Toister, J., & Wayne, R. (2020). The service culture handbook: A step-by-step guide to getting your employees obsessed with customer service. Findaway World.
Chicago Style (17th ed.) CitationToister, Jeff, and Roger Wayne. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. [Place of publication not identified]: Findaway World, 2020.
MLA (9th ed.) CitationToister, Jeff, and Roger Wayne. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. Findaway World, 2020.
Warning: These citations may not always be 100% accurate.