West, M. (2016). Return on process (ROP): Getting real performance results from process improvement ([First edition.].). Auerbach Publications.
Chicago-Zitierstil (17. Ausg.)West, Michael. Return on Process (ROP): Getting Real Performance Results from Process Improvement. [First edition.]. Boca Raton, Fla: Auerbach Publications, 2016.
MLA-Zitierstil (9. Ausg.)West, Michael. Return on Process (ROP): Getting Real Performance Results from Process Improvement. [First edition.]. Auerbach Publications, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.