The 10 Golden Rules of Customer Service:

Through the story of a USD6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom li...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Beteiligte Personen: Duncan, Deb (VerfasserIn), Duncan, Todd (VerfasserIn)
Körperschaften: O'Reilly for Higher Education (Firm) (MitwirkendeR), Safari, an O'Reilly Media Company (MitwirkendeR)
Weitere beteiligte Personen: Metzger, Janet (ErzählerIn), Grove, Christopher (ErzählerIn)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: [Erscheinungsort nicht ermittelbar] Ascent Audio 2019
Ausgabe:1st edition.
Schlagwörter:
Links:https://learning.oreilly.com/library/view/-/9781469070605/?ar
Zusammenfassung:Through the story of a USD6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
Beschreibung:Online resource; Title from title page (viewed April 1, 2019)
Umfang:1 Online-Ressource (3194 Seiten)
ISBN:9781469070605
146907060X