Managing knock your socks off service:
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management proce...
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York
AMACOM
[2007]
|
| Ausgabe: | [First edition]. |
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9780814473689/?ar |
| Zusammenfassung: | Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance. |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | 1 Online-Ressource (231 Seiten) illustrations |
| ISBN: | 9780814473689 |
Internformat
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| 650 | 0 | |a Customer services | |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | [First edition]. |
| format | Electronic eBook |
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| indexdate | 2025-01-17T11:22:19Z |
| institution | BVB |
| isbn | 9780814473689 |
| language | English |
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| spelling | Bell, Chip R. VerfasserIn aut Managing knock your socks off service Chip R. Bell and Ron Zemke ; second edition revisions by Chip R. Bell and Dave Zielinski [First edition]. New York AMACOM [2007] 1 Online-Ressource (231 Seiten) illustrations Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance. Customer services Zemke, Ron VerfasserIn aut Zielinski, David VerfasserIn aut |
| spellingShingle | Bell, Chip R. Zemke, Ron Zielinski, David Managing knock your socks off service Customer services |
| title | Managing knock your socks off service |
| title_auth | Managing knock your socks off service |
| title_exact_search | Managing knock your socks off service |
| title_full | Managing knock your socks off service Chip R. Bell and Ron Zemke ; second edition revisions by Chip R. Bell and Dave Zielinski |
| title_fullStr | Managing knock your socks off service Chip R. Bell and Ron Zemke ; second edition revisions by Chip R. Bell and Dave Zielinski |
| title_full_unstemmed | Managing knock your socks off service Chip R. Bell and Ron Zemke ; second edition revisions by Chip R. Bell and Dave Zielinski |
| title_short | Managing knock your socks off service |
| title_sort | managing knock your socks off service |
| topic | Customer services |
| topic_facet | Customer services |
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