Digital customer success: why the next frontier of CS is digital and how you can leverage it to drive durable growth
"Customer Success has evolved and matured immensely over the past decade and now palys a mission-critical role for many organizations--helping them train and retain their customers. It is a critical growth engine for organizations, widely accepted by executives, investors, and consultancies ali...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Hoboken, New Jersey
John Wiley & Sons, Ltd
[2024]
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781394205875/?ar |
| Zusammenfassung: | "Customer Success has evolved and matured immensely over the past decade and now palys a mission-critical role for many organizations--helping them train and retain their customers. It is a critical growth engine for organizations, widely accepted by executives, investors, and consultancies alike. The problem is, Customer Success requires hiring and training expensive Customer Success managers, who may not be available when customers need help. The answer to this probelm, and the next stage of the entire Customer Success movement is Digital Customer Success-- designing digital interventions that help software users learn and grow as they use your software-- without needing to schedule a meeting with a live Customer Success Manager. This book provides a detailed "How To" guide to Digital Customer Success to ensure you can meet the needs of your customers, investors and teammates. Learn the basics of Digital Customer Success Maturity model and the core tenets of how to get started, ideal organizational structures, success measurements and more. We will also showcase learnings and tips from organizaitons who are paving the way with their digital customer success strategies"-- |
| Beschreibung: | Includes index. - Description based on online resource; title from digital title page (viewed on June 11, 2024) |
| Umfang: | 1 Online-Ressource |
| ISBN: | 9781394205899 1394205899 9781394205882 1394205880 9781394205875 |
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| id | ZDB-30-ORH-104368926 |
| illustrated | Not Illustrated |
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| spelling | Mehta, Nick 1977- VerfasserIn aut Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote Hoboken, New Jersey John Wiley & Sons, Ltd [2024] 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes index. - Description based on online resource; title from digital title page (viewed on June 11, 2024) "Customer Success has evolved and matured immensely over the past decade and now palys a mission-critical role for many organizations--helping them train and retain their customers. It is a critical growth engine for organizations, widely accepted by executives, investors, and consultancies alike. The problem is, Customer Success requires hiring and training expensive Customer Success managers, who may not be available when customers need help. The answer to this probelm, and the next stage of the entire Customer Success movement is Digital Customer Success-- designing digital interventions that help software users learn and grow as they use your software-- without needing to schedule a meeting with a live Customer Success Manager. This book provides a detailed "How To" guide to Digital Customer Success to ensure you can meet the needs of your customers, investors and teammates. Learn the basics of Digital Customer Success Maturity model and the core tenets of how to get started, ideal organizational structures, success measurements and more. We will also showcase learnings and tips from organizaitons who are paving the way with their digital customer success strategies"-- Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle Capote, Kellie VerfasserIn aut 9781394205875 Erscheint auch als Druck-Ausgabe 9781394205875 |
| spellingShingle | Mehta, Nick 1977- Capote, Kellie Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle |
| title | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| title_auth | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| title_exact_search | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| title_full | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote |
| title_fullStr | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote |
| title_full_unstemmed | Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth Nick Mehta, Kellie Capote |
| title_short | Digital customer success |
| title_sort | digital customer success why the next frontier of cs is digital and how you can leverage it to drive durable growth |
| title_sub | why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| topic | Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle |
| topic_facet | Business enterprises Technological innovations Success in business Customer relations Customer services Entreprises ; Innovations Succès dans les affaires Service à la clientèle |
| work_keys_str_mv | AT mehtanick digitalcustomersuccesswhythenextfrontierofcsisdigitalandhowyoucanleverageittodrivedurablegrowth AT capotekellie digitalcustomersuccesswhythenextfrontierofcsisdigitalandhowyoucanleverageittodrivedurablegrowth |