Customer 360: How Data, AI, and Trust Change Everything
Become more competitive by developing a superior customer experience through data, AI, and trust Customer 360: How Data, AI, and Trust Change Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer ex...
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| Beteiligte Personen: | , |
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| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
[Erscheinungsort nicht ermittelbar]
Ascent Audio
2024
|
| Ausgabe: | Unabridged. |
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781663749550/?ar |
| Zusammenfassung: | Become more competitive by developing a superior customer experience through data, AI, and trust Customer 360: How Data, AI, and Trust Change Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer experience. This book helps listeners attract and engage their customers across channels and throughout their journey, from acquisition and onboarding, through service, upsell, retention, and win-back. To demonstrate the influence and importance of these ideas, this book contains a multitude of real-world case studies from companies in a range of industries, with business models, and at various stages of digital maturity. Listeners will learn about using exciting technologies like AI and GPT while building a commitment to ethical use, safety, and privacy through secure guardrails; organizing data around customers, prospects, and accounts--even if that data comes from many different sources in different formats; making new technologies an extension of your existing data investments so that both work better; choosing a strategy and implementation plan to minimize time-to-value and ensure success weighing build, buy, or partner; and handling internal stakeholders and dealing with change in a way that benefits the business. |
| Beschreibung: | Audio book. - Online resource; title from title details screen (cloudLibrary, viewed November 28, 2024) |
| Umfang: | 1 online resource (1 sound file (08hr., 30min., 49sec.)) |
| ISBN: | 9781663749550 1663749558 |
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| 520 | |a Become more competitive by developing a superior customer experience through data, AI, and trust Customer 360: How Data, AI, and Trust Change Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer experience. This book helps listeners attract and engage their customers across channels and throughout their journey, from acquisition and onboarding, through service, upsell, retention, and win-back. To demonstrate the influence and importance of these ideas, this book contains a multitude of real-world case studies from companies in a range of industries, with business models, and at various stages of digital maturity. Listeners will learn about using exciting technologies like AI and GPT while building a commitment to ethical use, safety, and privacy through secure guardrails; organizing data around customers, prospects, and accounts--even if that data comes from many different sources in different formats; making new technologies an extension of your existing data investments so that both work better; choosing a strategy and implementation plan to minimize time-to-value and ensure success weighing build, buy, or partner; and handling internal stakeholders and dealing with change in a way that benefits the business. | ||
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| 650 | 0 | |a Artificial intelligence | |
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| spelling | Kihn, Martin VerfasserIn aut Customer 360 How Data, AI, and Trust Change Everything Martin Kihn, Andrea Chen Lin Unabridged. [Erscheinungsort nicht ermittelbar] Ascent Audio 2024 1 online resource (1 sound file (08hr., 30min., 49sec.)) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Audio book. - Online resource; title from title details screen (cloudLibrary, viewed November 28, 2024) Become more competitive by developing a superior customer experience through data, AI, and trust Customer 360: How Data, AI, and Trust Change Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer experience. This book helps listeners attract and engage their customers across channels and throughout their journey, from acquisition and onboarding, through service, upsell, retention, and win-back. To demonstrate the influence and importance of these ideas, this book contains a multitude of real-world case studies from companies in a range of industries, with business models, and at various stages of digital maturity. Listeners will learn about using exciting technologies like AI and GPT while building a commitment to ethical use, safety, and privacy through secure guardrails; organizing data around customers, prospects, and accounts--even if that data comes from many different sources in different formats; making new technologies an extension of your existing data investments so that both work better; choosing a strategy and implementation plan to minimize time-to-value and ensure success weighing build, buy, or partner; and handling internal stakeholders and dealing with change in a way that benefits the business. Customer services Technological innovations Artificial intelligence Service à la clientèle ; Innovations Intelligence artificielle artificial intelligence Business Development Management BUSINESS & ECONOMICS Leadership Development Audiobooks Livres audio Chen Lin, Andrea VerfasserIn aut Gallagher, Dean ErzählerIn nrt |
| spellingShingle | Kihn, Martin Chen Lin, Andrea Customer 360 How Data, AI, and Trust Change Everything Customer services Technological innovations Artificial intelligence Service à la clientèle ; Innovations Intelligence artificielle artificial intelligence Business Development Management BUSINESS & ECONOMICS Leadership Development |
| title | Customer 360 How Data, AI, and Trust Change Everything |
| title_auth | Customer 360 How Data, AI, and Trust Change Everything |
| title_exact_search | Customer 360 How Data, AI, and Trust Change Everything |
| title_full | Customer 360 How Data, AI, and Trust Change Everything Martin Kihn, Andrea Chen Lin |
| title_fullStr | Customer 360 How Data, AI, and Trust Change Everything Martin Kihn, Andrea Chen Lin |
| title_full_unstemmed | Customer 360 How Data, AI, and Trust Change Everything Martin Kihn, Andrea Chen Lin |
| title_short | Customer 360 |
| title_sort | customer 360 how data ai and trust change everything |
| title_sub | How Data, AI, and Trust Change Everything |
| topic | Customer services Technological innovations Artificial intelligence Service à la clientèle ; Innovations Intelligence artificielle artificial intelligence Business Development Management BUSINESS & ECONOMICS Leadership Development |
| topic_facet | Customer services Technological innovations Artificial intelligence Service à la clientèle ; Innovations Intelligence artificielle artificial intelligence Business Development Management BUSINESS & ECONOMICS Leadership Development Audiobooks Livres audio |
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