Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expe...
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| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
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[Place of publication not identified]
Addison-Wesley Professional
2013
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| Links: | https://learning.oreilly.com/library/view/-/9780133488678/?ar |
| Zusammenfassung: | This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan. |
| Beschreibung: | Title from content provider |
| Umfang: | 1 Online-Ressource |
| ISBN: | 9780133488678 0133488675 |
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| spelling | Karten, Naomi VerfasserIn aut Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! Naomi Karten [Place of publication not identified] Addison-Wesley Professional 2013 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Title from content provider This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan. Leadership Teams in the workplace Organizational behavior Industrial management Équipes de travail Comportement organisationnel Gestion d'entreprise Weinberg, Gerald M. MitwirkendeR ctb M., Naomi Karten. Gerald Weinberg MitwirkendeR ctb 0133488675 Erscheint auch als Druck-Ausgabe 0133488675 |
| spellingShingle | Karten, Naomi Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! Leadership Teams in the workplace Organizational behavior Industrial management Équipes de travail Comportement organisationnel Gestion d'entreprise |
| title | Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! |
| title_auth | Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! |
| title_exact_search | Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! |
| title_full | Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! Naomi Karten |
| title_fullStr | Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! Naomi Karten |
| title_full_unstemmed | Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! Naomi Karten |
| title_short | Managing Expectations |
| title_sort | managing expectations working with people who want more better faster sooner now |
| title_sub | Working with People Who Want More, Better, Faster, Sooner, NOW! |
| topic | Leadership Teams in the workplace Organizational behavior Industrial management Équipes de travail Comportement organisationnel Gestion d'entreprise |
| topic_facet | Leadership Teams in the workplace Organizational behavior Industrial management Équipes de travail Comportement organisationnel Gestion d'entreprise |
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