Jackson, B. B. (1985). Winning and keeping industrial customers: The dynamics of customer relationships. Heath.
Chicago-Zitierstil (17. Ausg.)Jackson, Barbara B. Winning and Keeping Industrial Customers: The Dynamics of Customer Relationships. Lexington, Mass. u.a: Heath, 1985.
MLA-Zitierstil (9. Ausg.)Jackson, Barbara B. Winning and Keeping Industrial Customers: The Dynamics of Customer Relationships. Heath, 1985.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.