Quality costing:
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London u. a.
Chapman & Hall
1995
|
| Ausgabe: | 2. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006709676&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVI, 262 S. graph. Darst. |
| ISBN: | 0412605902 |
Internformat
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| 100 | 1 | |a Dale, Barrie G. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality costing |c Barrie G. Dale and James J. Plunkett |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a London u. a. |b Chapman & Hall |c 1995 | |
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Datensatz im Suchindex
| _version_ | 1819364244265631744 |
|---|---|
| adam_text | Contents
Preface ix
Glossary xiii
Structure of the book xv
1 The role of quality costing in total quality management 1
1.1 Introduction 1
1.2 What is total quality management? 1
1.3 The evolution of quality management 5
1.4 The importance of quality in a business context 6
1.5 The case for quality costing 9
1.6 Summary 13
References 13
2 An introduction to quality costing 15
2.1 Introduction 15
2.2 What are quality costs? 17
2.3 Quality costs and in built inefficiencies 19
2.4 Quality costs and delivery performance 19
2.5 A short history of quality costing 19
2.6 Why are quality costs important? 24
2.7 Published quality costs data 25
2.8 Why measure quality costs? 30
2.9 Accounting, accountants and quality costing 30
2.10 Summary 35
References 35
3 Definitions of quality costs 39
3.1 Introduction 39
3.2 The importance of definitions 39
3.3 Quality cost categories 42
3.4 Quality cost elements 46
3.5 Difficulties associated with quality cost definitions 49
3.6 Concessions, modifications and engineering changes 53
3.7 Summary 54
References 55
4 Collection of quality costs 57
4.1 Introduction 57
4.2 Establishing the objectives for quality cost collection 57
4.3 Available advice on quality cost collection 60
4.4 Various approaches to quality cost collection 61
4.5 Ease of collection and sources of data 86
4.6 The level of detail in the costs collected 88
4.7 Accuracy of data 91
4.8 The people involved in quality cost collection 93
4.9 The views of quality managers and accountants 94
4.10 Commitment of senior management 95
4.11 Summary 95
References 96
5 Reporting of quality costs 99
5.1 Introduction 99
5.2 Extracting quality costs from existing company
systems 99
5.3 Some fundamentals of quality cost reporting 101
5.4 Reporting formats 104
5.5 Economic cost of quality models 120
5.6 Summary 122
References 123
6 Uses of quality costs 125
6.1 Introduction 125
6.2 Promoting quality as a business parameter 125
6.3 Facilitating performance measures and improvement
activities 129
6.4 Planning and control 135
6.5 Motivational purposes 136
6.6 Summary 136
References 137
7 Case study, company 1 139
7.1 Introduction 139
7.2 Company, quality control and accounting systems 141
7.3 Detection and measurement of quality related costs 141
7.4 Discussion of findings 153
7.5 Presentation and uses of quality related costs 158
7.6 Overall review and comparison with other data 158
7.7 Miscellaneous points arising from the study 159
References 161
8 Case study, company 2 163
8.1 Introduction 163
8.2 Identification of sources of quality costs 165
8.3 Sources of costs identified from systems and
procedures 165
8.4 Sources of costs identified from accounts ledgers 168
8.5 Applicability of BS6143 at company 2 170
8.6 Discussion of findings 177
8.7 Cost report and comparison with other data 179
8.8 Presentation and uses of cost data 182
References 182
9 Case study, company 3 185
9.1 Introduction 185
9.2 Identification of sources of quality costs 186
9.3 Cost sources identified from procedures and systems 186
9.4 Quality cost collection and analysis 188
9.5 Quality cost reporting 197
9.6 Comparison of performance with othr published data 201
9.7 Presentation and uses of quality cost information 204
References 206
10 Case study, company 4 207
10.1 Introduction 207
10.2 Sources of quality costs 208
10.3 Measurement of quality costs 211
10.4 Comparison of cost reports 213
10.5 Discussion of costs 216
10.6 Quality cost reporting 217
10.7 Uses of quality costs 220
References 223
11 Girobank PLC 225
11.1 Introduction 225
11.2 The motivation for total quality management and the
approach adopted 225
11.3 Why did Girobank undertake a quality costing
exercise? 228
11.4 Approach adopted to quality cost collection 229
11.5 Reporting and use of data 231
11.6 Summary 233
References 233
Acknowledgements 233
12 Total cost of ownership at ICL 235
12.1 Introduction 235
12.2 Company background information 235
12.3 The total cost of ownership model concept 236
12.4 Uses of the total cost of ownership model 238
12.5 Development and implementation of the total cost of
ownership model 239
12.6 Potential benefits 243
12.7 Summary 244
References 245
Acknowledgements 245
13 Setting up a quality costing system 249
13.1 Introduction 249
13.2 Quality costing pointers 249
13.3 Quality costing dos and don ts 252
13.4 Concluding summary 254
References 255
Index 257
|
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| genre_facet | Fallstudiensammlung |
| id | DE-604.BV010105855 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T09:48:05Z |
| institution | BVB |
| isbn | 0412605902 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006709676 |
| oclc_num | 456362457 |
| open_access_boolean | |
| owner | DE-703 |
| owner_facet | DE-703 |
| physical | XVI, 262 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Chapman & Hall |
| record_format | marc |
| spellingShingle | Dale, Barrie G. Plunkett, James J. Quality costing Qualitätskosten (DE-588)4238366-3 gnd |
| subject_GND | (DE-588)4238366-3 (DE-588)4522595-3 |
| title | Quality costing |
| title_auth | Quality costing |
| title_exact_search | Quality costing |
| title_full | Quality costing Barrie G. Dale and James J. Plunkett |
| title_fullStr | Quality costing Barrie G. Dale and James J. Plunkett |
| title_full_unstemmed | Quality costing Barrie G. Dale and James J. Plunkett |
| title_short | Quality costing |
| title_sort | quality costing |
| topic | Qualitätskosten (DE-588)4238366-3 gnd |
| topic_facet | Qualitätskosten Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006709676&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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