APA (7th ed.) Citation

Bock, A. H. (2012). Kundenservice im Social Web. O'Reilly Media Germany.

Chicago Style (17th ed.) Citation

Bock, Andreas H. Kundenservice Im Social Web. Germany: O'Reilly Media Germany, 2012.

MLA (9th ed.) Citation

Bock, Andreas H. Kundenservice Im Social Web. O'Reilly Media Germany, 2012.

Warning: These citations may not always be 100% accurate.