Price, B., & Jaffe, D. (2022). The frictionless organization: Deliver great customer experiences with less effort (First edition.). Berrett-Koehler Publishers, Inc.
Chicago-Zitierstil (17. Ausg.)Price, Bill, und David Jaffe. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. First edition. Oakland, CA: Berrett-Koehler Publishers, Inc, 2022.
MLA-Zitierstil (9. Ausg.)Price, Bill, und David Jaffe. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. First edition. Berrett-Koehler Publishers, Inc, 2022.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.