Total quality and productivity management in health care organizations:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Milwaukee, Wis.
American Soc. for Quality Control u.a.
1991
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005827471&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Literaturangaben |
| Umfang: | XV, 298 S. graph. Darst. |
| ISBN: | 089806113X |
Internformat
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| 100 | 1 | |a Omachonu, Vincent K. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Total quality and productivity management in health care organizations |c Vincent K. Omachonu |
| 264 | 1 | |a Milwaukee, Wis. |b American Soc. for Quality Control u.a. |c 1991 | |
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| 500 | |a Literaturangaben | ||
| 650 | 4 | |a Hôpitaux - Administration | |
| 650 | 4 | |a Soins médicaux - États-Unis - Qualité - Contrôle | |
| 650 | 4 | |a Équipements sanitaires - États-Unis - Administration | |
| 650 | 4 | |a Delivery of Health Care |x economics |z United States | |
| 650 | 4 | |a Delivery of Health Care |x organization & administration |z United States | |
| 650 | 4 | |a Health Facilities |x organization & administration |z United States | |
| 650 | 4 | |a Hospitals |x Administration | |
| 650 | 4 | |a Management Quality Circles |z United States | |
| 650 | 4 | |a Quality Assurance, Health Care |z United States | |
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Datensatz im Suchindex
| _version_ | 1819278502170460160 |
|---|---|
| adam_text | Contents
List of Acronyms ix
Foreword xi
Preface xiii
Acknowledgements xv
Part One 1
Chapter 1: The Challenges Facing Health Care
Organizations 3
Understanding the Health Care Business 5
The Service Industry 8
Today s Health Care Environment 9
Exercises 15
Bibliography 15
Chapter 2: Productivity, Costs, and Quality Issues in
Health Care 17
Definitions of Productivity 17
Cost Considerations 20
Quality of Care Considerations 21
Outcome Measures 23
Summary 25
Exercises 26
Bibliography 26
vi
Part Two 31
Chapter 3: Understanding Health Care Service Quality 33 J
What Does Quality in Health Care Mean in Your I
Organization? 33 !
Quality of Care and the Customer: New Criteria for
Evaluation 34
Who is the Customer? 37
The Quality of Behavior 47
Moving Toward a Total Service Quality Management
Process 51
The Twelve Quality Dimensions of Today s Health Care
Business 56
Exercises 59
Bibliography 59
Chapter 4: Total Service Quality Management 65
Theories About Quality 65
Total Service Quality Control (TSQC) 81
Application of QC Tools in Total Quality Management 86
Reliability of Data 91
Quality of Care (QC) Story 131
Quality Function Deployment 136
Road Map for the Implementation of TQM 143
Exercises 145
Bibliography 148
Part Three 153
Chapter 5: Productivity Measurement 155
Outcome Based and Output Based Measures 157
A Case Example 166
Other Measurement Models 185
Exercises 186
Bibliography 187
Chapter 6: Managing Productivity, Profitability, and
Price Recovery 195
Applying MFPMM to a Hospital s Nursing Unit 196
Conclusions 205
i
vii
Exercises 205
Bibliography 206
I Chapter 7: Productivity Improvement in Health Care
t Organizations 209
Total Productivity on the Basis of Individual Diagnosis 209
Productivity Improvement Techniques 212
Exercises 223
Bibliography 224
Chapter 8: Physician Practice Patterns and Hospital
Efficiency 227
Variations in Practice Patterns 228
Impact of Physician Characteristics 230
Perspectives on Cost Control 232
Exercises 239
Bibliography 240
Part Four 245
Chapter 9: Technology Management in Health Care 247
Health Care Technologies 248
Definition of Technology Management in Health Care
Organizations 250
The Role of Clinical/Biomedical Engineering 252
Technology Maintenance Programs 257
Computer Information Systems Technology 263
Managing Resistance to Change 269
Technology Management and Decision Making Latitude...271
Exercises 274
Bibliography 276
Chapter 10: The Role of Management Engineers
in TQM 279
The Role of Management Engineers in the Quality
Revolution 285
Opportunities for Continuous Improvement 287
Exercises 287
Bibliography 290
viii
About the Author 293
Index 294
|
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| id | DE-604.BV008808241 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T09:27:22Z |
| institution | BVB |
| isbn | 089806113X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005827471 |
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| physical | XV, 298 S. graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
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| publisher | American Soc. for Quality Control u.a. |
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| spellingShingle | Omachonu, Vincent K. Total quality and productivity management in health care organizations Hôpitaux - Administration Soins médicaux - États-Unis - Qualité - Contrôle Équipements sanitaires - États-Unis - Administration Delivery of Health Care economics United States Delivery of Health Care organization & administration United States Health Facilities organization & administration United States Hospitals Administration Management Quality Circles United States Quality Assurance, Health Care United States Gesundheitswesen (DE-588)4020775-4 gnd |
| subject_GND | (DE-588)4020775-4 (DE-588)4078704-7 |
| title | Total quality and productivity management in health care organizations |
| title_auth | Total quality and productivity management in health care organizations |
| title_exact_search | Total quality and productivity management in health care organizations |
| title_full | Total quality and productivity management in health care organizations Vincent K. Omachonu |
| title_fullStr | Total quality and productivity management in health care organizations Vincent K. Omachonu |
| title_full_unstemmed | Total quality and productivity management in health care organizations Vincent K. Omachonu |
| title_short | Total quality and productivity management in health care organizations |
| title_sort | total quality and productivity management in health care organizations |
| topic | Hôpitaux - Administration Soins médicaux - États-Unis - Qualité - Contrôle Équipements sanitaires - États-Unis - Administration Delivery of Health Care economics United States Delivery of Health Care organization & administration United States Health Facilities organization & administration United States Hospitals Administration Management Quality Circles United States Quality Assurance, Health Care United States Gesundheitswesen (DE-588)4020775-4 gnd |
| topic_facet | Hôpitaux - Administration Soins médicaux - États-Unis - Qualité - Contrôle Équipements sanitaires - États-Unis - Administration Delivery of Health Care economics United States Delivery of Health Care organization & administration United States Health Facilities organization & administration United States Hospitals Administration Management Quality Circles United States Quality Assurance, Health Care United States Gesundheitswesen USA |
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