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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, New Jersey
John Wiley & Sons, Inc.
[2017]
|
| Edition: | Third edition. |
| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9781119375357/?ar |
| Item Description: | Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization. - Includes bibliographical references and index. - Online resource; title from digital title page (viewed on October 16, 2017) |
| Physical Description: | 1 online resource |
| ISBN: | 9781119375388 111937538X 9781119375371 1119375371 9781119375357 |
Staff View
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| spelling | Spector, Robert 1947- VerfasserIn aut Nordstrom way to customer service excellence The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves Third edition. Hoboken, New Jersey John Wiley & Sons, Inc. [2017] 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization. - Includes bibliographical references and index. - Online resource; title from digital title page (viewed on October 16, 2017) Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Nordstrom (Firm) Service à la clientèle ; États-Unis ; Guides, manuels, etc Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services Department stores ; Management Management United States Handbooks and manuals Reeves, Breanne O. 1980- VerfasserIn aut 9781119375357 Erscheint auch als Druck-Ausgabe 9781119375357 |
| spellingShingle | Spector, Robert 1947- Reeves, Breanne O. 1980- The Nordstrom way to customer experience excellence creating a values-driven service culture Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Nordstrom (Firm) Service à la clientèle ; États-Unis ; Guides, manuels, etc Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services Department stores ; Management Management United States Handbooks and manuals |
| title | The Nordstrom way to customer experience excellence creating a values-driven service culture |
| title_alt | Nordstrom way to customer service excellence |
| title_auth | The Nordstrom way to customer experience excellence creating a values-driven service culture |
| title_exact_search | The Nordstrom way to customer experience excellence creating a values-driven service culture |
| title_full | The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves |
| title_fullStr | The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves |
| title_full_unstemmed | The Nordstrom way to customer experience excellence creating a values-driven service culture Robert Spector & Breanne O. Reeves |
| title_short | The Nordstrom way to customer experience excellence |
| title_sort | nordstrom way to customer experience excellence creating a values driven service culture |
| title_sub | creating a values-driven service culture |
| topic | Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Nordstrom (Firm) Service à la clientèle ; États-Unis ; Guides, manuels, etc Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services Department stores ; Management Management United States Handbooks and manuals |
| topic_facet | Nordstrom (Firm) Management Customer services Handbooks, manuals, etc United States Department stores Management United States Nordstrom (Firm) Service à la clientèle ; États-Unis ; Guides, manuels, etc Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services Department stores ; Management Management United States Handbooks and manuals |
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