APA (7th ed.) Citation

Spector, R., & Reeves, B. O. (2017). The Nordstrom way to customer experience excellence: Creating a values-driven service culture (Third edition.). John Wiley & Sons, Inc.

Chicago Style (17th ed.) Citation

Spector, Robert, and Breanne O. Reeves. The Nordstrom Way to Customer Experience Excellence: Creating a Values-driven Service Culture. Third edition. Hoboken, New Jersey: John Wiley & Sons, Inc, 2017.

MLA (9th ed.) Citation

Spector, Robert, and Breanne O. Reeves. The Nordstrom Way to Customer Experience Excellence: Creating a Values-driven Service Culture. Third edition. John Wiley & Sons, Inc, 2017.