Understanding organizational communication: cases, commentaries and conversations
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
New York u.a.
Longman
1994
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006553599&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XXVIII, 285 S. |
| ISBN: | 0801307864 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface xiii
Cross Reference Guide xvii
Case, Commentary, Conversation Guide xxvii
PART I: PERSPECTIVES FOR ORGANIZATIONAL
COMMUNICATION 1
Commentary 1
Approaches to Organizational Communication 1
The Construction of Shared Realities: Communicating and
Organizing 2, The Mechanistic Approach 3, The Human
Relations Approach 4, The Systems Interaction Approach 5,
The Interpretive Symbolic Culture Approach 6, Emerging
Perspectives 6, Cases and Conversations 7
References 8
CHAPTER 1 UNDERSTANDING ORGANIZATIONAL
COMMUNICATION 9
Granite City: Doing More with Less 9
The Acquisition of Abbott Hospital 11
viii CONTENTS
Illinois Power and 60 Minutes : Communicating About the
Communications Kim B Walker 21
Organizational Communication: Italian Style 31
Jean Douglas—The Former Quality Assurance Manager 34
CHAPTER 2 CULTURE AND COMMUNICATION 37
Drake Computer Corporation—A Lesson in Designing an
Organizational Culture 37
IBM and Apple: Contrasting Cultures Working Together 40
To Manage, Value, or Do What with Diversity? 42
Managing Cultural Diversity 45
Culture Shock: The Russian Entrepreneurial Revolution 46
CONVERSATIONS 51
Minorities in the Work Force: How Satisfied?
Adelina M. Gomez 51
Moving toward the Year 2000—An Italian Perspective
Ruggero Cesaria 54
Describing Our Changing Culture 60
Singapore: Impressions of Cultural Climate in a Distance Learning
Program Barbara McCain 63
Getting Beyond Monologues: A Cross Cultural Meeting of
Organizational Consultants Gaynelle Winograd 65
Through Their Eyes: Russian Reflections on the U.S. Organizational
Development Community Tantiana Kramtchenkova and Sergei
Lebedev, with Gaynelle Winograd, English Editor 75
PART II: ORGANIZATIONAL COMMUNICATION PROCESSES
AND BEHAVIORS JU_
Commentary 81
Leading, Managing, and Participating: Changing Organizational
Imperatives 81
New Leadership Imperatives 82, Managers in Transition 84,
Changing Imperatives for Participants 85, The Ethic of
Personal Advantage 86
References 87
CONTENTS ix
CHAPTER 3 INDIVIDUALS IN ORGANIZATIONS 89
My Style Is My Style: Like It or Leave Me Alone 89
The Coronado YERS Case 93
Ron Arnold s Job Crisis 97
Karen Rhodes—On Becoming a Manager 98
Managing Your Manager 100
My Japanese Counterparts 101
CHAPTER 4 GROUPS AND PROBLEM SOLVING
COMMUNICATION 105
Carson Products Management Team Disaster 105
The R D Lab: Teams Making Go or No Go Decisions 108
Decisions, No Decisions, More Decisions 109
The Wisdom of The People LaDonna Harris 113
The Power of Empowerment: A Case History of Organizational
Communications Larry Koperski, Linda Hertz, Jim Jost, and
Arnie Berger 120
Managing the Self Managing Team 133
CHAPTER 5 LEADERSHIP AND MANAGEMENT 135
Mark Wake s Disappointed Staff 135
Dora Cartwright s Leadership Dilemma 136
Organizational Problems at a Community Nonprofit
Organization Barbara McCain 138
Managing at Dillard Electronics 141
Leadership: Margaret Thatcher, the Iron Lady 148
Leadership Takes on a Nonmanagement Look 150
CHAPTER 6 CONFLICT AND COMMUNICATION 155
Change Is Ruining Our Company 155
Severance Pay 157
The Revolution at Intex 158
The What Do You Mean We Have to Retrain? Case 160
The Too Little, Too Late Case 163
The Don t Rock the Boat Around Here Case 165
X CONTENTS
CHAPTER 7 VALUES, ETHICS, AND ORGANIZATIONAL
COMMUNICATION 169
Lea Pearlman s Ethical Dilemma 169
U.S. Senator Williams and the Austin Manpower Administration 173
Can This Ethical Manager Survive, or Should She? 176
Fast Track Executive 179
The We Intended No Harm Case 181
The Do My Values Fit? Case 182
CONVERSATIONS 185
Living and Learning: A Professor Goes Abroad
Michael Hackman 185
There Is Life After Management 187
Fired for Bending the Rules 189
Entering the Profession: An Attorney Begins Her
Career Evelyn Hernandez Sullivan 191
PART III: ORGANIZATIONAL CHANGE, INNOVATION,
AND EFFECTIVENESS 195
Commentary 195
Organizing, Innovating, and Communicating: Challenges and
Changes 195
Organizational Design 198, Technological Change 199,
Jobs and Careers 200, Training 200, Organizational
Communication 201
References 202 CHAPTER 8 COMMUNICATION AND TECHNOLOGY 203
Tandem Industries: Managing by Electronic Adhocracy 203
The Better Technology, More Complaints Case 205
The It Works So Well, Why Are We Falling Apart? Case 207
The Fiber Management Team 210
Science Is Not All That Objective: The Mitchell Laboratories Case 214
CONTENTS Xi
CHAPTER 9 CREATIVITY, EFFECTIVENESS, AND
COMMUNICATION 217
The National Aerospace Propulsion Agency Reorganization 217
The Individual Contributor 220
Overload or Innovation 224
Reengineering—A New Organization for Hockaday 228
Joint Organizational Development Visions and Ventures: Russian and
U.S. Collaboration Gaynelle Winograd 234
CHAPTER 10 ORGANIZATIONAL COMMUNICATION IN THE
TWENTY FIRST CENTURY 243
The Educational Revolution 243
Organizing and Communicating: Changing Processes 245
The New Communications Literacy 247
The New Organizational Control: Knowledge Masters 248
Individuals and Organizations in the Twenty first Century: Changing
Roles and Relationships 251
CONVERSATIONS 255
The Industrial Edge Lies in Telecommunications Neil
Johnson 255
The Educational Edge Lies in Telecommunications Shelly
Weinstein 256
Emergent Issues in Organizational Communication Gary L.
Kreps 258
Appendix—Researching and Reporting Case Studies 261
Bibliography 265
Index 279
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| spellingShingle | Shockley-Zalabak, Pamela Understanding organizational communication cases, commentaries and conversations Communication in organizations Case studies Organization Case studies Kommunikation (DE-588)4031883-7 gnd Organisation (DE-588)4043774-7 gnd |
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| title | Understanding organizational communication cases, commentaries and conversations |
| title_auth | Understanding organizational communication cases, commentaries and conversations |
| title_exact_search | Understanding organizational communication cases, commentaries and conversations |
| title_full | Understanding organizational communication cases, commentaries and conversations Pamela Shockley-Zalabak |
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