Verfügbarkeit: Service quality | Technische Universität München

Service quality: a profit strategy for financial institutions

Gespeichert in:

Bibliographische Detailangaben
Beteiligte Personen:	Berry, Leonard L. (VerfasserIn), Bennett, David R. (VerfasserIn), Brown, Carter W. (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Homewood, Ill. Dow Jones-Irwin 1989
Ausgabe:	4. print.
Schlagwörter:	Bank Banks and banking > Customer services Customer services Kundenberatung Qualitätssicherung Qualitätssteigerung
Umfang:	XXI, 209 S. graph. Darst.
ISBN:	155623094X

Internformat

MARC


LEADER	00000nam a2200000 c 4500
001	BV008548299
003	DE-604
005	00000000000000.0
007	t\|
008	931207s1989 xx d\|\|\| \|\|\|\| 00\|\|\| eng d
020			\|a 155623094X \|9 1-556-23094-X
035			\|a (OCoLC)18136410
035			\|a (DE-599)BVBBV008548299
040			\|a DE-604 \|b ger \|e rakddb
041	0		\|a eng
049			\|a DE-945
050		0	\|a HG1616.C87
082	0		\|a 332.1/068/8 \|2 19
084			\|a QK 300 \|0 (DE-625)141640: \|2 rvk
100	1		\|a Berry, Leonard L. \|e Verfasser \|4 aut
245	1	0	\|a Service quality \|b a profit strategy for financial institutions \|c Leonard L. Berry ; David R. Bennett ; Carter W. Brown
250			\|a 4. print.
264		1	\|a Homewood, Ill. \|b Dow Jones-Irwin \|c 1989
300			\|a XXI, 209 S. \|b graph. Darst.
336			\|b txt \|2 rdacontent
337			\|b n \|2 rdamedia
338			\|b nc \|2 rdacarrier
650		4	\|a Bank
650		4	\|a Banks and banking \|x Customer services
650		4	\|a Customer services
650	0	7	\|a Kundenberatung \|0 (DE-588)4114331-0 \|2 gnd \|9 rswk-swf
650	0	7	\|a Qualitätssicherung \|0 (DE-588)4126457-5 \|2 gnd \|9 rswk-swf
650	0	7	\|a Qualitätssteigerung \|0 (DE-588)4176587-4 \|2 gnd \|9 rswk-swf
650	0	7	\|a Bank \|0 (DE-588)4004436-1 \|2 gnd \|9 rswk-swf
689	0	0	\|a Qualitätssteigerung \|0 (DE-588)4176587-4 \|D s
689	0	1	\|a Kundenberatung \|0 (DE-588)4114331-0 \|D s
689	0	2	\|a Bank \|0 (DE-588)4004436-1 \|D s
689	0		\|5 DE-604
689	1	0	\|a Bank \|0 (DE-588)4004436-1 \|D s
689	1	1	\|a Qualitätssicherung \|0 (DE-588)4126457-5 \|D s
689	1		\|8 1\p \|5 DE-604
700	1		\|a Bennett, David R. \|e Verfasser \|4 aut
700	1		\|a Brown, Carter W. \|e Verfasser \|4 aut
883	1		\|8 1\p \|a cgwrk \|d 20201028 \|q DE-101 \|u https://d-nb.info/provenance/plan#cgwrk
943	1		\|a oai:aleph.bib-bvb.de:BVB01-005618999

