Verfügbarkeit: Total quality management | Technische Universität München

Total quality management: text, cases and readings

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Bibliographische Detailangaben
Beteilige Person:	Ross, Joel E. (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Delray Beach, Fla. St. Lucie Press u.a. 1994
Ausgabe:	2. ed.
Schlagwörter:	Total quality management Total quality management > Case studies Qualitätsmanagement Fallstudiensammlung Lehrbuch
Links:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006560208&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	XI, 465 S. graph. Darst.
ISBN:	1884015085 0749413468

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Datensatz im Suchindex

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adam_text	Contents Preface to the first edition Preface to the second edition XI Part One Introduction and Executive Summary 1 Introduction 3 How to use this book 3 Total Quality ... is it really a strategic issue? 4 Part Two A Total Quality Approach 7 Overview 9 Section 1 - The basic concepts of Total Quality 11 Introduction - Six key concepts 11 Concept 1 - Customers (external and internal) 11 Concept 2 - Never-ending improvement 13 Concept 3 - Control of business processes 14 Concept 4 - Upstream preventive management 16 Concept 5 - Ongoing preventive action 16 Concept 6 - Leadership and teamwork 18 Summary 19 Section 2 - A model management framework for Total Quality 21 Introduction - Six key elements 21 vi Contents i Element 1 - Communication of missions, aims and objectives z Element 2 - Collection of external intelligence 28 Element 3 - Measurement of internal performance 30 Element 4 - Identification of improvement opportunities Element 5 - Implementation of changes 34 Element 6 - Steering and co-ordination of the Total Quality programme 3 Summary •* Section 3 - Starting the change to Total Quality 39 Introduction - Six basic stages Stage 1 - Statement of intent 39 Stage 2 - Awareness Jy Stage 3 - Diagnosis 40 Stage 4 - Initial strategy 4 Stage 5 - Management consensus 41 Stage 6 - Launch 4* Summary 4 Part Three Executive Encyclopaedia of Total Quality Processes and Techniques 43 An alphabetical series of technique briefings overviewing the major Total Quality processes, tools and techniques 46 Part Four Profiles of Success Through Total Quality I47 Introduction 149 Boots The Chemists 150 Cossor Electronics 152 Dowty 155 Express Engineering 157 Gwent Health Authority 159 Hewlett-Packard 161 IBM 164 National Westminster Bank 166 Nissan 168 Contents vii Pitney Bowes 170 Sony 172 Conclusion - The key factors of success 174 About the major contributors 177 Bibliography 179 Other sources of help 181 Index 186
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title	Total quality management text, cases and readings
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title_full	Total quality management text, cases and readings Joel E. Ross
title_fullStr	Total quality management text, cases and readings Joel E. Ross
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title_short	Total quality management
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Verfügbarkeit

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Inhaltsverzeichnis