Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Weitere beteiligte Personen: | |
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
[Place of publication not identified]
Ascent Audio
[2024]
|
| Ausgabe: | Third edition. |
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781663730930/?ar |
| Zusammenfassung: | In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization-in any industry. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds-both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer-and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences. |
| Beschreibung: | Online resource; title from title details screen (O'Reilly, viewed December 10, 2024) |
| Umfang: | 1 online resource (1 sound file (5 hr., 55 min.)) |
| ISBN: | 9781663730930 1663730938 |
Internformat
MARC
| LEADER | 00000nam a22000002c 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-111749131 | ||
| 003 | DE-627-1 | ||
| 005 | 20250109140337.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 250109s2024 xx |||||o 00| ||eng c | ||
| 020 | |a 9781663730930 |c electronic audio bk. |9 978-1-6637-3093-0 | ||
| 020 | |a 1663730938 |c electronic audio bk. |9 1-6637-3093-8 | ||
| 035 | |a (DE-627-1)111749131 | ||
| 035 | |a (DE-599)KEP111749131 | ||
| 035 | |a (ORHE)9781663730930 | ||
| 035 | |a (DE-627-1)111749131 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 082 | 0 | |a 658.8/12 |2 23/eng/20241210 | |
| 100 | 1 | |a Spector, Robert |d 1947- |e VerfasserIn |4 aut | |
| 240 | 1 | 0 | |a Nordstrom way to customer service excellence |
| 245 | 1 | 4 | |a The Nordstrom way to customer experience excellence |b creating a values-driven service culture |c Robert Spector & Breanne O. Reeves |
| 250 | |a Third edition. | ||
| 264 | 1 | |a [Place of publication not identified] |b Ascent Audio |c [2024] | |
| 300 | |a 1 online resource (1 sound file (5 hr., 55 min.)) | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Online resource; title from title details screen (O'Reilly, viewed December 10, 2024) | ||
| 520 | |a In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization-in any industry. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds-both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer-and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences. | ||
| 610 | 1 | 0 | |a Nordstrom (Firm) |x Management |
| 650 | 0 | |a Customer services |v Handbooks, manuals, etc |z United States | |
| 650 | 0 | |a Department stores |x Management |z United States | |
| 650 | 4 | |a Grands magasins ; États-Unis ; Gestion | |
| 655 | 4 | |a Audiobooks | |
| 655 | 4 | |a Livres audio | |
| 700 | 1 | |a Reeves, Breanne O. |d 1980- |e VerfasserIn |4 aut | |
| 700 | 1 | |a Menasche, Steven |e ErzählerIn |4 nrt | |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9781663730930/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-111749131 |
|---|---|
| _version_ | 1833357128925970432 |
| adam_text | |
| any_adam_object | |
| author | Spector, Robert 1947- Reeves, Breanne O. 1980- |
| author2 | Menasche, Steven |
| author2_role | nrt |
| author2_variant | s m sm |
| author_facet | Spector, Robert 1947- Reeves, Breanne O. 1980- Menasche, Steven |
| author_role | aut aut |
| author_sort | Spector, Robert 1947- |
| author_variant | r s rs b o r bo bor |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)111749131 (DE-599)KEP111749131 (ORHE)9781663730930 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Third edition. |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03165nam a22004572c 4500</leader><controlfield tag="001">ZDB-30-ORH-111749131</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20250109140337.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">250109s2024 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781663730930</subfield><subfield code="c">electronic audio bk.</subfield><subfield code="9">978-1-6637-3093-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1663730938</subfield><subfield code="c">electronic audio bk.</subfield><subfield code="9">1-6637-3093-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)111749131</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP111749131</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9781663730930</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)111749131</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">23/eng/20241210</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Spector, Robert</subfield><subfield code="d">1947-</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="240" ind1="1" ind2="0"><subfield code="a">Nordstrom way to customer service excellence</subfield></datafield><datafield tag="245" ind1="1" ind2="4"><subfield code="a">The Nordstrom way to customer experience excellence</subfield><subfield code="b">creating a values-driven service culture</subfield><subfield code="c">Robert Spector & Breanne O. Reeves</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">Third edition.