Datensatz im Suchindex

_version_	1818950707632406528
any_adam_object
author	Berry, Leonard L. Bennett, David R. Brown, Carter W.
author_facet	Berry, Leonard L. Bennett, David R. Brown, Carter W.
author_role	aut aut aut
author_sort	Berry, Leonard L.
author_variant	l l b ll llb d r b dr drb c w b cw cwb
building	Verbundindex
bvnumber	BV008548299
callnumber-first	H - Social Science
callnumber-label	HG1616
callnumber-raw	HG1616.C87
callnumber-search	HG1616.C87
callnumber-sort	HG 41616 C87
callnumber-subject	HG - Finance
classification_rvk	QK 300
ctrlnum	(OCoLC)18136410 (DE-599)BVBBV008548299
dewey-full	332.1/068/8
dewey-hundreds	300 - Social sciences
dewey-ones	332 - Financial economics
dewey-raw	332.1/068/8
dewey-search	332.1/068/8
dewey-sort	3332.1 268 18
dewey-tens	330 - Economics
discipline	Wirtschaftswissenschaften
edition	4. print.
format	Book
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01773nam a2200505 c 4500</leader><controlfield tag="001">BV008548299</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t\|</controlfield><controlfield tag="008">931207s1989 xx d\|\|\| \|\|\|\| 00\|\|\| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">155623094X</subfield><subfield code="9">1-556-23094-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)18136410</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV008548299</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HG1616.C87</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">332.1/068/8</subfield><subfield code="2">19</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QK 300</subfield><subfield code="0">(DE-625)141640:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Berry, Leonard L.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service quality</subfield><subfield code="b">a profit strategy for financial institutions</subfield><subfield code="c">Leonard L. Berry ; David R. Bennett ; Carter W. Brown</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">4. print.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Homewood, Ill.</subfield><subfield code="b">Dow Jones-Irwin</subfield><subfield code="c">1989</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXI, 209 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Bank</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Banks and banking</subfield><subfield code="x">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenberatung</subfield><subfield code="0">(DE-588)4114331-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssteigerung</subfield><subfield code="0">(DE-588)4176587-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bank</subfield><subfield code="0">(DE-588)4004436-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätssteigerung</subfield><subfield code="0">(DE-588)4176587-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenberatung</subfield><subfield code="0">(DE-588)4114331-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Bank</subfield><subfield code="0">(DE-588)4004436-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Bank</subfield><subfield code="0">(DE-588)4004436-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Bennett, David R.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Brown, Carter W.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-005618999</subfield></datafield></record></collection>
id	DE-604.BV008548299
illustrated	Illustrated
indexdate	2024-12-20T09:22:52Z
institution	BVB
isbn	155623094X
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-005618999
oclc_num	18136410
open_access_boolean
owner	DE-945
owner_facet	DE-945
physical	XXI, 209 S. graph. Darst.
publishDate	1989
publishDateSearch	1989
publishDateSort	1989
publisher	Dow Jones-Irwin
record_format	marc
spelling	Berry, Leonard L. Verfasser aut Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown 4. print. Homewood, Ill. Dow Jones-Irwin 1989 XXI, 209 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bank Banks and banking Customer services Customer services Kundenberatung (DE-588)4114331-0 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätssteigerung (DE-588)4176587-4 gnd rswk-swf Bank (DE-588)4004436-1 gnd rswk-swf Qualitätssteigerung (DE-588)4176587-4 s Kundenberatung (DE-588)4114331-0 s Bank (DE-588)4004436-1 s DE-604 Qualitätssicherung (DE-588)4126457-5 s 1\p DE-604 Bennett, David R. Verfasser aut Brown, Carter W. Verfasser aut 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Berry, Leonard L. Bennett, David R. Brown, Carter W. Service quality a profit strategy for financial institutions Bank Banks and banking Customer services Customer services Kundenberatung (DE-588)4114331-0 gnd Qualitätssicherung (DE-588)4126457-5 gnd Qualitätssteigerung (DE-588)4176587-4 gnd Bank (DE-588)4004436-1 gnd
subject_GND	(DE-588)4114331-0 (DE-588)4126457-5 (DE-588)4176587-4 (DE-588)4004436-1
title	Service quality a profit strategy for financial institutions
title_auth	Service quality a profit strategy for financial institutions
title_exact_search	Service quality a profit strategy for financial institutions
title_full	Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown
title_fullStr	Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown
title_full_unstemmed	Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown
title_short	Service quality
title_sort	service quality a profit strategy for financial institutions
title_sub	a profit strategy for financial institutions
topic	Bank Banks and banking Customer services Customer services Kundenberatung (DE-588)4114331-0 gnd Qualitätssicherung (DE-588)4126457-5 gnd Qualitätssteigerung (DE-588)4176587-4 gnd Bank (DE-588)4004436-1 gnd
topic_facet	Bank Banks and banking Customer services Customer services Kundenberatung Qualitätssicherung Qualitätssteigerung
work_keys_str_mv	AT berryleonardl servicequalityaprofitstrategyforfinancialinstitutions AT bennettdavidr servicequalityaprofitstrategyforfinancialinstitutions AT browncarterw servicequalityaprofitstrategyforfinancialinstitutions

Verfügbarkeit

MARC

Datensatz im Suchindex

‌