The Employee Experience:
Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book pro...
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| Main Authors: | , |
|---|---|
| Corporate Authors: | , |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Erscheinungsort nicht ermittelbar]
Ascent Audio
2019
|
| Edition: | 1st edition. |
| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9781469075600/?ar |
| Summary: | Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises-collectively known as "the Contract"-and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future. |
| Item Description: | Online resource; Title from title page (viewed July 9, 2019) |
| Physical Description: | 1 Online-Ressource (26786 Seiten) |
| ISBN: | 9781469075600 1469075601 |
Staff View
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| 520 | |a Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises-collectively known as "the Contract"-and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future. | ||
| 650 | 0 | |a Employee motivation | |
| 650 | 0 | |a Corporate culture | |
| 650 | 0 | |a Job enrichment | |
| 650 | 0 | |a Employees |x Attitudes | |
| 650 | 2 | |a Organizational Culture | |
| 650 | 4 | |a Personnel ; Motivation | |
| 650 | 4 | |a Culture d'entreprise | |
| 650 | 4 | |a Travail ; Enrichissement | |
| 650 | 4 | |a Personnel ; Attitudes | |
| 650 | 4 | |a Corporate culture |0 (OCoLC)fst00879624 | |
| 650 | 4 | |a Employee motivation |0 (OCoLC)fst00909027 | |
| 650 | 4 | |a Employees ; Attitudes |0 (OCoLC)fst00909114 | |
| 650 | 4 | |a Job enrichment |0 (OCoLC)fst00983680 | |
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| spelling | Maylett, Tracy VerfasserIn aut The Employee Experience Maylett, Tracy 1st edition. [Erscheinungsort nicht ermittelbar] Ascent Audio 2019 1 Online-Ressource (26786 Seiten) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; Title from title page (viewed July 9, 2019) Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises-collectively known as "the Contract"-and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future. Employee motivation Corporate culture Job enrichment Employees Attitudes Organizational Culture Personnel ; Motivation Culture d'entreprise Travail ; Enrichissement Personnel ; Attitudes Corporate culture (OCoLC)fst00879624 Employee motivation (OCoLC)fst00909027 Employees ; Attitudes (OCoLC)fst00909114 Job enrichment (OCoLC)fst00983680 Audiobooks Wride, Matthew VerfasserIn aut Rowat, Graham ErzählerIn nrt O'Reilly for Higher Education (Firm), MitwirkendeR ctb Safari, an O'Reilly Media Company. MitwirkendeR ctb |
| spellingShingle | Maylett, Tracy Wride, Matthew The Employee Experience Employee motivation Corporate culture Job enrichment Employees Attitudes Organizational Culture Personnel ; Motivation Culture d'entreprise Travail ; Enrichissement Personnel ; Attitudes Corporate culture (OCoLC)fst00879624 Employee motivation (OCoLC)fst00909027 Employees ; Attitudes (OCoLC)fst00909114 Job enrichment (OCoLC)fst00983680 Audiobooks |
| subject_GND | (OCoLC)fst00879624 (OCoLC)fst00909027 (OCoLC)fst00909114 (OCoLC)fst00983680 |
| title | The Employee Experience |
| title_auth | The Employee Experience |
| title_exact_search | The Employee Experience |
| title_full | The Employee Experience Maylett, Tracy |
| title_fullStr | The Employee Experience Maylett, Tracy |
| title_full_unstemmed | The Employee Experience Maylett, Tracy |
| title_short | The Employee Experience |
| title_sort | employee experience |
| topic | Employee motivation Corporate culture Job enrichment Employees Attitudes Organizational Culture Personnel ; Motivation Culture d'entreprise Travail ; Enrichissement Personnel ; Attitudes Corporate culture (OCoLC)fst00879624 Employee motivation (OCoLC)fst00909027 Employees ; Attitudes (OCoLC)fst00909114 Job enrichment (OCoLC)fst00983680 Audiobooks |
| topic_facet | Employee motivation Corporate culture Job enrichment Employees Attitudes Organizational Culture Personnel ; Motivation Culture d'entreprise Travail ; Enrichissement Personnel ; Attitudes Employees ; Attitudes Audiobooks |
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