcomes 147
The concept of attitude 147
The three component model 149
Cognitive dissonance 15
Changing attitudes i:)i
Choosing a hotel 151
Summary 154
Discussion questions 154
Further reading 154
References 154
Part Three: Hospitality Scenarios, Questions and Answers 157
14 Scenarios 1^
Aims 159
Outcomes 15
Blair Hotels PLC 161
Suggested answer 1 !
International Hotels Inc. 164
Suggested answer 164
Hare and Hounds, Beech Common 167
Suggested answer 167
The vegetarian restaurant 168
The Dog and Gun, Townsend 171
Contents
Control strategies 172
Greenfields Hotel 173
Swan Hotel, Reading 174
Reference 174
15 Questions and answers 175
Aims 175
Outcomes 175
Paul Slattery: Social scientific methodology and hospitality
management 176
William Whyte: The social structure of the restaurant 184
Stephen Hall: Quest for quality 193
Suggested answers 203
Author index 207
Subject index 209
|
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| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau Wirtschaftswissenschaften |
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| id | DE-604.BV010546454 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T09:56:24Z |
| institution | BVB |
| isbn | 0412608502 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007029426 |
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| physical | XIX, 210 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Chapman & Hall |
| record_format | marc |
| series2 | Tourism and hospitality management series |
| spellingShingle | Carmouche, Rita Kelly, Nancy Behavioural studies in hospitality management Comportement humain ram Hospitalité ram Onderzoek gtt Toeristenindustrie gtt Tourisme ram Gesellschaft Hospitality industry Management Hospitality industry Management Problems, exercises, etc Human behavior Social aspects Verbraucherverhalten (DE-588)4062644-1 gnd Gaststättengewerbe (DE-588)4071601-6 gnd Hotelgewerbe (DE-588)4072636-8 gnd |
| subject_GND | (DE-588)4062644-1 (DE-588)4071601-6 (DE-588)4072636-8 |
| title | Behavioural studies in hospitality management |
| title_auth | Behavioural studies in hospitality management |
| title_exact_search | Behavioural studies in hospitality management |
| title_full | Behavioural studies in hospitality management Rita Carmouche and Nancy Kelly |
| title_fullStr | Behavioural studies in hospitality management Rita Carmouche and Nancy Kelly |
| title_full_unstemmed | Behavioural studies in hospitality management Rita Carmouche and Nancy Kelly |
| title_short | Behavioural studies in hospitality management |
| title_sort | behavioural studies in hospitality management |
| topic | Comportement humain ram Hospitalité ram Onderzoek gtt Toeristenindustrie gtt Tourisme ram Gesellschaft Hospitality industry Management Hospitality industry Management Problems, exercises, etc Human behavior Social aspects Verbraucherverhalten (DE-588)4062644-1 gnd Gaststättengewerbe (DE-588)4071601-6 gnd Hotelgewerbe (DE-588)4072636-8 gnd |
| topic_facet | Comportement humain Hospitalité Onderzoek Toeristenindustrie Tourisme Gesellschaft Hospitality industry Management Hospitality industry Management Problems, exercises, etc Human behavior Social aspects Verbraucherverhalten Gaststättengewerbe Hotelgewerbe |
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