Corporate renaissance: the art of reengineering
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Cambridge, Mass. u.a.
Blackwell
1994
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Blackwell business
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006507364&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XI, 324 S. graph. Darst. |
| ISBN: | 1557864713 |
Internformat
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| 100 | 1 | |a Cross, Kelvin F. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Corporate renaissance |b the art of reengineering |c Kelvin F. Cross ; John J. Feather ; Richard L. Lynch |
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| 650 | 7 | |a Organisatieverandering |2 gtt | |
| 650 | 4 | |a Planification stratégique | |
| 650 | 7 | |a Strategische planning |2 gtt | |
| 650 | 4 | |a Industrial management | |
| 650 | 4 | |a Organizational change | |
| 650 | 4 | |a Reengineering (Management) | |
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Datensatz im Suchindex
| _version_ | 1819312361593372672 |
|---|---|
| adam_text | Contents
4 Preface v
Special Recognition vii
Acknowledgments ix
Section I: The Inspiration for Renewal
1 Introduction 3
Definition of reengineering • The landscape of reengineering • The time for
reengineering • Why business processes start to fail • The payback from
reengineering • Lessons from the journeymen • Spawning a true renaissance •
A tour guide to corporate renaissance
2 An Overview of the Art of Reengineering 23
Reengineering mission and scope • The reengineering cast • A bird s eye view
of reengineering • Organizational learning
Section II: Preparing to Paint
3 Customer Analysis:
Putting the Customer in the Foreground 39
Perspectives on the customer • Understanding markets • Customer research
within markets • Service: The bird s eye view of a business • Specifications
from the customer • Insights from customer analysis
4 Baseline Perspectives:
Understanding the Influences in the Background 57
Perspectives on the background • Dynamic nature of industry • Competitive
intelligence: Bringing the background into focus • The competition s influence
on the environment • Implications on workload • Mapping the way work gets
done • Identifying areas for improvement • Putting numbers on the map •
Drawing up design specifications • Synthesis of perspectives
5 Setting Up the Palette 91
Ways to manage work processes • Ways to structure organizations and jobs •
Ways to collect new ideas • Ways to use technology • Gathering the options
• Concept of a limited palette
Section III: Putting the Brush to the Canvas
6 Sketching the High Level Design 127
Refined mission and scope • Workflow design principles • Design options and
alternatives • Structuring the creative process • Gauging the impact of the
rugh leveTdesign • Documenting the high level design
7 Filling in the Fine Details 149
Within broad strokes • Mapping the new process • Developing business
policies • Information channels and communications • Designing the support
structures • Performance management systems
8 Designing Goals and Measures for Continuous Improvement 179
Measurement s role in achieving durable change • Designing contemporary
measures of performance • Feedback for continuous improvement • Tracking
and setting the rate of progress • The nature of complex systems
9 Stepping Back from the Canvas 201
Why must we quantify? • When to quantify • Validating the inner workings
of a new process design • The static model • The dynamic model • How to
justify a new design from the customer s perspective • How to justify a new
design in a competitive context • The reality check
10 The Exhibition 227
Pre Pilot groundwork • Preparation for the pilot • The pilot schedule
• Showing the painting • Implementation issues beyond the pilot
Section IV: Bringing the Painting to Life
11 Implementing System and Structural Changes 251
Implementing the business system changes • Selecting the right frame • The
horns of the downsizing dilemma • Applying the fine strokes to the support
structures • Maximizing the chances for reengineering success
12 Renaissance Transformation 265
Resistance to change • The transition process • Revitalizing the organization
for long term durable change • Permanent transition
Epilogue: Dawn of a Corporate Renaissance 285
The seeds of a renaissance • Disciplined innovation • Integration of art and
science • The spread of the renaissance
Appendix A: Glossary 291
Appendix B: Further Readings 297
Appendix C: Voice of the Customer Analysis 299
Appendix D: Reengineer s Checklist 313
Index 317
|
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| id | DE-604.BV009829484 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T09:42:55Z |
| institution | BVB |
| isbn | 1557864713 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006507364 |
| oclc_num | 29477860 |
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| physical | XI, 324 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Blackwell |
| record_format | marc |
| series2 | Blackwell business |
| spellingShingle | Cross, Kelvin F. Feather, John J. Lynch, Richard L. Corporate renaissance the art of reengineering Changement organisationnel Gestion d'entreprise Organisatieverandering gtt Planification stratégique Strategische planning gtt Industrial management Organizational change Reengineering (Management) Strategic planning Ablauforganisation (DE-588)4112443-1 gnd Organisationswandel (DE-588)4075693-2 gnd Restrukturierung (DE-588)4335640-0 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4112443-1 (DE-588)4075693-2 (DE-588)4335640-0 (DE-588)4061963-1 |
| title | Corporate renaissance the art of reengineering |
| title_auth | Corporate renaissance the art of reengineering |
| title_exact_search | Corporate renaissance the art of reengineering |
| title_full | Corporate renaissance the art of reengineering Kelvin F. Cross ; John J. Feather ; Richard L. Lynch |
| title_fullStr | Corporate renaissance the art of reengineering Kelvin F. Cross ; John J. Feather ; Richard L. Lynch |
| title_full_unstemmed | Corporate renaissance the art of reengineering Kelvin F. Cross ; John J. Feather ; Richard L. Lynch |
| title_short | Corporate renaissance |
| title_sort | corporate renaissance the art of reengineering |
| title_sub | the art of reengineering |
| topic | Changement organisationnel Gestion d'entreprise Organisatieverandering gtt Planification stratégique Strategische planning gtt Industrial management Organizational change Reengineering (Management) Strategic planning Ablauforganisation (DE-588)4112443-1 gnd Organisationswandel (DE-588)4075693-2 gnd Restrukturierung (DE-588)4335640-0 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Changement organisationnel Gestion d'entreprise Organisatieverandering Planification stratégique Strategische planning Industrial management Organizational change Reengineering (Management) Strategic planning Ablauforganisation Organisationswandel Restrukturierung Unternehmen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006507364&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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