The service culture handbook: a step-by-step guide to getting your employees obsessed with customer service
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obse...
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Place of publication not identified]
Findaway World
[2020]
[Place of publication not identified] Tantor Audio [2020] |
| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9781541414556/?ar |
| Summary: | Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. |
| Item Description: | Online resource; title from cover image (EBSCO, viewed May 6, 2020) |
| Physical Description: | 1 Online-Ressource (1 audio file) |
| ISBN: | 9781541414556 1541414551 9781541440845 1541440846 |
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| 520 | |a Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. | ||
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| spelling | Toister, Jeff VerfasserIn aut The service culture handbook a step-by-step guide to getting your employees obsessed with customer service Jeff Toister [Place of publication not identified] Findaway World [2020] [Place of publication not identified] Tantor Audio [2020] 1 Online-Ressource (1 audio file) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; title from cover image (EBSCO, viewed May 6, 2020) Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Customer services Consumer satisfaction Corporate culture Service à la clientèle Consommateurs ; Satisfaction Culture d'entreprise Consumer satisfaction (OCoLC)fst00876403 Corporate culture (OCoLC)fst00879624 Customer services (OCoLC)fst00885545 Downloadable audio books Audiobooks (OCoLC)fst01726208 Audiobooks Livres audio Wayne, Roger 1984- ErzählerIn nrt |
| spellingShingle | Toister, Jeff The service culture handbook a step-by-step guide to getting your employees obsessed with customer service Customer services Consumer satisfaction Corporate culture Service à la clientèle Consommateurs ; Satisfaction Culture d'entreprise Consumer satisfaction (OCoLC)fst00876403 Corporate culture (OCoLC)fst00879624 Customer services (OCoLC)fst00885545 Downloadable audio books Audiobooks (OCoLC)fst01726208 Audiobooks Livres audio |
| subject_GND | (OCoLC)fst00876403 (OCoLC)fst00879624 (OCoLC)fst00885545 (OCoLC)fst01726208 |
| title | The service culture handbook a step-by-step guide to getting your employees obsessed with customer service |
| title_auth | The service culture handbook a step-by-step guide to getting your employees obsessed with customer service |
| title_exact_search | The service culture handbook a step-by-step guide to getting your employees obsessed with customer service |
| title_full | The service culture handbook a step-by-step guide to getting your employees obsessed with customer service Jeff Toister |
| title_fullStr | The service culture handbook a step-by-step guide to getting your employees obsessed with customer service Jeff Toister |
| title_full_unstemmed | The service culture handbook a step-by-step guide to getting your employees obsessed with customer service Jeff Toister |
| title_short | The service culture handbook |
| title_sort | service culture handbook a step by step guide to getting your employees obsessed with customer service |
| title_sub | a step-by-step guide to getting your employees obsessed with customer service |
| topic | Customer services Consumer satisfaction Corporate culture Service à la clientèle Consommateurs ; Satisfaction Culture d'entreprise Consumer satisfaction (OCoLC)fst00876403 Corporate culture (OCoLC)fst00879624 Customer services (OCoLC)fst00885545 Downloadable audio books Audiobooks (OCoLC)fst01726208 Audiobooks Livres audio |
| topic_facet | Customer services Consumer satisfaction Corporate culture Service à la clientèle Consommateurs ; Satisfaction Culture d'entreprise Downloadable audio books Audiobooks Livres audio |
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