Building an effective incident management program:
System downtime is a common pain point for a great many organizations. Recently, a 12-hour store outage cost one Silicon Valley giant USD25 million. And a 14-hour outage cost another corporation an estimated USD90 million. News like this reminds companies that they need an incident management progra...
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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Sebastopol, CA
O'Reilly Media, Inc.
[2023]
|
| Edition: | [First edition]. |
| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9781098153717/?ar |
| Summary: | System downtime is a common pain point for a great many organizations. Recently, a 12-hour store outage cost one Silicon Valley giant USD25 million. And a 14-hour outage cost another corporation an estimated USD90 million. News like this reminds companies that they need an incident management program before the unexpected happens. And there's no better time to get started than now. But where do you begin? What elements does your program require? Who should be in charge? In this practical book, seasoned professionals Michael Kehoe and David Cintz, who build, maintain, and run incident management programs for Confluent and LinkedIn, show you how to create a program that's effective, efficient, scalable, and automated-regardless of the size of your organization. You'll also learn how to tailor the program to meet the specific needs of your company as it continues to grow. |
| Physical Description: | 1 Online-Ressource (250 Seiten) Illustrationen |
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| spelling | Kehoe, Michael VerfasserIn aut Building an effective incident management program by Michael Kehoe and David Cintz [First edition]. Sebastopol, CA O'Reilly Media, Inc. [2023] 1 Online-Ressource (250 Seiten) Illustrationen Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier System downtime is a common pain point for a great many organizations. Recently, a 12-hour store outage cost one Silicon Valley giant USD25 million. And a 14-hour outage cost another corporation an estimated USD90 million. News like this reminds companies that they need an incident management program before the unexpected happens. And there's no better time to get started than now. But where do you begin? What elements does your program require? Who should be in charge? In this practical book, seasoned professionals Michael Kehoe and David Cintz, who build, maintain, and run incident management programs for Confluent and LinkedIn, show you how to create a program that's effective, efficient, scalable, and automated-regardless of the size of your organization. You'll also learn how to tailor the program to meet the specific needs of your company as it continues to grow. Information technology Management Cintz, David VerfasserIn aut |
| spellingShingle | Kehoe, Michael Cintz, David Building an effective incident management program Information technology Management |
| title | Building an effective incident management program |
| title_auth | Building an effective incident management program |
| title_exact_search | Building an effective incident management program |
| title_full | Building an effective incident management program by Michael Kehoe and David Cintz |
| title_fullStr | Building an effective incident management program by Michael Kehoe and David Cintz |
| title_full_unstemmed | Building an effective incident management program by Michael Kehoe and David Cintz |
| title_short | Building an effective incident management program |
| title_sort | building an effective incident management program |
| topic | Information technology Management |
| topic_facet | Information technology Management |
| work_keys_str_mv | AT kehoemichael buildinganeffectiveincidentmanagementprogram AT cintzdavid buildinganeffectiveincidentmanagementprogram |