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[Place of publication not identified]</subfield><subfield code="b">Ascent Audio</subfield><subfield code="c">[2024]</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (1 sound file (5 hr., 55 min.))</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Online resource; title from title details screen (O'Reilly, viewed December 10, 2024)</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization-in any industry. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds-both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer-and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences.</subfield></datafield><datafield tag="610" ind1="1" ind2="0"><subfield code="a">Nordstrom (Firm)</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer services</subfield><subfield code="v">Handbooks, manuals, etc</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Department stores</subfield><subfield code="x">Management</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Grands magasins ; États-Unis ; Gestion</subfield></datafield><datafield tag="655" ind1=" " ind2="4"><subfield code="a">Audiobooks</subfield></datafield><datafield tag="655" ind1=" " ind2="4"><subfield code="a">Livres audio</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Reeves, Breanne O.</subfield><subfield code="d">1980-</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Menasche, Steven</subfield><subfield code="e">ErzählerIn</subfield><subfield code="4">nrt</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9781663730930/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| genre | Audiobooks Livres audio |
| genre_facet | Audiobooks Livres audio |
| id | ZDB-30-ORH-111749131 |
| illustrated | Not Illustrated |
| indexdate | 2025-05-28T09:46:46Z |
| institution | BVB |
| isbn | 9781663730930 1663730938 |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 online resource (1 sound file (5 hr., 55 min.)) |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2024 |
| publishDateSearch | 2024 |
| publishDateSort | 2024 |
| publisher | Ascent Audio |
| record_format | marc |
| spelling | Spector, Robert 1947- VerfasserIn aut Nordstrom way to customer service excellence The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves Third edition. [Place of publication not identified] Ascent Audio [2024] 1 online resource (1 sound file (5 hr., 55 min.)) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; title from title details screen (O'Reilly, viewed December 10, 2024) In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization-in any industry. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds-both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer-and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences. Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Grands magasins ; États-Unis ; Gestion Audiobooks Livres audio Reeves, Breanne O. 1980- VerfasserIn aut Menasche, Steven ErzählerIn nrt |
| spellingShingle | Spector, Robert 1947- Reeves, Breanne O. 1980- The Nordstrom way to customer experience excellence creating a values-driven service culture Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Grands magasins ; États-Unis ; Gestion |
| title | The Nordstrom way to customer experience excellence creating a values-driven service culture |
| title_alt | Nordstrom way to customer service excellence |
| title_auth | The Nordstrom way to customer experience excellence creating a values-driven service culture |
| title_exact_search | The Nordstrom way to customer experience excellence creating a values-driven service culture |
| title_full | The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves |
| title_fullStr | The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves |
| title_full_unstemmed | The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves |
| title_short | The Nordstrom way to customer experience excellence |
| title_sort | nordstrom way to customer experience excellence creating a values driven service culture |
| title_sub | creating a values-driven service culture |
| topic | Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Grands magasins ; États-Unis ; Gestion |
| topic_facet | Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Grands magasins ; États-Unis ; Gestion Audiobooks Livres audio |
| work_keys_str_mv | AT spectorrobert nordstromwaytocustomerserviceexcellence AT reevesbreanneo nordstromwaytocustomerserviceexcellence AT menaschesteven nordstromwaytocustomerserviceexcellence AT spectorrobert thenordstromwaytocustomerexperienceexcellencecreatingavaluesdrivenserviceculture AT reevesbreanneo thenordstromwaytocustomerexperienceexcellencecreatingavaluesdrivenserviceculture AT menaschesteven thenordstromwaytocustomerexperienceexcellencecreatingavaluesdrivenserviceculture AT spectorrobert nordstromwaytocustomerexperienceexcellencecreatingavaluesdrivenserviceculture AT reevesbreanneo nordstromwaytocustomerexperienceexcellencecreatingavaluesdrivenserviceculture AT menaschesteven nordstromwaytocustomerexperienceexcellencecreatingavaluesdrivenserviceculture |