Truth at work: the science of delivering tough messages
The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentm...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Place of publication not identified]
McGraw Hill-Ascent Audio
2017
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| Edition: | [First edition]. |
| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9781639296286/?ar https://learning.oreilly.com/library/view/~/9781639296286/?ar |
| Summary: | The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You'll learn: * How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth * How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn't share * How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue * How to assess if your current approach is too tough or too soft * A checklist for diagnosing whether you need a one-time talk or multi-conversation process * How Structured Listening helps you calmly and logically control volatile conversations * The 7 phrases that make people defensive (and what you should say instead) * And much more! Whether you're trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they're mad, Truth At Work makes even the toughest messages easy to hear. |
| Item Description: | Online resource; title from title details screen (O'Reilly, viewed September 27, 2022) |
| Physical Description: | 1 Online-Ressource (1 sound file (7 hr., 9 min.)) |
| ISBN: | 9781639296286 163929628X |
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| spelling | Murphy, Mark A. VerfasserIn aut Truth at work the science of delivering tough messages Mark Murphy [First edition]. [Place of publication not identified] McGraw Hill-Ascent Audio 2017 1 Online-Ressource (1 sound file (7 hr., 9 min.)) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; title from title details screen (O'Reilly, viewed September 27, 2022) The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You'll learn: * How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth * How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn't share * How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue * How to assess if your current approach is too tough or too soft * A checklist for diagnosing whether you need a one-time talk or multi-conversation process * How Structured Listening helps you calmly and logically control volatile conversations * The 7 phrases that make people defensive (and what you should say instead) * And much more! Whether you're trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they're mad, Truth At Work makes even the toughest messages easy to hear. Communication in management Truthfulness and falsehood Communication en gestion Downloadable audio books Audiobooks Livres audio Anthony, Michael ErzählerIn nrt |
| spellingShingle | Murphy, Mark A. Truth at work the science of delivering tough messages Communication in management Truthfulness and falsehood Communication en gestion Downloadable audio books Audiobooks Livres audio |
| title | Truth at work the science of delivering tough messages |
| title_auth | Truth at work the science of delivering tough messages |
| title_exact_search | Truth at work the science of delivering tough messages |
| title_full | Truth at work the science of delivering tough messages Mark Murphy |
| title_fullStr | Truth at work the science of delivering tough messages Mark Murphy |
| title_full_unstemmed | Truth at work the science of delivering tough messages Mark Murphy |
| title_short | Truth at work |
| title_sort | truth at work the science of delivering tough messages |
| title_sub | the science of delivering tough messages |
| topic | Communication in management Truthfulness and falsehood Communication en gestion Downloadable audio books Audiobooks Livres audio |
| topic_facet | Communication in management Truthfulness and falsehood Communication en gestion Downloadable audio books Audiobooks Livres audio |
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